CloudTalk Reviews & Product Details

The UI is very work-friendly, and the tag feature helps a lot with keeping track of issues across teams. The integration with Hubspot is also really helpful, making it easier to trace calls and revisit conversations. Overall, it’s useful for all departments to stay on top of things, and it helps customer service manage day-to-day work. Review collected by and hosted on G2.com.

Every incoming call interrupts and overrides whatever other window I’m using. This creates unnecessary delays and distractions when I’m typing emails and trying to focus on other work. Review collected by and hosted on G2.com.

I love the possibility to be able to set up majority of the settings ourselves without the need of a support/tech person to assist, whether that is setting up the IVR or the voice recording. Review collected by and hosted on G2.com.

I cannot really say what I dislike about CloudTalk to be honest, nothing comes to my mind which is probably a great thing! Review collected by and hosted on G2.com.

I really like the quality of the service delivered by CloudTalk. The calls are very good and the call audio is excellent. I think the quality of the service is what I like the most. Review collected by and hosted on G2.com.

I think they could have a line of mobile numbers, not just fixed numbers, because this makes a big difference especially here in Portugal. We have to make calls, and when we call and the user sees that it is a local call, fixed in the case with a fixed number, they have more difficulty answering than when we call directly from a phone. Review collected by and hosted on G2.com.

CloudTalk is intuitive and quick to deploy compared to traditional call center systems. The interface is clean, agents can get onboarded fast, and the dashboard provides clear visibility into call activity and performance. Call routing, IVR, and analytics are easy to configure without heavy technical support. The integrations (especially CRM integrations) work reliably and reduce manual data entry. For outbound workflows, the dialer and call tracking features are particularly helpful. Overall, it strikes a good balance between functionality and usability. Review collected by and hosted on G2.com.

While the feature set is strong, some advanced reporting options could be more flexible and customizable. At times, deeper analytics require workarounds rather than native configuration. Filtering the reports is really cumbersome. Review collected by and hosted on G2.com.

Honestly, how easy it is to use. The interface is super clean, and I love that I don't have to manually log everything since it syncs perfectly with our CRM Review collected by and hosted on G2.com.

I wish the search tool was a bit faster. Sometimes, when filtering calls to audit my team, it takes a little longer than expected to load the results Review collected by and hosted on G2.com.

CloudTalk is very easy to get started with and intuitive for day-to-day use. The interface is clean, and it does not take long for new team members to feel comfortable using it. Call quality has generally been stable, and the reporting and call tracking features give us useful insights into team performance and activity levels.

I also appreciate the flexibility with VoIP providers and how simple it is to manage numbers and users. Overall, it helps keep our communication setup professional without being overly complex. Review collected by and hosted on G2.com.

While the platform is strong overall, there are occasional minor glitches or delays in the interface. Some advanced reporting options could be more customizable, especially if you want very specific data views.

It would also be great to see continued improvements in integrations and automation features to make workflows even smoother. Review collected by and hosted on G2.com.

I really like how easy it is to use and how quickly you can set up everything. The interface is intuitive, and it helps me manage calls and track performance efficiently. Customer support is also very responsive and helpful. Review collected by and hosted on G2.com.

At times, the call quality can decrease depending on the strength of the internet connection, and there are a few integrations that could use some improvement. Additionally, I would appreciate having more customization options available in the dashboard. Review collected by and hosted on G2.com.

User-Friendly Interface

Easy to set up and navigate—great for both tech-savvy and non-technical users.

Excellent Call Quality

Stable, clear VoIP calls with minimal drops or lags, even during peak hours.

Seamlessly integrates with CRMs like HubSpot —saving tons of time and syncing data automatically.

Smart routing, IVR trees, and call queues ensure callers reach the right person quickly.

porting was incredibly easy and simple

highly recommend the call branding software Hiya. Review collected by and hosted on G2.com.

some of their reporting capabilities are lacking in logic like being able to specify the same time fram each day without covering the whole day for example 4-5 pm cst m-f but not before 3 pm or after 5 pm.

teams cti integration is not the best but has good features for what its worth

support is hit or miss sometimes they can help othertimes its just copy paste of their faq which if im askign for help i've already gone through. Review collected by and hosted on G2.com.

I love the great communication and support from CloutTalk team. They send useful information, ask how the experience is and follow-up quickly on problems and questions. Quite rare to see that.

The app is easy to use and quickly to understand. Also, offers a wide range of functions, i.e. AI summary, recording, number switching, analytics of calls and accounts and more. Review collected by and hosted on G2.com.

I can't say that I found something awful about CloudTalk. Sometimes the app has a bug, where after a call you have a screen and can't do anything. Then I need to go back and can call again. Review collected by and hosted on G2.com.

The fact that you can tag the calls after it is finished Review collected by and hosted on G2.com.

Nothing in particular, at first I was not liking the fact that you tagging the calls is mandatory. But later I got used to it and actually created custom ones. Review collected by and hosted on G2.com.