CloudTalk Reviews & Product Details

What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact.

I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back. Review collected by and hosted on G2.com.

Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate. Review collected by and hosted on G2.com.

What I like most about CloudTalk is its user-friendly interface and reliable call quality. It’s easy to navigate, even for new team members, and the analytics features are very helpful for tracking performance and monitoring productivity. I also appreciate how smoothly it integrates with other tools we use, which makes our daily workflow more efficient and organized. Review collected by and hosted on G2.com.

There are times when communication with customer support can be a bit challenging, especially when addressing more specific or technical concerns. Occasionally, there can also be minor delays or system lags during peak hours. However, the support team is generally patient and approachable, and they do their best to assist. Review collected by and hosted on G2.com.

What I like most about CloudTalk is how easy it is to get up and running while still having all the features you actually need. The setup was quick, the interface feels intuitive, and the integrations with our CRM make it simple to keep everything in one place. I’ve also found the call routing and automation really helpful for handling volume without adding extra admin work, and the analytics give clear insights into performance. Overall, it feels like a reliable, well-designed platform that just makes day-to-day calling smoother and more efficient. Review collected by and hosted on G2.com.

To be honest, I can’t complain—my experience with Cloudtalk has been great. Review collected by and hosted on G2.com.

CloudTalk is one of the best VIOP phone services I have used both professionally and personally. The cost is very affordable for a start-up company. The chatbot handles many of my support questions very efficiently, but when it can't, a real agent has always been able to provide what I need. We use this system solely for our customer outreach and scheduling both the phone and text message features. I love Cloudtalk and would recommend it to any business. Review collected by and hosted on G2.com.

The initial set-up was a bit cumbersome. I think the instructional aids need to be written more clearly, but the chatbot and live support were able to help me navigate things when I got stuck. Review collected by and hosted on G2.com.

CloudTalk is intuitive and easy to use, and the interface makes day-to-day operations very efficient. Attractive features like the power dialer caught our attention - and have significantly improved our team’s productivity by reducing manual work and allowing us to reach more contacts in less time.

The analytics and reporting dashboards are especially useful, as they give us clear visibility into pickup rates, agent performance, and overall activity, which helps us identify areas for improvement and optimize our outreach strategy.

Since switching to CloudTalk, we’ve seen a significant increase in our pickup rates, as well as a smoother and more reliable calling workflow. The call tagging and note features make it easy to track conversations and maintain context across the team, which has improved collaboration and follow-ups.

One unexpected benefit has been how easy it is to monitor performance and make quick adjustments using the real-time analytics. This has made it much easier to iterate on our calling approach and continuously improve results. Review collected by and hosted on G2.com.

One limitation we’ve encountered is the inability to mute incoming calls while an agent is already on an active call. Currently, when a second call comes in, agents are forced to reject it rather than mute or temporarily silence the notification. This can disrupt their workflow and creates additional manual work, as they need to remember to call the contact back afterward instead of handling it seamlessly within the platform.

This has an impact on efficiency, particularly for high-volume teams, as it increases the risk of missed connections and adds friction to the calling process. It would be extremely helpful to have the option to mute incoming calls or automatically place them in a temporary holding state while the agent finishes their current conversation.

Adding features such as incoming call muting, smarter call waiting management, or the ability to automatically queue or defer incoming calls for busy agents would significantly improve the user experience and help teams manage multiple conversations more efficiently. Review collected by and hosted on G2.com.

I really like CloudTalk's single dashboard for tracking calls, making it much more convenient for our sales and support teams. We can easily see who's making calls and get detailed hourly and weekly reporting. This has simplified and streamlined our data gathering. The AI sentiment analysis is another standout feature, helping us understand the outcome of calls and suggesting follow-up actions. The AI summary notes are a huge time-saver, automatically generating notes during calls so we don't need to manually type them out. I also like how CloudTalk seamlessly integrates with HubSpot, automatically reflecting calls and notes without needing manual input. Lastly, setting up CloudTalk was straightforward, and the support team was very helpful, making the whole process smooth. Review collected by and hosted on G2.com.

So when there's an inbound call, let's say if a specific client is having a conversation with someone from our sales team, and I need to transfer this call, I wasn't able to first talk with the team member before transferring. Earlier, there wasn't any option where I could first talk with the team member and then transfer the call, but now it has been fixed. Review collected by and hosted on G2.com.

CloudTalk establishes a modern and cloud supported calling system, which is simple to run and no telecom needs

The app contains versatile call management features, like call queues, recording, voice mail and others

CloudTalk has powerful relationship with programs like CRM, marketing apps, helpdesk among others

The app has magnificent support for international calls, where it allows users to get local numbers and reach global customers

Calls can be remotely received by the agents and this simplifies engagement Review collected by and hosted on G2.com.

CloudTalk lacks a competitive price, where every feature comes with an additional price

Internet connectivity is a major determinant of the call quality, which is something that affects communication Review collected by and hosted on G2.com.

What I value most is how simple and intuitive the setup is. The call flows, number assignment, and user management are very well handled. Additionally, since it's such an easy-to-understand platform, explaining it to collaborators is quick and uncomplicated, which saves me a lot of time on a daily basis. Review collected by and hosted on G2.com.

It's not something that affects me directly, but the collaborators do mention it quite frequently. When changing the status from "Idle" to "Online," the app sometimes gets stuck loading and needs to be restarted to work. It's not serious, but there is room for improvement there. Review collected by and hosted on G2.com.

The best thing i liked in Cloud Talk is their support, I am not explaining in depth, i have one issue on my dashboard so I use the Cloud Talk Support Chat | #372781 - ND / Dashboard Zoom issue and they just solve it very quickly. Review collected by and hosted on G2.com.

Not a complaint, but a suggestion, whenever I click the phone button, I use the browser to make calls. However, I have to select the browser option every time. If possible, could you integrate a feature that allows direct calling through the browser and not asking for app? Review collected by and hosted on G2.com.

The ease of linking it with HubSpot. Data synchronization is instantaneous and workflows become much more agile. It is key to having all the information centralized effortlessly. Review collected by and hosted on G2.com.

I have noticed some instability when changing availability statuses. Sometimes there is a lag that prevents agents from marking themselves as available, which means the team is ready to work but the system does not assign them calls. It is an intermittent issue but it significantly affects our productivity metrics. Review collected by and hosted on G2.com.