--- title: ComplianceQuest QMS Reviews meta_title: 'ComplianceQuest QMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 81 reviews by the users' company size, role or industry to find out how ComplianceQuest QMS works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 81 scale: '5' date_modified: '2026-06-17' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # ComplianceQuest QMS Reviews **Vendor:** ComplianceQuest **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.3/5.0 **Total Reviews:** 81 ## About ComplianceQuest QMS Transform to a fully connected business with a next-generation AI-powered Product Lifecycle, Quality and Safety management platform, built on Salesforce. Our connected suite of solutions helps businesses of all sizes increase product, quality, and safety as they bring their products from concept to customer success. Our intelligent data-driven platform comes with best-in-class integrated processes to mitigate risks, protecting your employees, suppliers and brand reputation, and to increase innovation, compliance, profit and customer loyalty. ComplianceQuest is pre-validated and easy to implement, use, and maintain, allowing for streamlined communication and collaboration across the product value chain. Our EQMS suite: EHS suite: Product Design suite: Audit Health and Safety Design Controls Inspection Incident Requirements Traceability Change Sustainability Product Risk Contractor, Supplier, Vendor Contractor, Supplier, Vendor Non Conformance Permit to Work/JSA Risk Risk Training Training Management Review Environmental Complaints Corrective Action (CAPA) Document Control Regulations covered include, FDA 21 CFR Part 11, FDA Software Validation, IATF 16949, ISO9001, ISO 13485, ISO 14001, OHSAS 18001 / ISO 45001, AS 9100-Aerospace and more. CQ provides for the following key benefits: • Built-on the Salesforce technology footprint which ensures world-class security, future readiness and real cloud • Incorporates industry best practices while fully compliant to relevant regulations • Pre-developed applications that can be used out-of-the-box • Easy to tailor and configure • Integration ready • Help accelerate mobile adoption in companies by making core processes mobile driven where possible, practical • Cost effective • Scalable and flexible • Easy to administer • Portal and Dashboards ## ComplianceQuest QMS Pros & Cons **What users like:** - Users highlight the **intuitive and user-friendly design** of ComplianceQuest QMS, facilitating quick learning and smooth adaptation. (3 reviews) - Users find **ease of implementation** with ComplianceQuest QMS, enhancing productivity for Safety and Environmental Managers. (2 reviews) - Users find that ComplianceQuest QMS enhances **safety management** , streamlining training and supporting EHS needs effectively. (2 reviews) - Users value the **comprehensive safety coverage** of ComplianceQuest QMS, enhancing productivity and addressing all EHS needs. (2 reviews) - Users value the **comprehensive training support** provided by ComplianceQuest QMS, enhancing productivity and efficiency in EHS management. (2 reviews) - User Interface (2 reviews) - Automation (1 reviews) - Users value the **comprehensive compliance coverage** of ComplianceQuest QMS, supporting their adherence to regulatory standards effectively. (1 reviews) - Connectivity (1 reviews) - Users highlight the **exceptional customer support** from ComplianceQuest, praising their knowledge, responsiveness, and helpfulness. (1 reviews) **What users dislike:** - Users face **implementation delays** with ComplianceQuest QMS, often taking longer than expected due to team turnover and coordination issues. (3 reviews) - Users find the **guidelines confusing** , leading to a lack of essential information for effective use of the system. (1 reviews) - Users find **customization difficult** with ComplianceQuest QMS due to challenging update processes that hinder implementation. (1 reviews) - Users find the **difficult implementation** of ComplianceQuest QMS frustrating, experiencing significant delays and insufficient audit trail details. (1 reviews) - Users find the **difficult installation** process challenging, struggling to navigate and understand the system's functions. (1 reviews) - Users face **difficult learning** curves due to confusing functions, latency issues, and inconsistent training environments. (1 reviews) - Difficult Navigation (1 reviews) - Difficult Usability (1 reviews) - Expertise Required (1 reviews) - Formatting Issues (1 reviews) ## ComplianceQuest QMS Reviews ### 1. Easy, Organized Training & Change Control with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Basel E. | IT associate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ComplianceQuest QMS?** What I like best about ComplianceQuest QMS is how well it supports training management and change control in one place. It is easy to navigate, works smoothly, and makes managing documents and training much more organized. The support team has also been very responsive and helpful whenever questions come up. **What do you dislike about ComplianceQuest QMS?** One downside is that some parts of the system can feel a bit less intuitive when working through more detailed tasks or specific workflows. There is a small learning curve in certain areas, but overall it has still been manageable and support has been helpful when questions come up. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** ComplianceQuest QMS is helping us manage training and change control in a more organized and consistent way. It keeps documents, training records, and process changes in one system, which makes them easier to track and manage. The main benefit for us is better visibility, smoother day-to-day administration, and less manual follow-up when handling compliance-related tasks. ### 2. Perfect for Compliance Management **Rating:** 5.0/5.0 stars **Reviewed by:** Revanth T. | Software Engineer III (Sr.Salesforce Engineer), Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about ComplianceQuest QMS?** I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as workflows, flows, reporting and role-based security without needing separate systems for complaint management. **What do you dislike about ComplianceQuest QMS?** The main challenge is that, as a managed package, certain components and underlying logic are locked. While this helps mantain system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package. In some cases, we need to build additional configurations or automations outside the package to align the functionality with our internal processes. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** The CQ package integrates well within the salesforce platform and leverages standard salesforce objects, automation capabilities and security models. We are currently using the package within Salesforce to manage complaints related to our devices for members enrolled in CCM programs. Overall, the package has helped us standardize and centralize our complaint management process. It provides a structured way to capture complaint details, track case progress and maintain regulatory and operational visibility into device-related issues. ### 3. A Game-Changer for Tracking Non-Conformances Smoothly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about ComplianceQuest QMS?