How easy it is for users to submit requests and for us to take action on them quickly Review collected by and hosted on G2.com.

There isn't anything specific I would maybe say the initial setup Review collected by and hosted on G2.com.

the ease of looking at the process, at any given point of time Review collected by and hosted on G2.com.

there is no dashboard to analyze everything for the team Review collected by and hosted on G2.com.

Easy integration with Slack. It's not needed to be a software develop to integrate it Review collected by and hosted on G2.com.

I would like more documentation and more option within the Clearfeed panel. Review collected by and hosted on G2.com.

The team is super helpful, and the product is constantly evolving and being improved. Review collected by and hosted on G2.com.

No negative remarks, so far. We haven't experienced any major issues. Review collected by and hosted on G2.com.

The support is outstanding. I always get fast responses and if we need a new feature they listen to us. The AI responses works great and has made our Slack support much better. Review collected by and hosted on G2.com.

Nothing really. Maybe it could be a better gui in the admin interface. Review collected by and hosted on G2.com.

I can assist merchants in one place instead of scouting through the long list of channels Review collected by and hosted on G2.com.

User interface looks like a kids’ app….. Review collected by and hosted on G2.com.

Clearfeed has been extremely helpful in managing our support tickets on Slack, significantly enhancing the customer experience for our larger clients. We use it every day and truly appreciate the ease of integration as well as the excellent customer support provided by the Clearfeed team. Review collected by and hosted on G2.com.

While the user experience may improve and the learning curve may become easier, there is nothing to dislike about the product as it stands today. I am confident it will only get better from here.ill only get better from here. Review collected by and hosted on G2.com.

Clearfeed has created a lot of visiblity for communication done by customers over Slack and makes sure that nothing fall through cracks. Overall, thisresulted in a better customer expeirence. The product has continuouly evolved in the last couple of years and the Clearfeed team provided great support throughout helping us adopt it well. Review collected by and hosted on G2.com.

Cant think of any downside, the product is well thought. Would love to see CF agent getting added to private channels on its own. But I believe thats limitation on the Slack side. Review collected by and hosted on G2.com.

ClearFeed has revolutionized our customer support operations. By seamlessly integrating with Slack, it has streamlined our ticket management process, improved response times, and boosted overall team efficiency. We love how it automatically converts Slack threads into tickets, ensuring nothing falls through the cracks. The ability to track SLAs, prioritize issues, and collaborate effectively within Slack has significantly enhanced our customer satisfaction. Additionally, ClearFeed's robust analytics provide valuable insights to optimize our workflow. It's ability to reference documentation and auto-suggest solutions is game changing. Review collected by and hosted on G2.com.

The types of users that can be on clearfeed tenant is limited to admin and regular user. More granularity would be appreciated. Review collected by and hosted on G2.com.

I love how easy it was to setup, the help centre is extensive! We just wanted a decent tool for internal tickets. We have a small helpdesk and just needed something easy and simple to create, respond, and track metrics.

The support team are great also, i've sent a couple of messages of issues/support needed and theyre always so quick to respond and troubleshoot/update me.

You can make the tool as simple as you like, or use the more advanced features and bulk out your setup, I feel like it really does fit everybody. Review collected by and hosted on G2.com.

The cap of GPT powered answers. Im worried we'd go over the limit so havent enabled this as of yet.

Halp had something similar, you could load answers into the tool itself, and when certain words or phases were asked it would send the answer you have outlined and offer if this hepled the user. This didnt have a cap either, so you could really bulk out some of your automated responses to common questions.

GPT is all the rage now so I get it, but Halp had a good non GPT, non capped version, overall the tool was cheaper for the same offering as Clearfeed. Review collected by and hosted on G2.com.