The UI feels modern, and they run frequent sprints based on their request board. They integrate with many of the apps we already use, which has made it easy to fit into our workflow. Overall, it’s a solid product, and our team has adopted it well. Their support team is top notch, and they’re also making strides with the AI component of the app. Review collected by and hosted on G2.com.

The Chrome web extension is really poor and needs work. Sometimes unexplained bugs arise, especially on desktop and mitigation takes a while, given their massive roadmap. I also would like to see the chat functionality improve and separation between notifications for chats vs task notifications. Review collected by and hosted on G2.com.

I believe that because it is very comprehensive, and you can use a good part of the tools in basic plans, being able to scale the subscription as needed. Review collected by and hosted on G2.com.

Since it is a complex tool, some updates take time to arrive. For example, the table tool has always been problematic; you couldn't search within tables created in text documents or even convert them efficiently.

Another issue is the AI, which, besides having a high cost, doesn't necessarily solve your problems, but this is a general market trend. Unfortunately, companies bet on AI as something magical, but the cost of training them is very high for something that is not yours for life. Review collected by and hosted on G2.com.

What I like most about ClickUp is that the platform keeps improving its UI and overall user experience almost every month. The interface feels modern and is generally easy to navigate, although it can occasionally be a bit hard to locate certain features after they’ve been moved or reorganized.

ClickUp has also been very reliable for me and is consistently available whenever I need it. The pricing is competitive, and I feel it offers solid value for the set of features that are included.

Customer service is another major strength. My interactions with the support and onboarding teams have been very positive, and they’ve been helpful any time I’ve needed assistance.

I haven’t used the integrations or AI features yet, so I can’t comment on those areas at this point. Review collected by and hosted on G2.com.

What I dislike most is that, because ClickUp updates and improves the UI frequently, it can sometimes be difficult to find features after they have been moved or reorganized. Although I appreciate the continuous improvements, the changes can disrupt established workflows.

For example, I upload images frequently. Previously, I could access the image upload option with one click, but now it requires two clicks. It may seem like a small change, but when you use the feature regularly, the additional step becomes noticeable and makes the workflow less efficient. Review collected by and hosted on G2.com.

I like the flexibility, I can use it for any business, department, personal no matter the industry. It is so flexible yet not overwhelming with options like others. Review collected by and hosted on G2.com.

I am not a fan of the cluttered view, a more basic view I would enjoy more specially after I am done setting up all I need, having access to all the settings and what not takes away from my operation. Review collected by and hosted on G2.com.

What I like most about ClickUp is how it brings tasks, documentation, communication, and project tracking together in one place. Its flexibility to customize workflows and views makes it easier for different teams to stay organized, collaborate smoothly, and keep clear visibility into project progress without having to constantly switch between multiple tools. Review collected by and hosted on G2.com.

One downside of ClickUp is that its extensive feature set can make the interface feel overwhelming at first. It can take a while to configure workflows and get team members trained and comfortable using it effectively, and occasional performance slowdowns may disrupt productivity. That said, once everything is properly set up, the benefits generally outweigh these drawbacks. Review collected by and hosted on G2.com.

We have been using ClickUp for several years, and one of its main strengths is its ease of use. The interface is intuitive, and after spending just a few minutes with the platform, it becomes easy to understand and adapt its features to the team’s workflow.

Regarding integrations, we know that ClickUp offers many possibilities. Currently, we mainly use the GitLab integration, which allows us to link code changes directly to tasks and makes it easier to track development activities.

Performance is also very good most of the time. On a few occasions, the dashboard became slow, but the issue seemed to be related to the browser. After clearing the cookies and logging in again, ClickUp returned to normal.

As for pricing, we would not consider ClickUp inexpensive, but it is not excessively expensive either. The investment is worthwhile because it helps organize the team’s workflow, improves project visibility, and allows everyone to work within the same platform.

We have not made significant use of ClickUp’s support or AI features yet. So far, we have preferred to keep a simpler workflow focused on organizing projects, tasks, and team activities. Review collected by and hosted on G2.com.

What I like least about ClickUp is that some features require upgrading the plan for every member of the team. This discourages us from exploring new tools because, when we find an interesting feature, we may need to upgrade all user licenses just to test it or use it with only part of the team.

