CloudTalk Features

Based on 196 CloudTalk reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 110 CloudTalk reviews. Enables users to place video calls over the internet.

Based on 128 CloudTalk reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Enables users to share screens over the internet. 102 reviewers of CloudTalk have provided feedback on this feature.

Based on 117 CloudTalk reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 131 CloudTalk reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 130 CloudTalk reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 123 CloudTalk reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

Based on 176 CloudTalk reviews and verified by the G2 Product R&D team. Offers users a unique number that can be dialed from anywhere.

Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. This feature was mentioned in 128 CloudTalk reviews.

Based on 143 CloudTalk reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

Based on 153 CloudTalk reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Based on 329 CloudTalk reviews. Records calls for future reference.

Based on 266 CloudTalk reviews. Generates an area code local to where the user is calling to increase likelihood of pick-up.

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise. 291 reviewers of CloudTalk have provided feedback on this feature.

Based on 311 CloudTalk reviews. Gathers contacts from integrated tools, allowing users to call with one click.

Retains a log of extraneous contact information such as timezone and contact engagement. This feature was mentioned in 287 CloudTalk reviews.

As reported in 264 CloudTalk reviews. Finds and opens saved contact information for reference at the time of a new call.

Allows users to denote which contacts they believe are prospective customers. This feature was mentioned in 276 CloudTalk reviews.

Allows users to take notes during or after the call for future reference. 289 reviewers of CloudTalk have provided feedback on this feature.

Based on 281 CloudTalk reviews. Delivers users a daily summary of activity.

Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 260 CloudTalk reviews.

Sends automated emails to increase engagement with prospective clients. This feature was mentioned in 225 CloudTalk reviews.

Based on 229 CloudTalk reviews. Organizes contacts based on probability of success.

Based on 182 CloudTalk reviews and verified by the G2 Product R&D team. Presents information about the individual being called before the call begins.

Based on 174 CloudTalk reviews and verified by the G2 Product R&D team. Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Based on 165 CloudTalk reviews and verified by the G2 Product R&D team. Ensures that the caller experience is seamless across their entire call.

Based on 158 CloudTalk reviews and verified by the G2 Product R&D team. Allows a supervisor to listen to a call and train in real time.

Based on 164 CloudTalk reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Based on 188 CloudTalk reviews and verified by the G2 Product R&D team. Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Based on 156 CloudTalk reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine.

Based on 150 CloudTalk reviews and verified by the G2 Product R&D team. Presents a prerecorded audio message when the call is answered.

Based on 152 CloudTalk reviews and verified by the G2 Product R&D team. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

Based on 154 CloudTalk reviews and verified by the G2 Product R&D team. Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry.

Based on 159 CloudTalk reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Provides tools for evaluating customer interactions 68 reviewers of CloudTalk have provided feedback on this feature.

Offers features for maintaining fair and consistent scoring This feature was mentioned in 65 CloudTalk reviews.

Generates quality and performance reports This feature was mentioned in 69 CloudTalk reviews.

Tools for providing personalized feedback and coaching sessions 66 reviewers of CloudTalk have provided feedback on this feature.

Based on 75 CloudTalk reviews. Provides a centralized dashboard for agents to view their scores and feedback

Based on 65 CloudTalk reviews. Tools for educating and training agents

Based on 66 CloudTalk reviews. Integrates with other customer service or CRM software

Helps ensure customer privacy and data protection This feature was mentioned in 70 CloudTalk reviews.

Based on 432 CloudTalk reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Provides an interface for one or more social media channels. This feature was mentioned in 314 CloudTalk reviews.

Includes or integrates with live chat initiaited from the company's web site. This feature was mentioned in 301 CloudTalk reviews.

Based on 330 CloudTalk reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Allows CSRs to receive and answer customer emails. This feature was mentioned in 298 CloudTalk reviews.

Based on 378 CloudTalk reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 378 CloudTalk reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Based on 375 CloudTalk reviews and verified by the G2 Product R&D team. Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 322 CloudTalk reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 333 CloudTalk reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 333 CloudTalk reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 349 CloudTalk reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Based on 342 CloudTalk reviews and verified by the G2 Product R&D team. Maintains and shares information across channels and agents as the case progresses.