** It has been a game changer to track our non-conformances so easily and smoothly. This used to be a big issue for us when we relied on a paper system. Now, being able to track each NC, assign an owner, and upload so many artifacts has been amazing. **What do you dislike about ComplianceQuest QMS?** CQ feels really "off the shelf" to me. There are so few words/processes in it that feel like our own company. I also dislike that we have chosen not to have all of our controlled documents in it, just some. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** HUGE help solving the problem of tracking our nonconformances to resolution. Before we had a bunch that would get "forgotten" about if no one followed up. Now every NC is driven to completion because the accountability is so easy to track in CQ of who hasn't done what they're supposed to. ### 4. Very customizable software that could meet everybody's needs **Rating:** 4.5/5.0 stars **Reviewed by:** David V. | Director of Quality, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2025 **What do you like best about ComplianceQuest QMS?** That you can customize it to your needs, you can make it fit with any industry at an any level of maturity of your Quality processes. **What do you dislike about ComplianceQuest QMS?** That it is too complex out of the box and it takes time to customize it to your needs. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** The fact that we had processes in different pieces of software and some of them in excel spreadsheets. A lot of back and fort on emails, CQ allowed us to have everything in the same place and cut off on a lot of email traffic. ### 5. Great solution for multiple areas. **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando B. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about ComplianceQuest QMS?** What I appreciate most about ComplianceQuest QMS is how intuitive and user-friendly the platform is. I was able to learn and navigate the system quickly, and our team adapted to it with ease. Its flexibility stands out—it allows for tailored configurations to fit our processes—and the wide range of integration options with other apps adds significant value. Overall, it’s a powerful and adaptable solution that supports both user adoption and operational efficiency. **What do you dislike about ComplianceQuest QMS?** ComplianceQuest requires someone with strong experience in Salesforce administration and configuration. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** I find ComplianceQuest highly beneficial for managing change control and document management. My company has been struggling to keep many documents, especially contracts, up to date. CQ not only streamlines document control but also enhances the approval workflow, making the entire process more efficient and reliable. ### 6. It has potential but not there yet. **Rating:** 3.5/5.0 stars **Reviewed by:** Scott H. | QA/RA Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about ComplianceQuest QMS?** CQ covers all the regulatory requirements that our organization follows. All aspects of our QMS, however, I have found that validation of the implementation is not representative of the actual production environment. At least in our particular case. Hopefully, this will get resolved in future installs. **What do you dislike about ComplianceQuest QMS?** Noticeable latency with processing speeds when performing actions. Certain modules will suggest "Next Best Actions" that are not really the next best action. A more intuitive process flow would be suggested. he production environment does not always mirror the sandbox environment when used for training whitch cause confusion for team members. Also many strange errors pop up that require a help desk ticket. Resolution of help desk tickets can take long as well. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Eliminating a paper-based system has been the greatest benefit while establishing cohesiveness and consistency within our organization. Closing out change orders and complaints much quicker and has been a great benefit. **Official Response from Shyamli Lakshmanan:** > Thank you for your thoughtful feedback. We're pleased that ComplianceQuest is helping your organization move away from paper-based systems and achieve greater consistency. It's also great to hear that you've seen improvements in closing out change orders and handling complaints more efficiently. Your insights are invaluable as we continue to refine our platform, and we're committed to ensuring that it meets all your regulatory requirements. ### 7. CQ: User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Brook-land Q. | Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about ComplianceQuest QMS?** CQ is great, all of our information is in one place, everything is very detailed and easy to find. Customer Support was great with training. we didn't have a whole lot of issues. **What do you dislike about ComplianceQuest QMS?** initally finding everything can be difficult, just trying to figure out the functions and where things live. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ is great in the aspect of we can give users different levels of access so our team can benefit from multiple types of users. such as a manager having more access than an employee. it's benefical to have so more of our manager team can see and edit details of incidents. ### 8. Solid tool with the right processes **Rating:** 3.5/5.0 stars **Reviewed by:** Steve L. | PMO Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about ComplianceQuest QMS?** It covers pretty much any safety topic you could think of **What do you dislike about ComplianceQuest QMS?** While being on Salesforce makes it customizable their update process makes it somewhat challenging to implement the changes needed. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** It allows us to move all of our safety reporting into one place rather than being spread across systems. ### 9. This product has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about ComplianceQuest QMS?** Compliance Quest has helped us streamline our training, has helped our Safety Manager and our Enviromental Manager be productive and stay on top of all of our EHS needs. It has also helped us with our document control and our containment needs. **What do you dislike about ComplianceQuest QMS?** Only complaint that I have is the guidelines can be a little confusing and lack some important information. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ helps us keep up with our CAPAs and our training. It helps us stay on top of any key issues that we need to correct. ### 10. CQ Document Control, CAPA, and Audit **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth R. | Quality Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about ComplianceQuest QMS?** 21 CFR Part 11 compliant signatures are necessary in the organization. **What do you dislike about ComplianceQuest QMS?** Audit trails could have more useful information. Implementation took 100% longer than predicted due to turnover of CQ team. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Document repository and regulatory compliance. ### 11. Investing in ComplianceQuest **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian E. | Administrative Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about ComplianceQuest QMS?