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Confluence Reviews & Product Details

Manoj M.
MM
Business Analyst - Salesforce
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Confluence?

1. The user exprience on the platform is well-defined, and the documentation level visibility is obvious and organic.

2. The way it helps in collaboration and gives visibility to related customers is nice and helps customers to have a clear understanding of what is discussed and when etc.

3. Customers can easily get the inside of the technical details and the flow of the process.

4. This tool helps customers and services make day-to-day life easy in terms of document tracking and keeping a history of feedback and submissions done by whom. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

There is nothing at this moment to comment on this tool. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

1. It provides one platform to store and share knowledge amongst the team involved implementation of software and product.

2. It provided real time collaboration to connect with concerns members.

3. Reduse multiple type documentation creation efforts and help to keep everything at one place. Review collected by and hosted on G2.com.

Confluence Overview

What is Confluence?

Confluence is an open and shared workspace that connects people to the ideas and information they need to build momentum and do their best work. Unlike document and file-sharing tools, Confluence is open and collaborative, helping you create, manage, and collaborate on anything from product launch plans to marketing campaigns. Find work easily with dedicated and organized spaces, connect across teams, and integrate seamlessly with the Atlassian suite or customize with apps from our Marketplace.

Confluence Details
Languages Supported
Czech, Danish, German, English, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Give your team one place to share, find, and collaborate on information they need to get work done.

How do you position yourself against your competitors?

-One place to create and share ideas, build community, and get work done, as a team.
-Industry trusted by 30,000+ organizations
-First class JIRA integration
-Flexible enough to grow with your team and your organization
-Native mobile apps


Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
104,678 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Phone
+61 2 9262 1443
Total Revenue (USD mm)
$1,614
Description

Atlassian is a provider of collaboration, development, and issue tracking software for teams. With over 50,000 global customers (including 85 of the Fortune 100), their advancing the power of collaboration with products including JIRA, Confluence, HipChat, and Bitbucket.


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Recent Confluence Reviews

Radmila K.
RK
Radmila K.Mid-Market (51-1000 emp.)
4.5 out of 5
"Most helpful in building a source of knowledge."
The ability to integrate with internal communication apps and inform teams and collaborators on made changes to documents in a timely manner.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Overall great knowledge storing platform. "
I like the ease of use along with being able to ask questions and get emailed once a response is found.
Carlos Z.
CZ
Carlos Z.Small-Business (50 or fewer emp.)
5.0 out of 5
"A Must-Have for Product Management & Team Collaboration"
Having a knowledge base for our team is a great way to make sure we're all on the same page about our products, handbooks, and other important info...
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Confluence Media

Confluence Demo - Screen-Shot-2018-04-11-2.10.28-PM.png
Create anything from project plans and marketing campaigns to product requirements, and more.
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Customize your content with over 3,000 apps from our Marketplace
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Add in-line or page comments to keep feedback contextual
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Assign tasks to your teammates
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Save time with out of the box templates or create your own
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Integrate with Jira Software seamlessly by creating and tracking issues straight from Confluence
Answer a few questions to help the Confluence community
Have you used Confluence before?
Yes

Video Reviews

3,794 out of 3,795 Total Reviews for Confluence

4.1 out of 5
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3,794 out of 3,795 Total Reviews for Confluence
4.1 out of 5
3,794 out of 3,795 Total Reviews for Confluence
4.1 out of 5

Confluence Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConfluenceQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Carlos Z.
CZ
Product Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Confluence?

Having a knowledge base for our team is a great way to make sure we're all on the same page about our products, handbooks, and other important info. It’s designed to be user-friendly and easy to use in our day-to-day activities.

Plus, it integrates seamlessly with tools we already love, like Loom, Drive, and Jira! Review collected by and hosted on G2.com.

What do you dislike about Confluence?

I really dislike the autocorrect feature, especially because we often have documents in both English and Spanish. Dealing with this automatic word changing can be quite frustrating. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

It helps tackle a common challenge of remote work when teams are spread across different time zones. With a centralized knowledge base and the ability to collaborate asynchronously, everyone can easily share information and work together on documents that are still in progress. This way, we can all stay connected and productive, no matter where we are! Review collected by and hosted on G2.com.

Rodolfo C.
RC
Commercial Support Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Confluence?

Templates are easy to create and apply, and if your organization is capable and has the infrastructure/licenses, the integrations can be potent tools to set up many different types of pages, articles, and dashboards. We often use MIRO and Draw.io integrations to quickly access dashboards and flowcharts. We use it daily to provide details and training info to new hires, as well as clarification for doubts on processes and products owned by the company. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

However, many important tools and other integrations are hidden under a not-so-friendly user interface and you have to dig around a bit to find them out. Sometimes, direct link integrations and direct page linking doesn't display properly, displaying the entire link instead of the page title. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

Confluence operates as a all-in-one solution for most of the company's knowledge bases and training curriculum for new hires. We have most of our processes, products, instructions and flowcharts on pages there. However, there could be some QoL features implemented to facilitate the control of access for pages under the same hierarchy. Review collected by and hosted on G2.com.

Open Discussions in Confluence
Humam K.
HK
CS MANAGER/DIRECTOR
Design
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Confluence?

- Super easy to use: The tool features unified actions similar to other platforms, making it easy to use.

- Seamless integration: Implementation into your team's workflow is straightforward, especially since it integrates effortlessly with Jira.