Based on 398 CloudTalk reviews and verified by the G2 Product R&D team. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Based on 404 CloudTalk reviews and verified by the G2 Product R&D team. Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Based on 430 CloudTalk reviews and verified by the G2 Product R&D team. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Based on 385 CloudTalk reviews and verified by the G2 Product R&D team. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 332 CloudTalk reviews and verified by the G2 Product R&D team. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.

Allows supervisors/managers to record and review telephone conversations of agents. 186 reviewers of CloudTalk have provided feedback on this feature.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. 190 reviewers of CloudTalk have provided feedback on this feature.

Based on 91 CloudTalk reviews and verified by the G2 Product R&D team. Offers complete visibility into agent availability to efficiently create and manage schedules.

Based on 86 CloudTalk reviews and verified by the G2 Product R&D team. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Based on 76 CloudTalk reviews and verified by the G2 Product R&D team. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.

Based on 82 CloudTalk reviews and verified by the G2 Product R&D team. Allows agents to set their own preferences, request time off, and trade shifts.

As reported in 87 CloudTalk reviews. Allows users to access the software using mobile devices.

Allow managers/supervisors to monitor calls for quality assurance purposes. This feature was mentioned in 180 CloudTalk reviews.

Based on 180 CloudTalk reviews. Allows managers/supervisors to evaluate the performance of agents.

Based on 96 CloudTalk reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks

Based on 94 CloudTalk reviews and verified by the G2 Product R&D team. Monitors call volume and quality to evaluate agent performance.

Based on 99 CloudTalk reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.

Based on 89 CloudTalk reviews and verified by the G2 Product R&D team. Forecasts scheduling needs based on historical data.

Based on 82 CloudTalk reviews and verified by the G2 Product R&D team. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

Based on 161 CloudTalk reviews. Allows inflow of requests through various digital channels such as email, social media, etc.

As reported in 177 CloudTalk reviews. Allows users to access the software using mobile devices.

As reported in 176 CloudTalk reviews. Provides queue management in case of increase in case/call inflow.

Allows distribution of incoming calls to agents. This feature was mentioned in 185 CloudTalk reviews.

Based on 185 CloudTalk reviews. Allows users to request a call back.

As reported in 171 CloudTalk reviews. Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system.

As reported in 176 CloudTalk reviews. Allows automatic distribution of incoming calls to the agents.

Based on 24 CloudTalk reviews. Condenses long documents or text into a brief summary.

As reported in 17 CloudTalk reviews. Condenses long documents or text into a brief summary.

As reported in 19 CloudTalk reviews. Supports incoming calls, call forwarding, transferring and conferencing.

Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. 19 reviewers of CloudTalk have provided feedback on this feature.

Scales to add additional phone capacity in order to accommodate growth in an organization. 19 reviewers of CloudTalk have provided feedback on this feature.

Integrates with business tools such as CRMs, APIs, browsers, business music and more. This feature was mentioned in 18 CloudTalk reviews.

Based on 19 CloudTalk reviews. Able to connect with employee's mobile devices for further ease of access.

Based on 18 CloudTalk reviews. Accessible from any location with wifi connection via cloud infrastructure.

As reported in 18 CloudTalk reviews. Ensures security of voice communications with encryption for calls.

Provides call analytics based on data such as call volumes, durations, and other metrics. 19 reviewers of CloudTalk have provided feedback on this feature.

Based on 19 CloudTalk reviews. Provides virtual technical support for business communication services for improving phone performance.

Based on 18 CloudTalk reviews. Offers an automated attendant to field calls when employees are unavailable.

Contains PBX & VoIP softphone that can be used within the VoIP business system.

Manages incoming calls with features such as call forwarding, transferring, and routing.

Supports real-time network monitoring via dashboards and alerts to identify and resolve issues.

Enables integrations with communication and CRM platforms.

Provides compatibility with both hosted and virtual PBX solutions.

Supports SIP trunking services for local and long-distance calls.