** I like the ability to add and edit CAPAs and the ease of the system when integrating crucial information. When implementing, all the steps help not only me as the user but also give ease to the customers wanting these CAPAs to be processed correctly and fast with a breeze. I do CAPAs frequently, and the use of it helps with supporting customers to not only my customers, but other customers, the ability to make sure that customer support is give correctly is crucial in my work environment. **What do you dislike about ComplianceQuest QMS?** I dislike how if a photo isn't added when submitting the CAPA, the only way to add those photos is separate via files. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** It solves the efficient usage of it and makes the process helpful not only to the user but also to the customers waiting. **Official Response from Shyamli Lakshmanan:** > Thank you for your detailed feedback! We're pleased to hear that you find the CAPA features of ComplianceQuest effective and user-friendly. We appreciate your insights on areas for improvement. Your experience helps us better serve you and other users. Thank you for choosing ComplianceQuest! ### 12. Excellent Team and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ComplianceQuest QMS?** COmpliance Quest and the team that supports it is really helping our company to move from a manual, paper based system into a digitized space. The ease of working with the team and the user friendliness of the software is incredible. As a Quality professional who has worked with many other platfomrs, I can say that this platform builds in user friendly cues to failsafe the process. Most of the time, being implentation phase of an electronic system is a nightmare however the CQ team has really gone above and beyond to make this transition easier. **What do you dislike about ComplianceQuest QMS?** Currently I am not finding any area which could be classified as a dislike for COmpliance Quest. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Compliance Quest is assisting my company in building efficiencies in compliance to federal regulation! **Official Response from Shyamli Lakshmanan:** > Thank you for your fantastic review! We're thrilled to hear that your transition to our digital platform has been smooth and beneficial. It's great to know that our team's efforts are making a positive impact on your company's compliance efficiency. We appreciate your feedback and are excited to continue supporting your journey! ### 13. A powerful eQMS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Lee Ann S. | ERP Process Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about ComplianceQuest QMS?** ComplianceQuest is ready, out of the box, to meet your company's eQMS needs. **What do you dislike about ComplianceQuest QMS?** There are no negative comments for ComplianceQuest at this time. They have proven to be a trusted partner. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** ComplianceQuest is becoming our source of truth for the eQMS issues that our company currently faces and will face in the future. **Official Response from Shyamli Lakshmanan:** > Thank you for your positive feedback! We're thrilled to hear that ComplianceQuest is effectively meeting your EQMS needs and serving as a reliable source of truth for your organization. It's great to know that we've earned your trust as a partner. We look forward to continuing to support your success now and in the future. ### 14. One eQMS Software Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about ComplianceQuest QMS?** ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution. It's user friendly and easy to manage. **What do you dislike about ComplianceQuest QMS?** ComplianceQuest works with a Development Team in another country/time zone and therefore the time to implement is increased when configuration changes are requested. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Centralized location for Document Control and Nonconformance Reporting. ### 15. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Katrina K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ComplianceQuest QMS?** ComplianceQuest truly is a one stop shop for all of your QMS needs, from EDMS to CAPA! Their staff is extremely helpful, very attentive, knowledgeable and they are quick to respond to anything that comes up. Their out-of-the box platform is solid, but I love that it was customizable to meet our specific business requirements. **What do you dislike about ComplianceQuest QMS?** I think the MR module could be more robust. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** We primarly are using them for our EDMSneeds, but since their other modules are solid, we are now moving other areas over aswell. The integration and cost savings of having everything on one platform is fantastic! **Official Response from Shyamli Lakshmanan:** > Thank you for your positive feedback and for highlighting what you enjoy about ComplianceQuest! We're thrilled to hear about your satisfaction with our platform and staff. We appreciate your suggestion to enhance the MR module and will work to enhance its robustness. It's great to know our integrated solutions are bringing value to your operations. Thank you for choosing us for your QMS needs! ### 16. ComplianceQuest eQMS + EH&S **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny S. | Director of Operational Excellence, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ComplianceQuest QMS?** Well thought out eQMS + EH&S solution built on Salesforce. **What do you dislike about ComplianceQuest QMS?** Nothing at this point. Still early in the deployment. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Issue tracking within the enterprise, along with Document and Change Control, and EH&S **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your experience with ComplianceQuest. We're glad to hear that our solution is effectively supporting your enterprise needs. It's great to know that your deployment is off to a strong start. We appreciate your feedback and look forward to continuing to support your success. ### 17. Integrated and flexible QMS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole N. | Sr. Manager, Quality Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about ComplianceQuest QMS?** Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps. CQ Support teams have been attentive and work well with us to resolve questions and improvements. **What do you dislike about ComplianceQuest QMS?** CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ sits on the Salesforce platform, which was already implemented at our company, allowing us to close out two other systems and consolidate on the QMS. We use this for Complaints, NC/CAPA, Training and Equipment modules. **Official Response from Shyamli Lakshmanan:** > Thanks for the positive feedback! We're thrilled that ComplianceQuest meets all your requirements and provides the flexibility your business needs. It's great to know our teams guided you through the configuration process efficiently. We appreciate your recognition of our controls, modern layout, reporting, and data analytics. Our support teams are here to assist with any challenges during the transition, particularly with permissions, and we're committed to continuous improvement. Thanks for choosing ComplianceQuest! ### 18. Satisfied Customer! