76 ComplianceQuest QMS Reviews
Overall Review Sentiment for ComplianceQuest QMS
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Out of all the systems we looked into, only ComplianceQuest was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps. CQ Support teams have been attentive and work well with us to resolve questions and improvements. Review collected by and hosted on G2.com.
CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there. Review collected by and hosted on G2.com.
Working with the Compliance Quest Team has been a wonderful experience from our initial inquiries to launch! Everyone we have worked with and continue to work with have been very knowledgeable, flexible, patient and enthusiastic. Review collected by and hosted on G2.com.
Have nothing negative to say. The CQ team is making it very easy for our teams to transition to the eQMS. Review collected by and hosted on G2.com.
I use ComplicanceQuest to obtain my required CEU for my ASQ certification. It's an easy and beneficial means to receive CEUs. Review collected by and hosted on G2.com.
I have not had any negative experiences with CQ. Review collected by and hosted on G2.com.
All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.
We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.
We had great Customer support from CQ in both aspects i.e. technical as well as administrative which made it easy to implement. Our Global team uses it on a daily basis. Review collected by and hosted on G2.com.
Cost is always a concern; but I always think you get what you pay for and CQ provide full value at the end with a great ROI. Review collected by and hosted on G2.com.
User friendly software, 1 stop shop for all modules. Review collected by and hosted on G2.com.
Searching of documents shall be improved to show only current document links Review collected by and hosted on G2.com.
As a customer, I would like to recommend the CQ package is the best fit for ISO quality management purpose. Especially built the the following module in such a wonderful user friendly method like Audit management, CAPA, Non Conformance, Document Management, Change Management & Inspections. Easy to track and close all our process gaps with stakeholders in a seamless manner. Also establishing a systematic process that enables to efficiently approve & qualify by assessing process compliance and risks. Review collected by and hosted on G2.com.
Help text not placed as part of the module level for carry out the steps and bit confusion to the new users for understanding the end to end workflow. Review collected by and hosted on G2.com.
The CQ quality system is a full suite of products used for tracking all quality objects. We use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ.
Our users are able to easily train in CQ and managers can see their employee's metrics for training easily.
The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks.
Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC.
We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.
The system would have been easier to implement if we had stayed closer to out of the box software. But the fact you can make the system your own, is a huge selling point. Being on the Salesforce platform allows you to take advantage of the innate database structure and application features, allowing you to always scale and improve your quality system and integrate to other systems to provide the data needed and reduce redundancy for all departments.
The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. Overall a great quality system that we are happy we chose. Review collected by and hosted on G2.com.
As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.
Both customer support and the development team were slow a year ago, but I have seen them come up to speed and respond quickly to requests as the company grows. Review collected by and hosted on G2.com.
It is very organized and oood to use when I know how to. Review collected by and hosted on G2.com.
Some of the modules, like change order and CAPA have too many approvals. Review collected by and hosted on G2.com.
