CloudTalk Reviews & Product Details - Page 3

Usar CloudTalk ha sido bastante positivo para mí. Es una herramienta súper práctica si tienes que gestionar muchas llamadas o necesitas estar disponible en todo momento. Review collected by and hosted on G2.com.

Debería tener la posibilidad de integrar un historial de gestión de los clientes con detalle para dejar cualquier observación Review collected by and hosted on G2.com.

The user friendly interface is the best thing about cloudtlak, smooth interface quick access buttons that are very useful and the sms template is great tool as well. Review collected by and hosted on G2.com.

The one thing I dislike about cloudtalk would be that you cant search the country by number only by name. Review collected by and hosted on G2.com.

Easy to use, with the browser extension you can dial numbers directly from the CRM. It is easy to call from both landline and mobile, with no errors in the numbers as you simply copy them. Review collected by and hosted on G2.com.

The only thing that bothers me is that if a person wants to receive calls via computer and wants to forward calls from mobile there, then when someone calls me it says the call will be forwarded, but that's probably not completely CloudTalk's fault. Review collected by and hosted on G2.com.

Easy to use, can use on web browser and mobile application. The flexibility and connectivity it offers is good. It offers an amazing sync with ZOHO CRM which keeps us on the tab! have been using it since a year now and have loved everything till yet! Review collected by and hosted on G2.com.

Nothing much to dislike about. Its an amazing application. It has everything a person needs to expand their reach around the world! Review collected by and hosted on G2.com.

The CloudTalk has been the most preferred in our organization to connect with global delegates, has multiple features with various extension. I strongly prefer to all my connections to utilize this dialer to maximize the company's growth Review collected by and hosted on G2.com.

Nothing as such, I have been using this for long time and quite satisfied in all parameters Review collected by and hosted on G2.com.

New: Support are very responsive, and it's easy to get hold of your dedicated customer success manager to help resolve any other issues. If you raise an issue, there are open channels with various people across the business e.g. chief technical officer, project managers, and developers, who actively seek feedback which gives me confidence things will be improved.

The ability to build workflow automations in the dashboard is invaluable and makes CloudTalk a lot more powerful out of the box than other VoIP software.

Old: Konstantin Vasilopoulos, Ján Pustay and Patrik Repka have been immensely helpful in establishing in switching to CloudTalk as a superior VoIP solution to Aircall.

Konstantin drew up a package, with pricing and contract that was perfect for our business. Jan and Patrik helped me with workflow automations using the API, where our CRM has no native integration with any other software.

All involved were swiftly responsive, concise in communication, and always happy to jump on a call if I had further questions.

The software itself is great, but the customer service gives me reassurance that I can continue to build on what we've setup over the past couple of weeks. Review collected by and hosted on G2.com.

New: Admin tools are spread across 3 different places. There is the old dashboard, the new dashboard, and an AI dashboard. Knowing where to go to find the right data for call stats is a nightmare before you go through the inevitable trial and error. Different data is available in each dashboard, which makes it really confusing and a poor user experience. The new dashboard is littered with errors, and in some ways harder to use than the new one. The AI dashboard has been poorly thought out for the most part, with many oversights, and a lot of the data is wrong. This has been fed back to CloudTalk and in fairness, some improvements have been made but it has a long way to go. There is a "real time" section that is meant to show live calls, calls in queue etc, however it times out after a certain amount of time and needs to be manually refreshed, so its purpose is defeated.

Transferred calls have problems triggering automations, are absent from any AI benefits, and the call stats do not properly allocate to the correct agent making management of staff performance harder.

Old: Some UX features could be improved to the desktop app, however, a commitment has been made to do so, where they will be including me in this process. Review collected by and hosted on G2.com.

Makes my work life easier. Easy to call customers and keep track of calls. I was surprised how easy it was to get started with and downloading. I use CloudTalk every day. Review collected by and hosted on G2.com.

Rare crash, but you get that no matter what program you use. Review collected by and hosted on G2.com.

I find it stable and the UI is very intutive. I use on the mac air and works well. Review collected by and hosted on G2.com.

I had some issues with cloudtalk, not because of the app directly, but because I use cloudtalk on my mac air and as previously about 30 years a windows user and had to get used to the OSX controls and commands. Review collected by and hosted on G2.com.

The best part about Clouttalk is its AI enabled analytics and the software experience is very smooth, taking about the the efficiency it has Maintained it's track really well! Review collected by and hosted on G2.com.

The only thing I dislike is sometimes the connection but it was really not a concern it happened rarely once or twice initially but after the new updates no such issues Review collected by and hosted on G2.com.

The best thing about cloud talk is that it has a seamless conversation experience that also in slow internet. Which keeps the conversation in a good flow.

It really helped to create a bond with the clients. Review collected by and hosted on G2.com.

Until now nothing of such sort so far so good. Review collected by and hosted on G2.com.