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ComplianceQuest QMS?** Working with the Compliance Quest Team has been a wonderful experience from our initial inquiries to launch! Everyone we have worked with and continue to work with have been very knowledgeable, flexible, patient and enthusiastic. **What do you dislike about ComplianceQuest QMS?** Have nothing negative to say. The CQ team is making it very easy for our teams to transition to the eQMS. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** The benefit is that we are transitioning from a paper based system to electronic! **Official Response from Shyamli Lakshmanan:** > Thank you for your wonderful review! We're delighted to hear about your positive experience with our team and the seamless transition to our eQMS. We appreciate your trust and look forward to continuing our successful collaboration! ### 19. Great for CE Opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea K. | Quality Assurance, Associate III, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about ComplianceQuest QMS?** I use ComplicanceQuest to obtain my required CEU for my ASQ certification. It's an easy and beneficial means to receive CEUs. **What do you dislike about ComplianceQuest QMS?** I have not had any negative experiences with CQ. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Provides events used for ASQ CEUs. **Official Response from Shyamli Lakshmanan:** > Thank you for your feedback! We’re glad to hear our solution is meeting your needs and supporting your certification process. Your positive experience means a lot to us, and we appreciate your continued trust in ComplianceQuest. ### 20. A complete eQMS package with amazing capabilities to integrate with other Systems as CRM/ERP& more. **Rating:** 5.0/5.0 stars **Reviewed by:** Ron S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about ComplianceQuest QMS?** All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability. We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective. We had great Customer support from CQ in both aspects i.e. technical as well as administrative which made it easy to implement. Our Global team uses it on a daily basis. **What do you dislike about ComplianceQuest QMS?** Cost is always a concern; but I always think you get what you pay for and CQ provide full value at the end with a great ROI. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability. We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective. **Official Response from Shyamli Lakshmanan:** > Thank you for recognizing the positive impact of ComplianceQuest on your operational efficiency. We're pleased to hear that our user-friendly modules and dashboard capabilities have been beneficial for your processes. The customizations for enhanced traceability and accountability reflect our commitment to meeting your specific needs. We appreciate your feedback and are here to support your continued success. ### 21. System Administrator / Global QA Document Controller **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about ComplianceQuest QMS?** User friendly software, 1 stop shop for all modules. **What do you dislike about ComplianceQuest QMS?** Searching of documents shall be improved to show only current document links **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Cross linking of records between various modules **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your experience with ComplianceQuest. It’s great to know that our platform serves as a comprehensive solution for your needs. Your input on improving document search functionality is appreciated, and we're always working to enhance the experience for our users. We value your continued trust in our platform. ### 22. Compliance Quest is a wonderful cloud based platform and developed based on the QMS concept **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about ComplianceQuest QMS?** As a customer, I would like to recommend the CQ package is the best fit for ISO quality management purpose. Especially built the the following module in such a wonderful user friendly method like Audit management, CAPA, Non Conformance, Document Management, Change Management & Inspections. Easy to track and close all our process gaps with stakeholders in a seamless manner. Also establishing a systematic process that enables to efficiently approve & qualify by assessing process compliance and risks. **What do you dislike about ComplianceQuest QMS?** Help text not placed as part of the module level for carry out the steps and bit confusion to the new users for understanding the end to end workflow. **Recommendations to others considering ComplianceQuest QMS:** Best application for QMS management in the market and cloud based software. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Any kind of audits & inspections can performed through CQ audits & inspections management module and get the accurate output and observations with the help CQ application. So, we can share our observations & reports confidently with the stakeholders. This application will also solve problems for our vendor partners and bring in synergy in efforts to deliver good quality products to our customers. **Official Response from Shyamli Lakshmanan:** > Thank you for your positive review! We're delighted to hear that ComplianceQuest is meeting your ISO quality management needs, particularly with its user-friendly modules. We appreciate your input on enhancing the user experience. Your recommendation means a lot to us, and we're committed to continually improving our platform. Thanks for choosing ComplianceQuest! ### 23. Great overall Quality System! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about ComplianceQuest QMS?** The CQ quality system is a full suite of products used for tracking all quality objects. We use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time. The system would have been easier to implement if we had stayed closer to out of the box software. But the fact you can make the system your own, is a huge selling point. Being on the Salesforce platform allows you to take advantage of the innate database structure and application features, allowing you to always scale and improve your quality system and integrate to other systems to provide the data needed and reduce redundancy for all departments. The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. Overall a great quality system that we are happy we chose. **What do you dislike about ComplianceQuest QMS?** As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating. Both customer support and the development team were slow a year ago, but I have seen them come up to speed and respond quickly to requests as the company grows. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** We came from another quality system that was not easily configurable, had bad tech support and absolutely useless reporting capabilities. CQ was the best choice we could have made because of the salesforce platform providing an excellent database structure, innate web functionality and incredible reporting and dashboarding tools. We can finally not only get to our data, but analyst, report and dashboard it in a myriad of ways, without IT support required. Because we can customize the system to our needs, to bring important data to the front, we can act on issues faster and develop solutions quickly. ### 24. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** lucia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ComplianceQuest QMS?** Ease of use, customer support, good features **What do you dislike about ComplianceQuest QMS?** some times is a little slow so we need to be very patient **What problems is ComplianceQuest QMS solving and how is that benefiting you?** training and doc control **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your experience with ComplianceQuest! We're delighted to hear about the ease of use and excellent customer support you've encountered. It's great to know that our features are effectively supporting your training and document control needs. We appreciate your feedback! ### 25. User Review as a Supplier Quality Engineer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ComplianceQuest QMS?** It is very organized and oood to use when I know how to. **What do you dislike about ComplianceQuest QMS?** Some of the modules, like change order and CAPA have too many approvals. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** They recently helped us to implement the Supplier Management Module, and i was very impressed with their training and support throughout the process. **Official Response from Shyamli Lakshmanan:** > Thank you for your feedback. We're pleased to hear that you were impressed with our training and support during the implementation of the Supplier Management Module. We will continue to strive for excellence in providing assistance to our clients. ### 26. Quick & Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about ComplianceQuest QMS?** We love the possibility to use the platform but build from scratch so we can adapt it to the actual business process. Great support during the implementation and during the deployment **What do you dislike about ComplianceQuest QMS?** Modifying the out of the box feature can be very time consuming and complicate if any modifications need to be done. Although the team was there to support throughout the entire process. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** It is connecting all the processes together into one. Easier to communicate accross the entire organization **Official Response from Shyamli Lakshmanan:** > Thank you for your review! We're glad to hear that you appreciate the flexibility of ComplianceQuest and the support provided during implementation and deployment. We acknowledge the challenges with modifications and are continually working to streamline this process. It's great to know that our platform is helping to connect your organizational processes. Your feedback is invaluable to us! ### 27. Complex system with many features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about ComplianceQuest QMS?** Many tools are offered to be used in the system, making this fit for most needs rather than having various platforms for one organisation. **What do you dislike about ComplianceQuest QMS?** There are plenty of complex nuances which make system usability difficult and not uer friendly. Many clicks are required to acheive what should have been an easy task, where you are led down various rabbit holes, getting lost in the maze of different areas of the system. Customer support can be improved, being rather slow and often the reply is that it can't be done! **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Learning management system, document management, CAPA management, supplier management, reports, dash boards, auditing, and complaints. The modules share certain information but not all, which reduces some duplication of work but not all. **Official Response from Shyamli Lakshmanan:** > Thank you for taking the time to provide your feedback. We value your insights on ComplianceQuest. It's noted that you appreciate the comprehensive toolset the platform offers, streamlining various organizational needs. We understand your concerns about system usability and the number of steps required for tasks. We're actively working to enhance usability and streamline tasks. Improvements are underway. Regarding customer support, we apologize for any delays you've encountered. We're committed to ongoing improvements and appreciate your valuable feedback. Thank you for being a part of the ComplianceQuest community. ### 28. Friendly user and quite intuitive QMS **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea V. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about ComplianceQuest QMS?** The traceability for all the transactions and the capability to change the portal view for different job functions. **What do you dislike about ComplianceQuest QMS?** Nothing comes to my mind right now, I am very happy with the performance of CQ and the applications that it has. All the modules are really complete. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ helps us to promote a paperless culture and it also brings us the capability to access the platform remotely even through a cellphone. Those are highlights for me since simplifies the approval processes decreasing the times require for those actions. **Official Response from Shyamli Lakshmanan:** > Thank you for your feedback on ComplianceQuest. We're always looking for ways to improve, and we appreciate your suggestions. We're especially glad to hear that you find the software to be user-friendly. ### 29. CQ Growth is just... WOW!!! Absolutely Ecstatic to see what is around the CORNER! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Textiles | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about ComplianceQuest QMS?** I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS! **What do you dislike about ComplianceQuest QMS?** I have not had any issue to note over the years that would cause me to dislike something specific. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ allows us to tracking Customer Complaints, Manage Controlled Documents, Schedule and Track Training including Reports/Dashboards to utilize for improving performance. **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your positive experience! It's great to know that our solutions are meeting your needs and contributing to your success. We appreciate your trust in our system and are excited about your plans to explore additional features. Your feedback is very encouraging, and we look forward to supporting your ongoing progress. ### 30. Complete QMS Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash C. | Manager- GVP/GCP Quality & Audits, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about ComplianceQuest QMS?** All QMS modules are in one application which is really impressive since the organisation can reduce the use of multiple applications and the associated cost with each of them. Configuration is easy to accommodate the app per your need. **What do you dislike about ComplianceQuest QMS?