ClearFeed Reviews & Product Details

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

Seller

ClearFeed

Discussions

ClearFeed Community

Languages Supported

English

Overview by

Joydeep Sen Sarma

Pricing

Pricing provided by ClearFeed.

Free Tier

$0.00

1 ClearFeed Unit Per Month

Professional

Starting at $80.00

2 ClearFeed Unit Per Month

View More Pricing Information

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ClearFeed Integrations

(5)

Integration information sourced from real user reviews.

ClearFeed Media

Shadow channel helps agents to work on conversations across multiple channels from a single channel. Agents can assign ownership and manage the status of all customer requests within Slack and resolve requests faster by looping in the right stakeholders within minutes - privately!

Broadcast messages across multiple channels from one place. Keep your customers updates on latest release notes and maintenance upgrades.

Measure request load, response times, closure rates and CSAT - all with one powerful reporting dashboard.

Group customers by different priorities, and filter requests by customer, assignee, SLA status, linked tickets and status.

ClearFeed Demo - ClearFeed Native Ticketing

Create tickets and give IDs to customers to review progress on status.

ClearFeed Demo - External Ticketing and Issue Management Integrations

Handover to existing ticketing and issue management systems. ClearFeed integrates with Zendesk, Freshdesk, Salesforce, Hubspot, JIRA, Github and many more ticketing and issue management systems.

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Verified User in Hospitality

Mid-Market (51-1000 emp.)

3/27/2025

"Simple solution to a complex problem!"

4.5/5

What do you like best about ClearFeed?

The ease of use, and the reliability. Customer service has been great in helping us get everything set up. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

There were a few limitations in the build out of our slack messages in how we wanted them to look vs. our previous connection tool, but were not large enough to cause any major issues. Review collected by and hosted on G2.com.

What problems is ClearFeed solving and how is that benefiting you?

Clearfeed has helped us in solving the issue of having a remote guest facing team primarily in Zendesk and an on site/in-field team having to utilize multiple tools to communicate and execute on guest requests. By using this tool we were able to eliminate 2x other toolsets, keeping our remote team in zendesk and our in-field team in slack. This has greatly increased response time, accuracy and tracking leading to happier guests, and happier team members. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/4/2025

"Adds overhead/notification bloat in Slack"

1.5/5

What do you like best about ClearFeed?

It's nice that it aggregates all customer asks into a separate channel, though this can be easily achieved just monitoring the channels themselves Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

Doesn't recognize actual customer asks well

Creates a confusing second copy of all slack threads

Makes slack more confusing to use Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/18/2025

"Great tool for my team"

3.5/5

What do you like best about ClearFeed?

Clearfeed allow users to quickly send us feeback. I like that we can answer issues directly in our Slack. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

The triage channel in Slack is convenient to answer one issue, but it's sometime hard to keep track of all of the current issues. Review collected by and hosted on G2.com.

Pierre G.

Customer Support Manager

Computer Software

Small-Business (50 or fewer emp.)

1/29/2025

"Great Tool with Great Support"

5/5

What do you like best about ClearFeed?

It's easy to setup. You essentially set it and forget it.

Their support is also great! Everytime I send a message to them in our dedicated Slack channel, I get a response fairly quickly. They also recently offered to get on a call with me to help create a workaround for an issue I was having. They work in the IST timezone so it's great that they were able to accommodate my MST timezone to setup that call. It was genuinely 10pm for them, and 9am for me. Yet I still got the support I needed, thanks Lalit and the rest of the ClearFeed team! Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

I know they're working on it, but would love to see more trigger/condition functionality in their automations. Review collected by and hosted on G2.com.

What problems is ClearFeed solving and how is that benefiting you?

It solves a problem we've been having for a very long time. Our Customer Support team used to need to monitor multiple support channels, Slack being one of them. With ClearFeed our other teams who are more active in Slack (Merchant Success) can now create Intercom tickets for our support team, making it so our support team only needs to look in one place and we can offer quicker responses to our customers. Review collected by and hosted on G2.com.

Murat D.

Systems Administrator and IT Manager

Mid-Market (51-1000 emp.)

11/12/2024

"Great Halp Replacement"

5/5

What do you like best about ClearFeed?

When I found out Atlassian had aquired Halp I knew that was the end of an amazing Slack driven IT Support Desk. But since then I have discovered ClearFeed and it has been a perfect replacement, and with the added AI and Knowledge Base, it performs incredibly well. It was so easy to set up and get it working, and integrating with Slack was an absolute breeze. Honestly I could have had ClearFeed set up and ready for production use in a single day.

Their customer support is also amazing, you get added to a slack channel and if there are any issues you can just reach out. They have been so accomodating and friendly, always sorting out any issues. ClearFeed is now our main ticketing solution and we use it exclusively and frequently. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

I wouldn't say its a dislike, but ClearFeed is still new and a lot of exciting features are already on the roadmap. We cant wait to see it grow! Review collected by and hosted on G2.com.

Response from Ankit Jain of ClearFeed

edit

Thanks for a detailed feedback Murat.

Mark H.

Head of Customer Success

Small-Business (50 or fewer emp.)

2/19/2025

"A great combination of easy-to-use and effective"

5/5

What do you like best about ClearFeed?

Their support staff was very communicative and helpful and even listened to our product requests and put it on their roadmap. The UI is very easy to use and the knowledge base is very built out as well. It was easy to set up and integrate into our tech stack and our whole team was able to execute their functions much easier day-to-day. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

They are still building out some of the features and it could be a bit more robust on the reporting side. Review collected by and hosted on G2.com.

Antonin G.

data analyst

Small-Business (50 or fewer emp.)

3/28/2025

"The streamline collaboration tool"

5/5

What do you like best about ClearFeed?

I've never been confronted to such an easy tool to implement. Usage of many features easily integrated for my use cases which makes it used a lot.

Customer support is very close to your issues Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

I wouldn't have any on my mind for now ! Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/5/2025

"Very helpful product!"

4/5

What do you like best about ClearFeed?

I love that ClearFeed keeps track of the requests out customers make. Relatively simple and clean to use and keeps things from falling through the cracks. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

The organization of message threads within requests is sometimes confusing to me. Review collected by and hosted on G2.com.