- Centralized customer support: Customer support is consistent and accessible through the same Jira ecosystem

- Convenient for daily use: With its extensive features, it’s a practical solution to replace your existing tools and transition to Confluence.

- Flexible and user-friendly UI: The interface offers great flexibility, allowing you to easily organize and manage all content within documents. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

- When colloboarting with my team, we can see live updates like google docs. so its alomsot the perfect replacement Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

Documenting our processes, feedback sessions, epic planning, workflows, team suggestions, release notes, and concise presentations for team collaboration Review collected by and hosted on G2.com.

Open Discussions in Confluence
Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Confluence?

I’ve used Confluence in two different companies, and it’s been an invaluable tool for knowledge management, collaboration, and project scoping. It centralizes and organizes important information, like FAQs and documentation, which makes it easy for both employees and customers to find what they need. I also love how it’s used for technical documentation—helping create, organize, and share detailed content to improve team alignment and reduce information silos. Confluence is fantastic for project management too, as it helps set, track, and achieve project goals while improving overall collaboration. It’s also a great intranet tool, allowing teams to create, share, and access company knowledge all in one place. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

There’s not much I dislike, but it would be nice to have more out-of-the-box free templates available. While creating custom templates is possible, having a wider variety to choose from would help teams get started faster, especially for new users. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

Confluence solves a few key problems for me. It helps keep all information, like FAQs and documentation, in one place, making it easy to find and access when needed. This is really helpful for staying organized and making sure everyone is on the same page.

It also makes sharing technical documentation easier, so everyone can stay aligned and avoid confusion. For project management, it helps set goals, track progress, and collaborate better with the team. Overall, it saves time, improves communication, and helps things run more smoothly, which makes my work more efficient and less stressful. Review collected by and hosted on G2.com.

Carlotta  S.
CS
Sr. Escrow Specialist
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Confluence?

I like having the ability to create a space within Confluence and include my entire team. I love how much simpler communicating with your colleagues is. Confluence can be updated with editable articles that can be used as project guides, all depts contact information. The issues are resolved with such ease and the information is detailed. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

There is nothing at this time that I dislike about Confluence. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

I have yet to incur anything that Confluence did not have an article, step-by-step process guide, or save the article last used just in case the issue is not fully resolved. Review collected by and hosted on G2.com.

SP
Head of Product and New Business
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Confluence?

Best part about Confluence is we can create difference spaces and different pages to work with the team. We can keep all the projects, current assignment, budget, meeting notes and all other information in these spaces and also share with the team or company.

There are also options to create space for ourselves, where even we can make our project or other doc private before making it public. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

Some time the speed of the tool is bit slow and they also ask for addition cost of using few features, rest all is good. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

Having all the data at one place and working with the team/colleague/company together is a hussle. Confluence is the locker room for all kind of information which you want to save and work together, it is so easy to track the progress of task and get it done along with other individuals. It helps in avoiding the confusion by showing clear picture of the task or project, one can easily undentify any blocker and align team to work on it. Review collected by and hosted on G2.com.

Jomari B.
JB
Customer Retention Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Confluence?

Confluence was really easy to use. It was really user-friendly. From all of the companies that I've been with comparing confluence to the tools that I've used before, I can say that I didn't struggle using it because it was easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

None, It was really easy to navigate, unlike other tools, you have to be very careful with the words that you will use to search. Unlike with this tool, it was really easy to use. It will provide article results that is connected with the article that you are searching. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

The processess and policies, it is like our bible. Everything that I needed is on it. From the steps needed to be done to being guide as to what to do. The tool is really something that I use everyday to my work and really helped me in order for me to perform my job efficiently. Review collected by and hosted on G2.com.

Athul K.
AK
Product support Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Confluence?

We can document any information in confluence.

Mostly the organisation related data. Anyone who have access to this confluence can read this information and can also share with in the same organisation. To keep your knowledge base atlassian confluence is the right choice Review collected by and hosted on G2.com.

What do you dislike about Confluence?

It is little bit difficult to search and find a document in confluence. The only thing that I dislike about confluence. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

We can use it as a knowledge base so that whenever we need an information we can find it through confluence. Confluence can be used as the whole knowledge base of your organisation Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Confluence?

I think what I like most about Confluence right now is how it has helped me find important articles related to my work. My organization has all the necessary data within this website, and it has been very helpful in my training and nesting week. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

At this moment, I don't think there's anything I dislike about Confluence. I’ve found all the tools I need, as it is extremely organized. It has never let me down. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

The problems that Confluence has helped me solve are many, as it helps me manage the clients I handle due to the articles available on this page. My organization has placed a lot of trust in this tool. Review collected by and hosted on G2.com.

Rohan J.
RJ
Account Lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
What do you like best about Confluence?

Confluence is easy to use, setup and customisable, making it very flexible and suits content management for products/ services of all types. It also integrates with Jira making it a good solution for software management projects using Jira. Review collected by and hosted on G2.com.

What do you dislike about Confluence?

It is also very manual which means there are no automated workflows for content reuse or localaisation. Hence can be tedious if being used across geographics unless you have dedicated team for each. Review collected by and hosted on G2.com.

What problems is Confluence solving and how is that benefiting you?

Manintaing documentation for a product/ service for end users and developers. Confluence made it easy to setup dedicated pages for each end user type and publish content seamlessly alongside reviews. Review collected by and hosted on G2.com.