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ConnectWise Automate
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129 out of 130 Total Reviews for ConnectWise Automate
4.1 out of 5
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Overall Review Sentiment for ConnectWise Automate
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
Always has up to date info on PCs. Also has mac and linux support. Integration with connectwise control is great. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Interface is overwhelming. Newer interface has tiles that are imo a failed attempt at a windows 10 style interface. Seems like a piecemeal app that has several developers wanting to do their own thing. Review collected by and hosted on G2.com.
JM
Jason M.
Network Administrator
Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
The connectwise third party patching has increased our productivity tremendously. We no longer have to worry about our client falling behind on typical third party software. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Sometimes there have been some hiccups with the software. They have been fairly limited but we have had issues where computers will get stuck in a loop trying to install software. Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about ConnectWise Automate?
The remote tools are the best. I can do anything from remote sessions to editing the registry remotely. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Depending on your level of access you have to go through a bunch of menus to get where you want to go. It will not keep you from editing the Registry, you just have to go though a bunch of sub menus to do it. While people with higher access only need to right click Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
The amount of functionality in Automate is amazing.
If you're thinking 'Can it do it' it probably can!
From powershell scripting to monitoring. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
The user interface isn't the prettiest - but that's really not a deal breaker! Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
We run our custom client made for our customers so we can distinguish each computer identified by company and Mac. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
We would like to easily find computers that we need to use much faster. Review collected by and hosted on G2.com.
AC
Verified User in Computer & Network Security
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise Automate?
With everything centralized in one location and clear visibility into everything, Manage makes it simple to run a business better. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Anyone should consider the automation benefits of a solution that will grab existing data, assemble it, complete it, and make the entire process unbelievably more effective in your business Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise Automate?
I enjoy the robust options available for managing multiple networks across various different locations and keeping them organized properly Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
It is painfully unintuitive. Even after taking the Connectwise educational videos, support is constantly needed for tasks that would seem easy to navigate but simply aren't. Review collected by and hosted on G2.com.
AH
Verified User in Hospital & Health Care
Mid-Market(51-1000 emp.)
What do you like best about ConnectWise Automate?
Its amazing what Connectwise has done with this software. The fact that I can have 40 locations and manage everything in one portal, from the helpdesk to the assets, to the policies implemented, its an amazing software for that piece. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Truly, the only thing I don't like about ConnectWise Automate is that the software has been commercialized even more since ConnectWise purchased/combined with Labtech. It was always great feeling like we were part of something "up and coming" but now its just huge and never-ending it feels like. Review collected by and hosted on G2.com.
MW
Martin W.
IT Technician
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise Automate?
I like that ConnectWose Manages easily integrates with other applications that we are currently using. This application helps us seemlessly manage Client information and issues that are submitted by phone and email. I highly recommend this software to all MSPs. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Sometimes it is not clearly stated on what is needed to do to get a workflow properly set up to keep a ticket being touched. Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about ConnectWise Automate?
It's simple to use. The interface is great and easy to navigate. Pushing patches to clients is quick and easy to do. Seamlessly integrates with all other connect wise products. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Compared to other products it's lacking some newer features Review collected by and hosted on G2.com.
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