Our use case is quite straightforward, consolidating several existing external numbers into a single number using an IVR system to redirect calls depending on what option the caller selects. After looking at other platforms (all with their limitations), we came across CloudTalk and it is working really well for us so far.
It was easy to create the number and set up necessary steps with the drag-and-drop editor. Support and onboarding has also been good throughout, with various calls to establish our requirements and arrange a suitable package. No issues with call quality, and the dashboard provides useful information too, e.g. call recordings, duration, etc.
Overall, all positive so far and would definitely recommend CloudTalk. Review collected by and hosted on G2.com.
We have only been using CloudTalk for a couple of months, but haven't come across anything that we particularly dislike so far. Review collected by and hosted on G2.com.
Video Reviews
Great software for great price
1,238 out of 1,239 Total Reviews for CloudTalk
Overall Review Sentiment for CloudTalk
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I don't think there's any other way to go when using a service like this due to how easy cloud talk is to use, how easy it is to install and integrate into my daily work life, and the fact that i use it everyday with absolutely 0 hassle opening it, setting it up or dealing with any issues at all, speaks volumes about it. the few times i've created my own difficulties, at no fault of the app, the customer service has been patient and very receptive of any questions ive had. Review collected by and hosted on G2.com.
there's a text feature, it's more of my own fault but i wish there could potentially be notifications for this, as i find it easy to miss our on incoming texts. Review collected by and hosted on G2.com.
cloud talk is very easy to use and the implementation part is THUMBS UP. I have been using cloud talk now for a while and the experience is pretty good. I am able to connect with my prospects without any hindrances who resides abroad. I can able to make calls frequently and can able to connect with them and it's like making calls through our normal cell phone.
the experience is very good and would recommend to people who deals foreign clients to use this app for making calls. I am getting proper support from my team if I face any situations and I am back on track. thank you cloud talk for making my calls an easier one to connect!!! Review collected by and hosted on G2.com.
when the call gets end, the over view can be given on the "reasons" as to why the call got ended/disrupted. Review collected by and hosted on G2.com.
CloudTalk makes handling customer calls ridiculously easy. The interface is clean and simple, so even if you’re not super tech-savvy, you’ll get the hang of it quickly. One of its biggest perks is how well it integrates with CRMs like HubSpot, Salesforce, and Zendesk, meaning all your customer info stays in one place. Review collected by and hosted on G2.com.
Nothing’s perfect, and CloudTalk has its downsides. The mobile app could use some work—some users report frequent call drops and glitches. Another thing to consider is the limited omnichannel support—CloudTalk is great for calls, but if you need a solution that seamlessly handles emails, chats, and social media too, you might find it lacking. Review collected by and hosted on G2.com.
The ease of use is pretty good. it offers support for various mobile and web platforms which makes it using quite easy. customer service is exceptional even tho they dont have any toll-free or customer support call lines however agents on chat pretty much resolve all the issues on time. getting it intergrated is also pretty easy since it has a native support for many CRMs. Calling rates are quite competetive as well. Overall we use it for our 2 different companies in India and we never had any major challenges with cloudtalk from the last 2 years. Review collected by and hosted on G2.com.
The only downside with cloudtalk is if you're from india you'll have a hard time with billing as RBI guidelines has problems with credit cards being used. i really hope cloudtalk finds out a way to resolve this billing issue. Review collected by and hosted on G2.com.
I work for marketing team and I do believe cultural rapport with the customers/prospects is a pivotal aspect when it comes to handling clients abroad. Cloud talk has helped me achieve this aspect with their international call plan facility. I am currently using it frequently for APAC countries.
Apart from this , I would also like to highlight few features of it - recording, calling review and reports. It helps me focus more on the conversation than worrying about the notes taking session.
I am able to see the good results. Hope it continues! Review collected by and hosted on G2.com.
In few cases, I noticed that the call history, reviews and recording were not updated on the hubspot. Additionally, in my company cloud talk doesn't work on wifi, so we generally use our mobile hotspot. Review collected by and hosted on G2.com.
CloudTalk is easy to use, with a clear interface and high call quality, even for international calls. Implementation was smooth, and integrations work well with our CRM. Customer support is fast and helpful, and features like call recording and analytics help optimize workflows. Review collected by and hosted on G2.com.
Occasionally, calls drop or have delays, especially during peak hours. The mobile app could be more functional, and some integrations require manual workarounds. Review collected by and hosted on G2.com.
Above all – simplicity! Integrations with popular CRMs, such as HubSpot or Salesforce, make everything work smoothly, and you have customer data at your fingertips. Friendly and simple interface, the ability to check statistics on an ongoing basis and listen to recorded conversations. Review collected by and hosted on G2.com.
Well, unfortunately, not everything is golden… The mobile app can crash at the least expected moment, which can be frustrating. In addition, if you want access to all the bells and whistles, you have to choose a more expensive plan – and this can hurt smaller companies financially. Review collected by and hosted on G2.com.
noticeable increase in our response rate—it's gone up by 40%! That’s made a big difference in our outreach efforts and overall communication with clients. Review collected by and hosted on G2.com.
CloudTalk is that calls can Sometimes drop, and I think the AI transcription could be even better in accuracy. With a few improvements in those areas, it would be an even more fantastic tool! Review collected by and hosted on G2.com.
Easy to use with basic functions. I also love the more difficult funckions and the fact that customer support (especially Lucia and Daniela, but also others) quickly and clearly help me understand the more difficult and complex mechanisms. The integration via API key with our inhousing application also allowed for a couple of automations ex. SMS reminders. Review collected by and hosted on G2.com.
The application certainly needs a few improvements, lacking basic functions such as visible missed callback attempts in missed inches. But it's also hard to set intelligent callbacks from the missed tab, when, for example, I actively use 3 phone numbers. In the analytics itself it also sometimes shows errors and e.g. I can't open call steps in a separate tab using the middle button only I am forced in the same tab and then when I return it returns me to the very beginning. Review collected by and hosted on G2.com.
CloudTalk has been brilliant for use at work. It has streamlined our communication and enhanced customer service with the efficiency and professionalism. Review collected by and hosted on G2.com.
The ringtone is not the best sound to hear all the time, other options would be good Review collected by and hosted on G2.com.
