76 ComplianceQuest QMS Reviews
Overall Review Sentiment for ComplianceQuest QMS
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We love the possibility to use the platform but build from scratch so we can adapt it to the actual business process. Great support during the implementation and during the deployment Review collected by and hosted on G2.com.
Modifying the out of the box feature can be very time consuming and complicate if any modifications need to be done. Although the team was there to support throughout the entire process. Review collected by and hosted on G2.com.
Many tools are offered to be used in the system, making this fit for most needs rather than having various platforms for one organisation. Review collected by and hosted on G2.com.
There are plenty of complex nuances which make system usability difficult and not uer friendly.
Many clicks are required to acheive what should have been an easy task, where you are led down various rabbit holes, getting lost in the maze of different areas of the system.
Customer support can be improved, being rather slow and often the reply is that it can't be done! Review collected by and hosted on G2.com.
The traceability for all the transactions and the capability to change the portal view for different job functions. Review collected by and hosted on G2.com.
Nothing comes to my mind right now, I am very happy with the performance of CQ and the applications that it has. All the modules are really complete. Review collected by and hosted on G2.com.
I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS! Review collected by and hosted on G2.com.
I have not had any issue to note over the years that would cause me to dislike something specific. Review collected by and hosted on G2.com.
All QMS modules are in one application which is really impressive since the organisation can reduce the use of multiple applications and the associated cost with each of them. Configuration is easy to accommodate the app per your need. Review collected by and hosted on G2.com.
Signature steps can be reduced. This can increase efficiency Review collected by and hosted on G2.com.
I like the detail that ComplianceQuest requires for control of documents. The metadata is very detailed and allows for complete history when creating and launching a full blown doc control system for an entire organization. Users can easily navigate and find their documents within the system. The search tool allows for easy access for users as well. Review collected by and hosted on G2.com.
From an administrator perspective, it can be a nightmare. There is so much information that a person has to learn, there are so many steps! This does not make it easy to teach others how to use the software - it takes quite a bit of time for someone to learn and get comfortable to navigate within the system. Review collected by and hosted on G2.com.
I like the user interface when creating controlled documents. The system is a good platform for tracking and using reporting for training Review collected by and hosted on G2.com.
The user interface could be ramped up a bit. Some users have a hard time navigating if they are not always using the system. Review collected by and hosted on G2.com.
The overall end-to-end solution approach is what we see as the greatest value along with having these features in the out-the-box product. Review collected by and hosted on G2.com.
I dislike that we didn't bring CQ onboard during our humble beginnings. Review collected by and hosted on G2.com.
Allows our company to harmonize on a global platform.
Allows our leaders to review data from all business units.
Allows our company to utilize the salesforce platform for multiple applications. Review collected by and hosted on G2.com.
The software is manufacturing driven and requires significant configuration and money to configure to meet the requirements of a medtech company.
At deployment, timely support was subpar.
The solution architect's turnover during the project's duration meant repeat/rework and timeline delays.
The project manager tended to put timelines that favored their timeline but were not conducive for company team members trying to complete tasks.
Some members of the team were not professional and defensive during conversations.
Would make changes or take interpretations of requirements without asking and not meet company requirements.
Could not produce concise and meaningful email notifications. Review collected by and hosted on G2.com.
The ease of automation and use once it is setup. It will take some time to setup, but that should be standard for any quality system. It has many products, so this is a great one-stop shop for a quality system. The support is usually swift to respond and always helpful. Review collected by and hosted on G2.com.
While it is on Salesforce, the customization is somewhat limiting. You can't easily add/remove fields from the display or edit page, which is very annoying. Reassigning tasks from terminated employees is also a pain. We have also found that once something is created, it can be very difficult or impossible (at least for the users) to edit for certain objects. Review collected by and hosted on G2.com.
