ClearFeed Reviews & Product Details

ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click.

Seller

ClearFeed

Discussions

ClearFeed Community

Languages Supported

English

Overview by

Joydeep Sen Sarma

Pricing

Pricing provided by ClearFeed.

Free Tier

$0.00

1 ClearFeed Unit Per Month

Professional

Starting at $80.00

2 ClearFeed Unit Per Month

View More Pricing Information

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ClearFeed Integrations

(5)

Integration information sourced from real user reviews.

ClearFeed Media

Shadow channel helps agents to work on conversations across multiple channels from a single channel. Agents can assign ownership and manage the status of all customer requests within Slack and resolve requests faster by looping in the right stakeholders within minutes - privately!

Broadcast messages across multiple channels from one place. Keep your customers updates on latest release notes and maintenance upgrades.

Measure request load, response times, closure rates and CSAT - all with one powerful reporting dashboard.

Group customers by different priorities, and filter requests by customer, assignee, SLA status, linked tickets and status.

ClearFeed Demo - ClearFeed Native Ticketing

Create tickets and give IDs to customers to review progress on status.

ClearFeed Demo - External Ticketing and Issue Management Integrations

Handover to existing ticketing and issue management systems. ClearFeed integrates with Zendesk, Freshdesk, Salesforce, Hubspot, JIRA, Github and many more ticketing and issue management systems.

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Dan L.

Associate Athletics Director, Facilities and Capital Planning

Mid-Market (51-1000 emp.)

3/27/2025

"Workflow Efficiency Improvement"

4.5/5

What do you like best about ClearFeed?

ClearFeed integrates seamlessly with our main communication application, Slack. This allows us to take real time messages and turn them into a work order with the click of one button. We then handle every touch of the request, from building manager, maintenance manager and technician through this one system. It's seamless and allows everyone visibility and transparency with where we are. It has really streamlined our process. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

We are challenged with our inability to edit a ClearFeed request once it is entered. Whether there is a typo or no photo attached, it seems like our only option to edit it is to delete it completely and start again. Not a huge issue but it's an extra step if we aren't perfectly descriptive with our initial request. Review collected by and hosted on G2.com.

What problems is ClearFeed solving and how is that benefiting you?

ClearFeed streamlines our work order system for our maintenance division. It benefits us by giving visibility to everyone involved in the work order as to where we are in real time. It also has organized our tickets and allows our maintenance manager to comment, assign and close out tickets much more quickly. Review collected by and hosted on G2.com.

Storm H.

IT Infrastructure Manager

Mid-Market (51-1000 emp.)

8/4/2025

"ClearFeed has made my job easier"

4/5

What do you like best about ClearFeed?

It has never gone down or needed support technically. It is easy to work and set-up/ Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

Nothing really. It does what I want it to. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/17/2026

"Easy to Use, Quick to Implement, and Great Customer Support"

4.5/5

What do you like best about ClearFeed?

Ease of Use

Ease of Implementation

Customer Support

Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

The responses are sometimes quick, but they don’t always show deep thinking or strong reasoning. Review collected by and hosted on G2.com.

Marlon E.

LDR

Mid-Market (51-1000 emp.)

8/25/2025

"Efficient."

4.5/5

What do you like best about ClearFeed?

Seamless Slack integration with instant AI support and good for metrics Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

Limited workflow customisation and automation options Review collected by and hosted on G2.com.

Verified User in Warehousing

Small-Business (50 or fewer emp.)

8/4/2025

"NEW, EFFECTIVE - WORTH THE SHOT!"

4.5/5

What do you like best about ClearFeed?

It eliminates the need to switch platforms by letting my team manage and respond to support queries directly within Slack, while still maintaining proper ticketing discipline in the background. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

It would be great to have more intuitive controls or templates for common use cases. Review collected by and hosted on G2.com.

What problems is ClearFeed solving and how is that benefiting you?

ClearFeed solves the problem of support and request tracking getting lost in Slack threads. Before, it was hard to manage requests across teams—things slipped through the cracks, and there was no visibility or ownership. Now, with ClearFeed, we can convert Slack messages into structured tickets, track them through to resolution, and maintain accountability. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/15/2024

"ClearFeed Review"

4/5

What do you like best about ClearFeed?

ClearFeed stands out for its ability to seamlessly integrate communication platforms like Slack, Microsoft Teams, and Zendesk with various customer support and ticketing systems. Its AI-powered features enhance collaboration, streamline workflows, and provide actionable insights, making customer support more efficient and responsive. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

Learning Curve can be made more easier.. Review collected by and hosted on G2.com.

Tom N.

Jr Production Engineer

Computer Software

Mid-Market (51-1000 emp.)

8/5/2025

"The Startup to Save your Slack"

4/5

What do you like best about ClearFeed?

Clear feed allows for visibility across the board from your customer interactions. Customize the channel you wish to use as a "working" channel and the source of truth for all requests, with automation and AI on top for getting requests triaged, escalated and resolved in the customers environment. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

More of a Microsoft Teams limitation, unable to listen to chats and it has to be on your endpoint not the customer's. Review collected by and hosted on G2.com.

Anwesh S.

MarkOps- Lead development representative

Mid-Market (51-1000 emp.)

8/22/2025

"The data and dashboards are accurate"

4.5/5

What do you like best about ClearFeed?

The tickets can be re-opened and can be backtracked.

We can add gsheets to the tickets. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

Sometimes it glitches when assigning tickets Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/30/2025

"Great for Slack-Zendesk Integration"

4.5/5

What do you like best about ClearFeed?

Really helpful to connect Slack and Zendesk support- customers or colleagues can raise tickets from slack conversations and manage the ticket inc responses directly on the thread, saving everyone switching platforms. The implementation was straightforward forward and we don't generally have any issues.

Overall, it's a solid tool that improves our workflow and we'd recommend it! Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

Not much to complain about but could improve on the level of customisation available e.g. the slack bot name "Clearfeed" isn't ideal in a customer channel Review collected by and hosted on G2.com.

Sarah D.

Revenue Operations Manager

Small-Business (50 or fewer emp.)

3/27/2025

"Great Tool Backed by a Responsive Team"

4/5

What do you like best about ClearFeed?

Clearfeed has been a solid addition to our team’s workflow. It’s really helped us streamline internal processes and stay on top of requests more efficiently. What I appreciate most is their support team—they’re responsive, open to feedback, and genuinely committed to improving the product. You can tell they care about building something that works for their users. They’ve been great about adapting and evolving based on our needs, which makes a big difference. Review collected by and hosted on G2.com.

What do you dislike about ClearFeed?

It's taken some time to iron out the best workflow and best practices for our team. Review collected by and hosted on G2.com.