CloudTalk Reviews & Product Details

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/

Product Website

Seller

CloudTalk

Discussions

CloudTalk Community

Languages Supported

German, English, Italian, Dutch, Portuguese, Spanish

Overview by

Michal Kouril

Pricing

Pricing provided by CloudTalk.

Lite

$19.00

1 User Per Year

View More Pricing Information

CloudTalk Media

CloudTalk

Click to Call feature

CloudTalk Dialpad

CloudTalk Analytics

CloudTalk Contacts

Official Downloads

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Samuel H.

CEO

Small-Business (50 or fewer emp.)

3/1/2026

"Love the Live Call Stats Visibility"

4/5

What do you like best about CloudTalk?

The ability to see live call stats - e.g. can see how many calls we have ongoing at that moment in time, and which of our operators is busy etc. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Not enough granularity in reporting - e.g. I would like nice visualisations showing missed calls/answered calls etc over time. These should be highly customisable. Review collected by and hosted on G2.com.

Ketery S.

Student Customer Succes

Mid-Market (51-1000 emp.)

10/27/2025

"User-Friendly Interface and Global Numbers"

5/5

What do you like best about CloudTalk?

The interface is really easy to use and being able to use different numbers from different countries really help the communication to flow better with customers around the world. The options to test my devices is also great so I can make sure my mic is working along with my headphones. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes the call looks like it has been picked up, but it went to the mailvoice. Would be nice if the system could recognize that. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Communication with customers for diverse locations. In our previous tool, making internacional calls was really hard and sometimes a weird number would show up for the customers. That never happened with Cloudtalk. I can call customers from Europe, America and other places daily with no pain. Is really awesome. Review collected by and hosted on G2.com.

Greg B.

VP Sales

Small-Business (50 or fewer emp.)

3/27/2026

"Intuitive, Simple, and Great for Fast Outbound Calls"

5/5

What do you like best about CloudTalk?

It intuitive, simple to use and allows you to make fast outbound calls Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

There isnt anything major that I dislike but it would be nice to get more mobiles for more territories Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/18/2026

"Handy iPhone App, Convenient Routing, and a Smooth Admin Interface"

4/5

What do you like best about CloudTalk?

iPhone app is handy, the routing is handy, the ability to skip queues if no agent available option. The admin interface is convenient. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

No option to mark agents as unavailable, SMS seems to only be able to send to existing contacts only. Better logs to show exactly miss calls and which agent may have let it ring out. Basically more features for admins Review collected by and hosted on G2.com.

Daniel T.

Sales supervisor

Mid-Market (51-1000 emp.)

10/27/2025

"Useful, but limited in views and editing permissions"

5/5

What do you like best about CloudTalk?

Allows high-quality calls in more than 160 countries: more international reach without complications

Automation of repetitive tasks, allowing the team to focus on high-value conversations

Integration with CRM and BI, which facilitates data for making decisions based on real information Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Limited in views or editing permissions Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk is a tool that provides real value: it improves team productivity, reduces downtime, and generates metrics that allow you to optimize margin and effectiveness. With a focus on profitability, productivity, and data, CloudTalk fits because it provides precisely these three: operational improvement (fewer errors, less time wasted), metrics to optimize margin and performance, and global support to grow without infrastructure being a bottleneck. Review collected by and hosted on G2.com.

Igor J.

Sales support consultant

Small-Business (50 or fewer emp.)

2/18/2026

"Easy to Use—One-Click Internal Calls Make Team Communication Effortless"

4.5/5

What do you like best about CloudTalk?

It is easy to use, the ability to make internal calls by one click is so much useful in a company to discuss some things Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The analytics are not that good as other parts of cloudtalk Review collected by and hosted on G2.com.

Felipe D.

SDR

Small-Business (50 or fewer emp.)

3/24/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Intuitive Experience with High-Quality Features"

5/5

What do you like best about CloudTalk?

I really like how intuitive it is, and the quality of the features is great. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

It would be nice if you could see more information when receiving incoming calls, without having to add the contact first. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/18/2026

"Reliable Cloudtalk Integration with Easy Call Playback"

5/5

What do you like best about CloudTalk?

There is never any problems with the service being down, its integrated into our crm system and you can listen to your calls afterwards if you forgot to write notes about what was said. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Nothing that I can think of. I feel very happy with Cloudtalk. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk is solving our challenges with managing customer calls efficiently across teams and locations. It gives us a centralized system for call handling, recording, analytics, and integrations, which improves response times, transparency, and overall customer service quality. As a result, our team works more efficiently and we have better insight into performance and communication. Review collected by and hosted on G2.com.

Tainaa Cristina R.

Sales Consultant

Mid-Market (51-1000 emp.)

11/19/2025

"Exceptional Support and Effortless CRM Integration"

5/5

What do you like best about CloudTalk?

We have lots of support from the platform, and we're able to refine the settings and tags as we need it. Also, the system communicates very well with CRM platforms and has an intuitive user interface, which makes it very easy to use even for those who never had contact to this kind of platfom. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes it disconnects from the internet and it doesnt give any notifications on it. Review collected by and hosted on G2.com.

Luna R.

Advanced senior SDR

Mid-Market (51-1000 emp.)

11/3/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Streamlined Communication and Effortless Integration for Global Teams"

5/5

What do you like best about CloudTalk?

CloudTalk has an intuitive interface that makes managing calls and customer interactions very straightforward. I especially appreciate how easily it integrates with CRM tools like HubSpot and Salesforce, which helps streamline workflows and improve customer communication. The call quality is reliable, and the analytics dashboard provides valuable insights into team performance. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The most helpful aspect is how CloudTalk centralizes all communication in one place. The ability to record calls, track metrics, and automate call routing saves a lot of time and ensures that no customer inquiry is missed. The international calling options and virtual numbers are also big advantages for global teams. Overall, it’s a great tool for scaling customer support and sales operations efficiently. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk helps solve the challenges of managing customer calls efficiently across remote and distributed teams. Before using it, tracking call performance and maintaining consistent communication was difficult. With CloudTalk, all calls, recordings, and analytics are centralized, making it much easier to monitor agent activity and improve response times. The automated call routing and CRM integrations eliminate manual work and reduce errors, which saves time and helps deliver a better customer experience. Overall, it has improved team productivity, accountability, and the quality of our customer interactions. Review collected by and hosted on G2.com.