ConnectWise Automate Reviews & Product Details - Page 4

Can manage, script, setup alerting, and make changes, installs, updates, patching, blocking, all in 1 place Review collected by and hosted on G2.com.

lack of linux and mac support for like they do for windows based products Review collected by and hosted on G2.com.

The tools are good. I really like how fast I can connect to a client when they call. It has so much potential. Review collected by and hosted on G2.com.

Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to extract as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab. Review collected by and hosted on G2.com.

Screen connect is very fast and easy to use to remote controls remote machines Review collected by and hosted on G2.com.

Sometimes there are issues with duplicate agents for Thin Clients or VDI's. In addition to that there are bugs that needs to fixes for Mac iOS so you will be able to use all the features the same way as for windows devices. Review collected by and hosted on G2.com.

I like the scripts that come with automate and the ability to add scripts to help with ongoing maintenance of devices. This can and has saved time doing routine maintenace.

The alerts are also handy and create a good history of what is going on with a device. Is an alert a one-off issue or is it repeatable and requires some proactive action to keep my clients systems running optiminally. These 'alerts' form tickets which I use as a reporting tool to show my clients what has been worked on over the past 30-days. Review collected by and hosted on G2.com.

Two things that I dislike

1. back in 2017 Connectwise changed their reporting tool. They have got rid of reporting that was designed off of Crystal Reports or similar. Was easy to understand and create your own reports. Now the reporting tool is some other engine that has verfy little documentation on how to create new reports.

In addition, their scheduled reports do not fire off correctly. Since day 1, I have received reports titled for one client, but the details of the report is for a different client. It's 2020 now, and as of nearly two months ago, I kept getting on support's case about this matter and that it's never been fixed and that it's a security risk. Since support finally worked through two calls to 'fix' the issue and left the ticket open should the result come back the same (which it did) it's now been moved "up the chain" - have not heard anything back from support or development yet.

The second issue is suport. I mentioned in an earlier reivew that there is no longer an 800 number to call for support, you have to either open a ticket via a portal and do email correspondance or you need to open a chat session and at times can take well over an hour.

If I'm doing a roll-out to a new client, i stand by my opionon that if I run into a problem, I want to call someone for support so I can complete my roll-out and move on, not waste time at a client site or have to put the roll-out on hold for one or two days. By which time, it's next to impossible to replicate the issue becuase when support does reach out to me, I'm not able to get on my customer's site. Review collected by and hosted on G2.com.

The most helpful thing about connect wise automate is that you can see all the computers specs without actually doing a remote session into the clients computer. In addition, it's helpful to be able to sort computers by company or by group. In addition, I like that we can use connect wise on computers that don't have the agent installed, by using our link to start a remote session which becomes visible in our side in the support sessions viewer. Review collected by and hosted on G2.com.

One downside of connect wise is that I have found that a few clients are unable to use the agent. We haven't figured out why. In addition, in the past five months, connect wise has gone down twice, which caused us to have a lot of down time and were unable to help customers while connect wise automate wasn't working so we couldn't do remote sessions. Review collected by and hosted on G2.com.

I like the full view you can get into endpoint machines. the reporting is comprehensive and generally useful. the 2FA is a much needed upgrade, so nice job CW> Review collected by and hosted on G2.com.

the desktop version is very slow and can bog down my machine quickly. The web version has about 1/4 the functionality of the desktop app. Reports are clunky and hard to refine for usefulness. A lot of unneeded white space really racks up the page count. Review collected by and hosted on G2.com.

I like the fact that I can schedule, track, bill and transfer to QB from ConnectWise without any issue Review collected by and hosted on G2.com.

The fact that we do not get any notifications prior to any new update Review collected by and hosted on G2.com.

The ability for scripts, management, patching, and grouping in this software is INSANE. The ability to simply click on a device an have total control over it remotely with no downtime for the user is critical for our MSP. Review collected by and hosted on G2.com.

Installing the agent is clunky. It's a necessity, however can be cumbersome at times with onboarding clients. Review collected by and hosted on G2.com.

What I like most about ConnectWise Automate is that it keeps me up to date with the current status of the computers on my network, without the need to go computer by computer, checking this in the first place because it allows you to set up monitors that measure the status of the devices. Equipment according to the parameter configured in it, secondly because it allows you to visualize all the monitored equipment through the same console, which makes management much faster, in addition to offering the possibility of executing commands remotely within the monitored equipment to solve minor issues without having to establish a remote connection. Review collected by and hosted on G2.com.

What I don't like about Connectwise Automate is that sometimes the application becomes too slow, especially when setting up a monitor or generating a report, and the other negative aspect is that there are times when it doesn't update the console automatically, so it is necessary to refresh the tool's cache to update the status of the equipment. Otherwise, the tool works very well, and the monitors alert at the indicated time, thus helping to prevent damage to the monitored equipment. Review collected by and hosted on G2.com.

Connectwise automate was completely worth the price. It is the only way that we could become a successful MSP. Review collected by and hosted on G2.com.

The on board process was a little clunky. Review collected by and hosted on G2.com.