It would be helpful to have more flexibility to purchase certain features separately or enable them only for specific users. Review collected by and hosted on G2.com.

We have benefitted greatly from the flexibility CU allows - sprints can be customised to different needs for different products / teams / workflows with statuses that make sense.

The lists feature also allows lots of flexibility for non-sprint workflows.

This allows us to use it across the business for developers and non-developers and for a wide variety of different types of work.

Generally speaking it is really fast and performant which makes it convenient and easy to use.

We also benefit from the integrations being able to use the CU MCP for AI integrations with Claude for example.

I also really like the Inbox feature and how it helps me to manage notifications and keep on top of different areas of work. Notifications can be a nightmare but CU's inbox feature allows one to manage this quite well. Review collected by and hosted on G2.com.

I find navigating between different spaces / sprints etc a little bit inefficient at times. I'm sure there are better ways to do this using favourites and/or hotkeys etc - I just find that with a large number of spaces / lists / sprints to switch between that I spend a lot of time expanding and collapsing lists on the LHS sidebar when I should probably be switching between them some other way to avoid the inefficiency of scanning and clicking so much each time I want to switch contexts. Maybe different methods of navigation can be pushed more aggressively in onboarding / tutorials cos I've been using CU for a long time and haven't learnt a better way to handle navigation yet - I feel like I'm probably missing some shortcuts. Review collected by and hosted on G2.com.

The platform can be adapted to almost any workflow and allows you to create dedicated dashboards for each team member. Its automation features streamline processes, making them easier to track, manage, and report on. Review collected by and hosted on G2.com.

Setting up automations could be more user-friendly. Duplicating and slightly modifying automations across multiple spaces is currently cumbersome. Review collected by and hosted on G2.com.

What stands out most for me are ClickUp's AI features — specifically Agents and Brain. The newly launched Super Agents feel like genuine AI teammates rather than just another automation tool: you can @mention them in tasks and comments, assign them to handle recurring work, and they operate with full visibility into what's happening across the workspace, so nothing gets done in a black box. It's saved my team real time on repetitive workflows like status updates and task triage that used to eat up hours every week.

Brain (now Brain²) is the other feature I keep coming back to. Because it has direct context on our tasks, docs, and conversations, it doesn't give generic answers; it actually understands what's going on in our workspace, so I can ask something like "what's overdue on Project X" and get a real, useful answer instead of having to dig through boards myself. The fact that it also lets us switch between different AI models depending on the task, without juggling separate subscriptions, is a nice bonus.

Together, Agents and Brain make ClickUp feel less like a static project management tool and more like an active collaborator that keeps things moving even when we're not looking. Review collected by and hosted on G2.com.

My main frustration is with tables inside ClickUp Docs. The formatting options are pretty limited compared to what I'd expect; there's not much flexibility around things like cell styling, borders, column sizing, or conditional formatting. When I'm trying to present information cleanly in a doc, I often end up fighting the table editor instead of just being able to format it the way I want. It would be great to see more robust table customisation added, closer to what you'd get in a tool like Notion or even Google Docs/Sheets. Review collected by and hosted on G2.com.

What do I like best about ClickUp? Everything.

No, seriously.

I've been using ClickUp for several years now, and the way I can continuously work it into my workflow is amazing.

ClickUp is my task manager, of course. But pretty much all of my AI workflows involve ClickUp at some stage - my dispatcher picks tasks up from my lists to run each morning. As something goes through a pipeline, notes are added to the task. If something goes sideways (which, of course, something will), I have the information needed to fix things.

If I had to cut my stack down to four tools, it would be ClickUp, Google Workspace, Slack, and Claude... and with ClickUp, I know I could cut that list down more. However, ClickUp updates flow through to Slack and email. Claude has it doing things I did not know were possible.

The performance has been top-notch, support has been amazing, and the pricing, well, I'm on the free level, but with a small team (me and Claude!), I could upgrade and get access to Brain2.... Review collected by and hosted on G2.com.

My biggest frustration with ClickUp, back when I was in a larger organization, was that I couldn’t enable AI for only certain seats. I wanted to limit it to specific users rather than having to give it to everyone. Review collected by and hosted on G2.com.