CloudTalk Reviews & Product Details

The depth of CRM integrations is often the main argument for CloudTalk for me. It's not just a simple connection, but a truly deep integration into tools like HubSpot, Pipedrive, Salesforce, or Zendesk (lol).

This is particularly helpful because calls are automatically logged and the corresponding "card" of the customer from the CRM pops up immediately during an incoming call (CTI). This saves teams a lot of time that would otherwise be spent on manual data entry and follow-up. Review collected by and hosted on G2.com.

The mobile app (iOS & Android)

This is by far the most common point of criticism. While the desktop app is considered very stable, the mobile version often causes problems.

Users report delays (lags), missed calls where it doesn't ring, or that the app "sleeps" in the background.

Consequence: For teams that are frequently on the go (e.g., in field service), this can quickly become frustrating. Review collected by and hosted on G2.com.

I like the easy dialer function in CloudTalk as it makes it super easy for our setters to reach the right prospect and saves a lot of time compared to manually typing each number. I also appreciate call recording, which makes it easier for us to update and adjust our scripts to better suit our target audience. The call quality is excellent, with crisp sound, ensuring no problem hearing each other. Additionally, the customer support is really fast and always tries to help in the best way they can. The setup was very easy, requiring minimal effort, and all our new team members get set up in less than an hour. Review collected by and hosted on G2.com.

I don't like that the dialer function is not available for the CloudTalk Go app. It's not possible to use the campaigns in the phone app. Review collected by and hosted on G2.com.

I especially like the ease of use of the platform, the quality of the calls, and how intuitive it is for managing communications. Additionally, the integration with other tools and the support make daily work more efficient and organized. Review collected by and hosted on G2.com.

In general, the experience is good, although at times certain advanced functions could be more intuitive and the platform could optimize small performance details, but nothing that significantly affects daily use. Review collected by and hosted on G2.com.

CloudTalk is a very reliable and user-friendly cloud phone system, which is particularly well-suited for support and sales teams. The setup is straightforward and the interface is clear, allowing you to work with it quickly. Particularly positive are the many integrations (e.g., with CRM systems) as well as features like call routing, recordings, and analytics. The call quality is also stable and professional. Overall, a strong solution for companies that want to organize their telephone communication efficiently and modernly. Review collected by and hosted on G2.com.

That it is often delayed and not all callbacks are always connected Review collected by and hosted on G2.com.

I like the click-to-call feature as it helps our agents place calls directly from their CRM with just a single click which reduces manual dialing and also increases productivity.

It has great reporting and analytics capabilities which helps us understand performances, call volumes and customer engagements in real-time for better decision making.

The interface is also very easy to navigate. Review collected by and hosted on G2.com.

This tool is cloud based hence the call quality is determined by the quality of internet which does not favor our remote representatives. Review collected by and hosted on G2.com.

CloudTalk has made it incredibly easy to manage and track all my sales and customer calls in one place. I love how seamlessly it integrates with CRMs like HubSpot and Apollo I can log calls, notes, and follow-ups automatically without switching tabs. The call quality is reliable, and features like call recording and analytics make it easy to review performance and improve conversations. It’s definitely helped boost productivity in my daily outreach. Review collected by and hosted on G2.com.

Sometimes, the desktop app can lag a bit when handling multiple outbound calls at once or syncing with other tools in real time. I’d also love to see more customization options for reporting dashboards. But overall, these are minor issues compared to the efficiency it brings to our workflow. Review collected by and hosted on G2.com.

I've been using CloudTalk for a couple of months and I've had a good experience. The best thing is the interface; it is intuitive and user-friendly, it's not very hard to use it and get accustomed to it. The other thing I find useful is the settings; I find it easy to customize and change the setup in order to get the best out of this tool. Lastly, I've never had big or complex technical issues with it, so I think it has been a good experience overall. Review collected by and hosted on G2.com.

There is something that I really don't like and it's pretty much a headache for me. Sometimes, when I call certain numbers, I don't get a dial tone. It's irritating. I understand this might be caused by the actual line that I'm calling, but the fact that there is no feature or alternative that lets you hear something when there's no actual dial tone makes it very hard to manage the call. I really wish there was a way to manage this situation other than waiting in silence watching the time on the screen go by. Review collected by and hosted on G2.com.

There are many qualities I could mention here! I believe the UX/UI team really worked tirelessly to create a product that is visually very intuitive, like a cell phone screen on a computer. There's no difficulty in making calls at all!

Furthermore, I can use the platform to make international calls without any issues. The difference is that I can also receive calls, which is incredible!

The call history is saved, which is great because I always need to review my calls to improve contact with leads and clients. And I can also build a contact list, and that is awesome since I manage a complex client portfolio! Review collected by and hosted on G2.com.

I haven't really had any problems using the platform yet. Review collected by and hosted on G2.com.

Modern platform with cross-platform clients for all major platforms - Mac, Windows, Linux, iOS and Android. Works like a charm, very stable, fast and develops very active. They are very attentive to their customers, had several calls with product managers with a chance to provide my feedback on using their product.

During usage of CloudTalk never had any troubles, e.g. tool works as expected. Setup was easy. I use it on macOS and Android, all is synced (contacts, calls, etc.) and works fine on both platforms. Calls are very clear, no delays, stable connection both on Wi-Fi and mobile internet.

Also, platform actively develop modern features, e.g. AI agents that help a lot with processing routine operations and requests. Easy to integrate with other solutions due to well documented API. Review collected by and hosted on G2.com.

You have to pay for using it :))) Just kidding, pricing is very affordable! Review collected by and hosted on G2.com.

What we value most is that it integrates easily with the CRM we were already using. That saved us a lot of time and avoided having to constantly switch platforms. Review collected by and hosted on G2.com.

The mobile application could improve quite a bit. It works, but compared to the desktop version, it feels somewhat limited and less smooth. Review collected by and hosted on G2.com.