The CQ quality system is a full suite of products used for tracking all quality objects. We use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ.
Our users are able to easily train in CQ and managers can see their employee's metrics for training easily.
The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks.
Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC.
We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.
The system would have been easier to implement if we had stayed closer to out of the box software. But the fact you can make the system your own, is a huge selling point. Being on the Salesforce platform allows you to take advantage of the innate database structure and application features, allowing you to always scale and improve your quality system and integrate to other systems to provide the data needed and reduce redundancy for all departments.
The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. Overall a great quality system that we are happy we chose. Review collected by and hosted on G2.com.
As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.
Both customer support and the development team were slow a year ago, but I have seen them come up to speed and respond quickly to requests as the company grows. Review collected by and hosted on G2.com.
75 out of 76 Total Reviews for ComplianceQuest QMS
Overall Review Sentiment for ComplianceQuest QMS
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CQ covers all the regulatory requirements that our organization follows. All aspects of our QMS, however, I have found that validation of the implementation is not representative of the actual production environment. At least in our particular case. Hopefully, this will get resolved in future installs. Review collected by and hosted on G2.com.
Noticeable latency with processing speeds when performing actions. Certain modules will suggest "Next Best Actions" that are not really the next best action. A more intuitive process flow would be suggested. he production environment does not always mirror the sandbox environment when used for training whitch cause confusion for team members. Also many strange errors pop up that require a help desk ticket. Resolution of help desk tickets can take long as well. Review collected by and hosted on G2.com.
CQ is great, all of our information is in one place, everything is very detailed and easy to find. Customer Support was great with training. we didn't have a whole lot of issues. Review collected by and hosted on G2.com.
initally finding everything can be difficult, just trying to figure out the functions and where things live. Review collected by and hosted on G2.com.
It covers pretty much any safety topic you could think of Review collected by and hosted on G2.com.
While being on Salesforce makes it customizable their update process makes it somewhat challenging to implement the changes needed. Review collected by and hosted on G2.com.
Compliance Quest has helped us streamline our training, has helped our Safety Manager and our Enviromental Manager be productive and stay on top of all of our EHS needs. It has also helped us with our document control and our containment needs. Review collected by and hosted on G2.com.
Only complaint that I have is the guidelines can be a little confusing and lack some important information. Review collected by and hosted on G2.com.
21 CFR Part 11 compliant signatures are necessary in the organization. Review collected by and hosted on G2.com.
Audit trails could have more useful information. Implementation took 100% longer than predicted due to turnover of CQ team. Review collected by and hosted on G2.com.
I like the ability to add and edit CAPAs and the ease of the system when integrating crucial information. When implementing, all the steps help not only me as the user but also give ease to the customers wanting these CAPAs to be processed correctly and fast with a breeze. I do CAPAs frequently, and the use of it helps with supporting customers to not only my customers, but other customers, the ability to make sure that customer support is give correctly is crucial in my work environment. Review collected by and hosted on G2.com.
I dislike how if a photo isn't added when submitting the CAPA, the only way to add those photos is separate via files. Review collected by and hosted on G2.com.
COmpliance Quest and the team that supports it is really helping our company to move from a manual, paper based system into a digitized space. The ease of working with the team and the user friendliness of the software is incredible. As a Quality professional who has worked with many other platfomrs, I can say that this platform builds in user friendly cues to failsafe the process. Most of the time, being implentation phase of an electronic system is a nightmare however the CQ team has really gone above and beyond to make this transition easier. Review collected by and hosted on G2.com.
Currently I am not finding any area which could be classified as a dislike for COmpliance Quest. Review collected by and hosted on G2.com.
ComplianceQuest is ready, out of box, to meet your company's eQMS needs. Review collected by and hosted on G2.com.
There are no negative comments for ComplianceQuest at this time. They have proven to be a trusted partner. Review collected by and hosted on G2.com.
ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution. It's user friendly and easy to manage. Review collected by and hosted on G2.com.
ComplianceQuest works with a Development Team in another country/time zone and therefore the time to implement is increased when configuration changes are requested. Review collected by and hosted on G2.com.
ComplianceQuest truly is a one stop shop for all of your QMS needs, from EDMS to CAPA! Their staff is extremely helpful, very attentive, knowledgeable and they are quick to respond to anything that comes up. Their out-of-the box platform is solid, but I love that it was customizable to meet our specific business requirements. Review collected by and hosted on G2.com.
I think the MR module could be more robust. Review collected by and hosted on G2.com.