** Signature steps can be reduced. This can increase efficiency **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Document Creation/Retention/Training/CAPA/Deviations/Incidents **Official Response from Shyamli Lakshmanan:** > Thank you for your valuable feedback. We're delighted to hear that you find the all-in-one solution beneficial. Your input on the multiple signatures is duly noted, and we're committed to continuous improvement based on user insights. We're grateful for your recognition of our competitive pricing and market position. It's our pleasure to serve your healthcare QMS needs effectively. ### 31. ComplianceQuest **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about ComplianceQuest QMS?** I like the detail that ComplianceQuest requires for control of documents. The metadata is very detailed and allows for complete history when creating and launching a full blown doc control system for an entire organization. Users can easily navigate and find their documents within the system. The search tool allows for easy access for users as well. **What do you dislike about ComplianceQuest QMS?** From an administrator perspective, it can be a nightmare. There is so much information that a person has to learn, there are so many steps! This does not make it easy to teach others how to use the software - it takes quite a bit of time for someone to learn and get comfortable to navigate within the system. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** We use ComplianceQuest to control our documents within our company. I have realized that it provides the compliance we need to maintain our ISO certifications for the company. **Official Response from Shyamli Lakshmanan:** > Thank you so much for your candid feedback! We appreciate your honesty and concerns from an administration's perspective, and we're sorry for your nightmare experience with our software. We'd like to spend time with you and your team to review the issues and how we can improve your experience. ### 32. CQ user review **Rating:** 4.0/5.0 stars **Reviewed by:** dan l. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about ComplianceQuest QMS?** I like the user interface when creating controlled documents. The system is a good platform for tracking and using reporting for training **What do you dislike about ComplianceQuest QMS?** The user interface could be ramped up a bit. Some users have a hard time navigating if they are not always using the system. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ is helping the organization house controlled documents, provide an LMS platform and keep quality tasks in a central location. ### 33. CQ to the RESCUE! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony L C. | Sr. Director / Site Head of Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about ComplianceQuest QMS?** The overall end-to-end solution approach is what we see as the greatest value along with having these features in the out-the-box product. **What do you dislike about ComplianceQuest QMS?** I dislike that we didn't bring CQ onboard during our humble beginnings. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** QMS foundational structure. **Official Response from Shyamli Lakshmanan:** > Your positive feedback on ComplianceQuest is a real boost for us! We're thrilled you value our end-to-end solution and out-of-the-box features. Your partnership is highly valued! ### 34. Quality System Deployment in Medtech Industry **Rating:** 2.0/5.0 stars **Reviewed by:** Amanda H. | Senior Internal Compliance Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about ComplianceQuest QMS?** Allows our company to harmonize on a global platform. Allows our leaders to review data from all business units. Allows our company to utilize the salesforce platform for multiple applications. **What do you dislike about ComplianceQuest QMS?** The software is manufacturing driven and requires significant configuration and money to configure to meet the requirements of a medtech company. At deployment, timely support was subpar. The solution architect's turnover during the project's duration meant repeat/rework and timeline delays. The project manager tended to put timelines that favored their timeline but were not conducive for company team members trying to complete tasks. Some members of the team were not professional and defensive during conversations. Would make changes or take interpretations of requirements without asking and not meet company requirements. Could not produce concise and meaningful email notifications. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** It allows us to globalize on one platform and application instead of utilizing 7 or 8 different systems. This allows for leaders to visualize the organization on a global level with only a few clicks. ### 35. Great all around product for a quality management system **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler W. | Global Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about ComplianceQuest QMS?** The ease of automation and use once it is setup. It will take some time to setup, but that should be standard for any quality system. It has many products, so this is a great one-stop shop for a quality system. The support is usually swift to respond and always helpful. **What do you dislike about ComplianceQuest QMS?** While it is on Salesforce, the customization is somewhat limiting. You can't easily add/remove fields from the display or edit page, which is very annoying. Reassigning tasks from terminated employees is also a pain. We have also found that once something is created, it can be very difficult or impossible (at least for the users) to edit for certain objects. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ is helping us move to a cloud-based quality management system. We are moving from a very old legacy (in-house built) system that we can no longer support and need something that would be secured, updated, and supported. ### 36. Great EQMS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Phani L. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about ComplianceQuest QMS?** CQ EQMS is a User friendly platform providing a great data visualization to its users and has an ease of implementation and integrating with other platforms that are providing data to your organization. **What do you dislike about ComplianceQuest QMS?** Theres nothing to dislike in it as it is very carefully designed to cover all your business needs with all its features. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ EQMS helps in Quality Management and a great support and many more features and it benifits in boosting business. **Official Response from Shyamli Lakshmanan:** > Thank you for your positive feedback on ComplianceQuest's EQMS platform. We're glad to hear it's user-friendly with strong data visualization. It's great to know you find it well-suited to your business needs, particularly in Quality Management. Thanks for sharing your experience! ### 37. Product is very flexible for the end user to transition from a paper base system. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about ComplianceQuest QMS?** The ability to create relationships between modules. You can develop and strengthen the Quality System as your business grows. Competitors often require a number modules to get a basic QMS. **What do you dislike about ComplianceQuest QMS?** I would like to see consideration given concurrent licensing. Often challenged with who is given a license which can slow down the adoption of the system. