CloudTalk Reviews & Product Details

The platform is very intuitive and easy to set up. The call quality is consistently clear, and the integration with other tools makes it simple to manage communications from one place. Review collected by and hosted on G2.com.

The new dashboard has room for improvement. Actions like creating users or updating passwords sometimes don't work as expected, and the history tends to freeze occasionally, requiring a page reload. These issues didn't exist in the previous version. Review collected by and hosted on G2.com.

The best thing i liked in Cloud Talk is their support, I am not explaining in depth, i have one issue on my dashboard so I use the Cloud Talk Support Chat | #372781 - ND / Dashboard Zoom issue and they just solve it very quickly. Review collected by and hosted on G2.com.

Not a complaint, but a suggestion, whenever I click the phone button, I use the browser to make calls. However, I have to select the browser option every time. If possible, could you integrate a feature that allows direct calling through the browser and not asking for app? Review collected by and hosted on G2.com.

The ease of linking it with HubSpot. Data synchronization is instantaneous and workflows become much more agile. It is key to having all the information centralized effortlessly. Review collected by and hosted on G2.com.

I have noticed some instability when changing availability statuses. Sometimes there is a lag that prevents agents from marking themselves as available, which means the team is ready to work but the system does not assign them calls. It is an intermittent issue but it significantly affects our productivity metrics. Review collected by and hosted on G2.com.

The automatic call flows saved us a lot of manual work. We can set schedules, redirects, and messages without relying on anyone technical to do it. Review collected by and hosted on G2.com.

At first, setting up some automated workflows may seem overwhelming if you're not familiar with this type of platform. But the truth is that once you start exploring it, you realize how easy and intuitive it is, and in no time you have everything working without the need for technical knowledge. Review collected by and hosted on G2.com.

As an auditor, what I value most is the quality and accessibility of the recordings. I can review any call in seconds, filter by agent, date, or duration, and do my auditing work much more efficiently. Review collected by and hosted on G2.com.

Predefined reports are useful but somewhat limited for detailed audit work. I would like to be able to customize the reports more and export them in different formats according to the needs of each evaluation. Review collected by and hosted on G2.com.

CloudTalk offers very solid voice quality and an impressive range of features for modern call management. The integration with our CRM is seamless and helps the team stay organized. We appreciate the reliability of the connection and the variety of tools available for handling high call volumes. Review collected by and hosted on G2.com.

The user interface is not always intuitive, which makes the onboarding process for new employees more time-consuming than it should be. Navigation can feel cluttered at times. Furthermore, the pricing is quite high compared to other solutions on the market, so the price-performance ratio could definitely be better. Review collected by and hosted on G2.com.

CloudTalk stands out for its ease of use and pricing flexibility. As a small team with very specific outbound needs, we didn’t want to overpay for enterprise features we wouldn’t use. Compared to other tools we evaluated, CloudTalk offered a package that was actually aligned with our size, call volume, and budget without unnecessary complexity.

I had previously used CloudTalk about two years ago in another team, and at the time there were a few usability gaps that created friction. This time around, it’s clear the product has matured. The issues that were frustrating before seem to have been addressed, and the platform feels more stable and polished overall.

For a lean team running structured outbound, it strikes a good balance between functionality, flexibility, and cost control. Review collected by and hosted on G2.com.

I found that support was response times felt slower than expected when I ran into integration issues. To be fair, the root cause wasn’t Cloudtalk itself but the CRM integration, so I resolved them myself in the end.

Another limitation is international coverage. Some countries can’t be called, and while there’s likely a predefined list, it's a bit tiresome to understand the logic why. It’s also impractical to upgrade or pay extra just to place a one-off call to a specific country. Clearer documentation and more flexible pricing for occasional international calls would improve the overall experience. Review collected by and hosted on G2.com.

What I like best about CloudTalk is how easy it makes managing business calls in one place. The interface is simple and intuitive, so it doesn’t take long to get used to, and everything from call history to recordings and analyticsis organized and accessible. I especially appreciate the CRM integrations and automatic call logging because they save time and eliminate manual work.

It also makes collaboration smoother since the whole team can track conversations and stay aligned. Overall, it helps improve productivity while maintaining a professional and reliable communication system. Review collected by and hosted on G2.com.

Sometimes it takes a while for the calls to come through Review collected by and hosted on G2.com.

CloudTalk makes it very easy to manage a remote sales team. We can monitor all agents' activity in real time and track key KPIs such as call volume, answer rate, and duration. The platform is intuitive and our team adopted it quickly. It works great for outbound cold calling campaigns and gives us full visibility over team performance from a single dashboard. Review collected by and hosted on G2.com.

The initial setup and configuration required some time and technical effort. Occasional call quality issues can occur depending on the internet connection. Also, some advanced reporting features could be more flexible and easier to customize. The pricing can be a bit high for smaller teams. Review collected by and hosted on G2.com.

I appreciate how reliable the call quality is and how smoothly it integrates with other tools in our workflow. And the language quality is quite high. It's easy to manage, although it still requires some technical effort. Review collected by and hosted on G2.com.

No latest LLM versions. Impossible to feed URLs as a data source for a knowledge base. It's crucial for our dynamic environment, with a website serving as one of the primary data sources. Review collected by and hosted on G2.com.