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4.9 out of 5
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RL
Robert L.
Analyst
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise Automate?
I like the scripts that come with automate and the ability to add scripts to help with ongoing maintenance of devices. This can and has saved time doing routine maintenace.
The alerts are also handy and create a good history of what is going on with a device. Is an alert a one-off issue or is it repeatable and requires some proactive action to keep my clients systems running optiminally. These 'alerts' form tickets which I use as a reporting tool to show my clients what has been worked on over the past 30-days. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Two things that I dislike
1. back in 2017 Connectwise changed their reporting tool. They have got rid of reporting that was designed off of Crystal Reports or similar. Was easy to understand and create your own reports. Now the reporting tool is some other engine that has verfy little documentation on how to create new reports.
In addition, their scheduled reports do not fire off correctly. Since day 1, I have received reports titled for one client, but the details of the report is for a different client. It's 2020 now, and as of nearly two months ago, I kept getting on support's case about this matter and that it's never been fixed and that it's a security risk. Since support finally worked through two calls to 'fix' the issue and left the ticket open should the result come back the same (which it did) it's now been moved "up the chain" - have not heard anything back from support or development yet.
The second issue is suport. I mentioned in an earlier reivew that there is no longer an 800 number to call for support, you have to either open a ticket via a portal and do email correspondance or you need to open a chat session and at times can take well over an hour.
If I'm doing a roll-out to a new client, i stand by my opionon that if I run into a problem, I want to call someone for support so I can complete my roll-out and move on, not waste time at a client site or have to put the roll-out on hold for one or two days. By which time, it's next to impossible to replicate the issue becuase when support does reach out to me, I'm not able to get on my customer's site. Review collected by and hosted on G2.com.
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129 out of 130 Total Reviews for ConnectWise Automate
4.1 out of 5
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Overall Review Sentiment for ConnectWise Automate
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CT
Crystal T.
Network and Compliance Services
Mid-Market(51-1000 emp.)
What do you like best about ConnectWise Automate?
I love how it monitors everything on a client's site and send alerts when something is wrong. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
But it can be tough to see 400+ alerts at 8am, because of a power blip at our office monitoring servers at clients' sites and it can be the same alerts over and over. Review collected by and hosted on G2.com.
HQ
Harry Q.
Junior IT Support Technician
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
Very easy to implement and use on the daily. Easy to add agents and support is good. Many features such as WOL and many intergrations supported. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Takes a while to reinstall agents sometimes. Review collected by and hosted on G2.com.
AC
Anjuman C.
IT Technician
Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
Connection issues being intermittent or site being down. Review collected by and hosted on G2.com.
ME
maylasia e.
Network Engineer
Mid-Market(51-1000 emp.)
What do you like best about ConnectWise Automate?
the ease of deployment and the remote capapiblites to meet customer needs Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
When a machine has not checked in it can be a challenge getting the software to work again Review collected by and hosted on G2.com.
ST
Steven T.
Solutions Architect
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
The creenconnect intergration was amazing and the patching, while a little clunky worked great Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
My biggest issue the the difficulty in scripting and the lack of updates from Coonectwise. It felt like a dying software. Review collected by and hosted on G2.com.
TW
Tyson W.
Mid-Market(51-1000 emp.)
What do you like best about ConnectWise Automate?
Automate makes connecting with my users fast and easy. We use it daily to connect with end users to provide troubleshooting support. We also have several scheduled scripts that run across all of our workstations to keep products up to date and improve the quality of life for both our users and our IT staff. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
The desktop admin client is cumbersome. It takes a significant amount of time to load the application and you must refresh your session every 24 hours. The 24 hour time-out wouldn't be an issue if it didn't close the application when the session expired but rather let you just re-authenticate. Review collected by and hosted on G2.com.
BK
Benjamin K.
Manager of Systems Engineering
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
Utilizing Automate is a skys limit sort of software. If you have on staff scripters or developers, it can make that even better. If you can think of it automate can do it. We've utilized it to be able to fully setup a new machine from scratch for a particular client. Have it running general maintenance tasks and then billing for it. We are able to catch many critical issues earlier and before the client even notices which is a win. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
There is always the question looming if CW is going to do away with Automate and force everyone over to the more expensive CW RMM (Continuum NOC) version of their remote management platform. Automate has a steep learning curve beyond the surface-level inputs. You must know how to utilize various windows script languages and coding languages to really leverage all its features. If you don't know how there are companies that sell block time to setup things for you, at a cost $$. Review collected by and hosted on G2.com.
CB
Chris B.
IT Services Manager
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
Alot of 3rd party integrations make it very usefull. Scripting is great and allows us to automate somay things. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
New feature development is slow woudl like to see more in this area. Review collected by and hosted on G2.com.
UC
Verified User in Computer & Network Security
Small-Business(50 or fewer emp.)
WM
William M.
Helpdesk Manager
Small-Business(50 or fewer emp.)
What do you like best about ConnectWise Automate?
It does what it says. Its an RMM tool that not only gives a solid overview of network health and executive summaries but lets you drill deep into each device to solve problems and plan for the future. The scripting and search functionality allow you to manage systems without needing to waste time logging in and doing everything by hand. It does what it says on the box. Review collected by and hosted on G2.com.
What do you dislike about ConnectWise Automate?
The learning curve is a bit steep and there's some functionality on the client version that isn't available on the web version, so I end up having both versions up at a time to do everything I need to do. Review collected by and hosted on G2.com.
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