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** QMS Compliance Prevention Maintenance Change Control Training Compliance CAPAs NCRs Periodic Document Reviews ComplianceQuest has improved performance, people are using the system to view documents versus looking or records in file cabinet. ### 38. A comprehensive EQMS solution **Rating:** 4.0/5.0 stars **Reviewed by:** kerryn d. | Quality Assurance Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about ComplianceQuest QMS?** The efficiency of having an EQMS such as CQ is priceless. During COVID this system kept us up and running and has continued to facilitate remote working. The system covers most quality and regulatory areas and continues to improve with time. **What do you dislike about ComplianceQuest QMS?** Getting assistance and follow through from CQ can sometimes be challenging. Changes or improvements needed for our own application are slow to be followed up on and often require chasing. As a small company, it is sometimes a little inflexible in the way we use it and hence we often need work arounds or assistance. This wouldprobably be less of an issue for a bigger more established organisation. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** The 2 biggest things are traceability for regulatory purposes and the need to have flexibility to work remotely. Both of these are addressed well by CQ. ### 39. Compliance Quest is Top EQMS **Rating:** 4.5/5.0 stars **Reviewed by:** Panduranga Vithal K. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about ComplianceQuest QMS?** Complinace Quest is not just an EQMS but also gives us complete end-to-end processes, making us highly efficient and effective. **What do you dislike about ComplianceQuest QMS?** The user interface is Quiet difficult for user friendliness for the first time user's. After using it sometime, it gets set. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** We make customizations to some of the forms and fields within the modules for better accountability and transparency. **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your valuable feedback. We're delighted to hear that ComplianceQuest's comprehensive processes have significantly boosted your operational efficiency and effectiveness. While we understand that the user interface might pose initial challenges for first-time users, we're pleased to inform you that our latest version includes improvements to create a more user-friendly experience, ensuring a smoother onboarding process for all users. Your input is invaluable to us, and we're committed to continually improving your experience with ComplianceQuest. Thank you for your support! ### 40. Top of the EQMS Platform powered by AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about ComplianceQuest QMS?** Compliance Quest's EQMS platform is comprehensive and a truly cloud native built. It has rich process flows, high quality data generation, report generation, analytics and visualization capabilities. Users can leverage these capabilities to quickly identify problems and solve them both reactivley and proactivley. It is very easy to use and CQ provides excellent custoemr support. **What do you dislike about ComplianceQuest QMS?** CQ EQMS platform is only available on salesforce **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ EQMS meets all quality management and compliance requirements. Besides it has rich process, data, visualization and reporting capabilities that helps users to quickly identify problems and solve them and many times proactively. **Official Response from Shyamli Lakshmanan:** > Thank you for your feedback on ComplianceQuest's EQMS platform. We appreciate your positive comments. It's important to mention that ComplianceQuest is natively built on the Salesforce platform, which enhances its integration and capabilities. We value your input and thank you for sharing your experience. ### 41. Compliance Quest Review **Rating:** 3.0/5.0 stars **Reviewed by:** Theresa G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ComplianceQuest QMS?** It's an easy platform to administer trainings and sign off. Easy to edit and mavigate. **What do you dislike about ComplianceQuest QMS?** We have a lot of errors and are in an older version. Excited for the new version. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Sign offs. Trainings. Document control. The document control saves another of time from having old bulky binders. **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your experience with ComplianceQuest. We are committed to continuing improvement and your feedback is appreciated. ### 42. Good integrated QMS system that needs usability improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about ComplianceQuest QMS?** It works and provides base for a compliant QMS. **What do you dislike about ComplianceQuest QMS?** Poor usability, need to improved and make it simple to use with easy intutitive nagavation **What problems is ComplianceQuest QMS solving and how is that benefiting you?** It proviudes an integrated system that links to our complaint data. **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your feedback on ComplianceQuest. We're pleased to hear that it serves as a strong foundation for a compliant QMS, seamlessly integrating with your complaint data. Your suggestions regarding usability and navigation are duly noted, we're excited to inform you that our latest version addresses your concerns by introducing an enhanced user interface, tailored to your needs. Your input is valuable and helps us in our ongoing efforts to enhance your experience with ComplianceQuest. ### 43. Simple and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Komal W. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about ComplianceQuest QMS?** Its Easy to use, It has many feature and used frequently **What do you dislike about ComplianceQuest QMS?** Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ support is great and usually very quick to answer and resolve our issues **Official Response from Shyamli Lakshmanan:** > Thank you for sharing your feedback. We're glad to hear you find ComplianceQuest user-friendly with a range of useful features. We've noted your feedback about user categories, and we'll keep working to enhance this aspect. It's great to know you've had positive experiences with our support team. We're here to help! ### 44. Very helpful for QMS in Medical Device Manufacturing and Distribution **Rating:** 4.5/5.0 stars **Reviewed by:** Dr.Raja K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about ComplianceQuest QMS?** Quick document upload, approval retreival etc. **What do you dislike about ComplianceQuest QMS?** Difficult to get resolution for minor errors. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Managing QMS **Official Response from Shyamli Lakshmanan:** > Thank you for your feedback. We're glad to hear that ComplianceQuest's quick document management is beneficial for your QMS needs. We understand the challenges with resolving errors and are actively working to improve this aspect. We appreciate your contribution to our community. ### 45. Excellent Quality Management Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas L B. | Senior IT Business Analyst (Salesforce), Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about ComplianceQuest QMS?** Superior customer Service and Support from everyone on the team, from the first-level support team members to the development team and right up the chain to leadership. **What do you dislike about ComplianceQuest QMS?** CQ has developed a custom package for my organization, and a limited number of CQ team members are knowledgeable about how our system functions. 1 or 2 more dedicated SMEs would drive projects, investigations and escalation for complex troubleshooting to completion much quicker. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** CQ provides my organization a complaint management solution that has a custom configuration in a separate package that allows us to manage complaints with many layers of automation. ### 46. Great Over All experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about ComplianceQuest QMS?** Easy to follow Interconnected Configurable Great features Great Support Team **What do you dislike about ComplianceQuest QMS?** Report Generation is a little complicated. You would need to assign permision to the role for an existing report **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Connecting Data from various sources **Official Response from Shyamli Lakshmanan:** > Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Your support has truly made a difference at ComplianceQuest, and we are incredibly thankful to have you as a partner. ### 47. Great all-inclusive eQMS solution **Rating:** 4.0/5.0 stars **Reviewed by:** Carl A. | Supervisor, Post Market Surveillance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2023 **What do you like best about ComplianceQuest QMS?** The pros of Compliance Quest include: -One-stop-shop for QMS management (Complaints, CAPA, NC, Doc Control, etc.) -Brings all QMS modules together for seamless integration -Allows for module customization to meet specific/unique organizational needs -Implementation helps organizations obtain QMS standardization to meet regulatory compliance. **What do you dislike about ComplianceQuest QMS?** Takes some getting used to understand process flows. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Standardizing our QMS such as Complaints, CAPA, NCs, Change Orders and Doc Control. ### 48. Ensuring product design, quality, safety, compliance, content and collaboration **Rating:** 3.5/5.0 stars **Reviewed by:** Tomi K. | Chief Technology Officer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2023 **What do you like best about ComplianceQuest QMS?** As a business, we liked ComplianceQuest's product design, quality, security, compliance, content and collaboration we especially liked how the system covered many areas of quality and regulation and improved over time. **What do you dislike about ComplianceQuest QMS?** Although we consider ComplianceQuest to be an effective and valuable system with low timely support during deployment and a slight delay for which we often needed workarounds or help. **What problems is ComplianceQuest QMS solving and how is that benefiting you?** ComplianceQuest is of great benefit to our business it has allowed us to see data from all our business units and we can use it for a wide range of applications through the platform with ComplianceQuest we can manage regulation tracking and work remotely. ### 49. Improvements needed but does the job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about ComplianceQuest QMS?** Lots of functionality available within the app. The wide range of workflows and modules make it really useful. **What do you dislike about ComplianceQuest QMS?** The UI is not use-friendly, the comkplexity of the modules can be a deterrent and slow down progress **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Has made managing our QMS a lot easier and auditable **Official Response from Shyamli Lakshmanan:** > Thank you for your review. Your feedback is appreciated and provides ComplianceQuest action plans for improvement. ### 50. A great tool with room for Enhancement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ComplianceQuest QMS?** Document management and overall quality management **What do you dislike about ComplianceQuest QMS?** UI lacks user-friendliness and hidden bugs **What problems is ComplianceQuest QMS solving and how is that benefiting you?** Quality Management **Official Response from Shyamli Lakshmanan:** > Your thoughtful review is valued and will serve as a valuable guide for ComplianceQuest's improvement initiatives. Thank you for taking the time to provide us with your feedback. - [View ComplianceQuest QMS pricing details and edition comparison](https://www.g2.com/products/compliancequest-qms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+17%3A20%3A24+-0500&secure%5Bsession_id%5D=0928d802-5b97-4966-8d7f-e8d104f4d36c&secure%5Btoken%5D=2a0d168881cb444e6fc5275e6a0b535476178ca0e73ccc62d78978871ccabe96&format=llm_user) ## ComplianceQuest QMS Integrations - [Rootstock Cloud ERP](https://www.g2.com/products/rootstock-cloud-erp/reviews) ## ComplianceQuest QMS Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Health & Safety** - Job Hazards - Ergonomics - Training **Safety** - Job Hazards - Drills - Claim Management **Nonconformance** - Conformance Records - CAPA - Change Management **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility - Data Security **Planning** - Checklists - Approvals - Scheduling - Procedures **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Environment** - Monitoring - Waste - Chemical Management **Health** - Medical Records - Ergonomics - Programs - Industrial Hygiene **Quality system** - Document Control - Collaboration - Analytics and Reports **Services** - Implementation - Training & Learning - Customer Support - Professional Services **Execution** - Sampling - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **Audit & Inspections** - Templates - Workflows - Corrective Actions **Audit and Inspections** - Templates - Workflows - Corrective Actions **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Analytics** - Monitoring - KPIs - Nonconformace **Text Summarization** - Text Generation - Text Summarization **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Training** - Content - Certifications - Best Practices **Inspection Management** - Templates - Workflows - Corrective Actions **Data Security** - Data Security **Reporting & Analytics** - Injury & Ilness - Sustainability - Near Miss - Performance **Reporting** - OSHA - Root Cause Analysis - Nonconformance **Compliance** - Standards & Regulations - Permits - Certifications **Compliance** - Standards & Regulations - Permits - Certifications **Artificial Intelligence** - Heat maps - NLP Insights - Internet of Things (IoT) - Video analysis - Predictive - Monitoring **Generative AI - Environmental Health and Safety** - Text Generation - Text Summarization **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support - Professional Services ## Top ComplianceQuest QMS Alternatives - [Octave Reliance (ETQ Reliance)](https://www.g2.com/products/octave-reliance-etq-reliance/reviews) - 4.3/5.0 (596 reviews) - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (750 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (521 reviews)