# ClearFeed Reviews **Vendor:** ClearFeed **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 159 ## About ClearFeed ClearFeed is the next-gen Support Platform on Slack powered by AI Agents. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-facing and internal teams like IT, Ops, - can assign issues to each other, respond within SLAs, and dive into detailed service-level metrics. ClearFeed also allows the ability to convert customer & employee conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools like Freshdesk, SalesForce, Zendesk, Hubspot and more. Teams can also broadcast announcements to multiple Slack channels with a single click. ## ClearFeed Pros & Cons **What users like:** - Users commend the **outstanding customer support** of ClearFeed, appreciating fast responses and feature feedback integration. (23 reviews) - Users appreciate the **ease of use** of ClearFeed, finding it efficient and handy for tracking requests effortlessly. (22 reviews) - Users value the **s seamless integration** with Slack, enhancing support ticket management and team efficiency. (19 reviews) - Users value the **communication efficiency** of ClearFeed, enhancing support management directly within Slack for seamless workflow. (13 reviews) - Users value the **easy integrations** with Slack, enhancing workflow and efficiency in managing support requests. (11 reviews) - Helpful (11 reviews) - Users value the **quick response times** of ClearFeed, greatly enhancing their customer support operations and efficiency. (9 reviews) - Alert Notifications (8 reviews) - Efficiency (8 reviews) - AI Integration (7 reviews) **What users dislike:** - Users face **ticketing issues** , affecting flexibility with manual and automatic ticket creation and viewing attachments. (9 reviews) - Users find **messaging issues** frustrating, as they struggle with notifications and missing important message attachments. (6 reviews) - Users note the need for more **customization options** to enhance their experience and reduce notification overload. (5 reviews) - Users feel the **missing features** hinder ClearFeed's effectiveness, especially in customization and detailed analytics. (5 reviews) - Users find ClearFeed's **organization of message threads confusing** and desire more intuitive controls for easier navigation. (4 reviews) - Limited Functionality (3 reviews) - Notification Issues (3 reviews) - Clunky Interface (2 reviews) - Editing Limitations (2 reviews) - Limited Automation (2 reviews) ## ClearFeed Reviews ### 1. Great product with incredible support **Rating:** 5.0/5.0 stars **Reviewed by:** Toby J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about ClearFeed?** - Easy to configure, with lots of flexibility depending on your situation - Support from the Clearfeed team has been outstanding. Idea discussions have turned into full features. - The product is reliable and helpful if you are trying to support customers through Slack but need to track and measure. **What do you dislike about ClearFeed?** The few things that were initially missing are now part of the product. No issues. **What problems is ClearFeed solving and how is that benefiting you?** Automatic creation of issues from Slack threads means conversations are less likely to be missed. The triage channel is beneficial for a team manager also. Having analytics on your slack threads, like 'time to first response' and SLA information, is also valuable. ### 2. Super easy way to handle customer support on Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Vignesh M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about ClearFeed?** - The team is quite supportive & quick to feedback - Our customer support is mostly on slack - and ClearFeed enables us to be on top of the issues. - Their slack automation around SLAs and notifications (especially the triage feature) is super helpful. **What do you dislike about ClearFeed?** - Some features might be missing based on your use case, but rest assured - their team takes feedback, acts on them quickly, and ensures your use case is catered to. **What problems is ClearFeed solving and how is that benefiting you?** - Helps us be on top of customer issues by keeping track of all issues from a single dashboard and triage (slack channel) - Automation around SLA breach notification ensures we do not miss customer issues. ### 3. Helped us manage twice the channels with the same support team **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant D. | Founding Member - Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about ClearFeed?** 1. Ability for a small team to manage tasks from a single channel with multiple ways to communicate at different levels. 2. Helpful statistics are a great bonus feature for us. **What do you dislike about ClearFeed?** None so far. Some of the features that we asked for are already under progress. **What problems is ClearFeed solving and how is that benefiting you?** Helping us track customer queries within internally set timelines. ### 4. Clearfeed solved exactly the problem we needed it to! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about ClearFeed?** Clearfeed helps us make sure nothing goes unanswered, and helps us manage a sprawl of shared slack channels as a vendor **What do you dislike about ClearFeed?** Clearfeed is growing more and more as a product every day **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed enabled us to control a growing sprawl of shared customer slack channels as a vendor, get increased visibility into how our time was being spent, and make sure nothing important went unanswered if anyone was busy or went on vacation. ### 5. Software engineer **Rating:** 3.5/5.0 stars **Reviewed by:** Pedro S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about ClearFeed?** Tracking unresolved threads/questions in Slack at scale in large communities **What do you dislike about ClearFeed?** Sometimes the sync process of emojis doesn't work and the product can be slow when there is a lot of activity in Slack (thousands of messages per day). **What problems is ClearFeed solving and how is that benefiting you?** Tracking Slack community issues we questioned ### 6. Amazing experience using clearfeed **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about ClearFeed?** our entire communication with customers have been extremely organised SLA feature really helps teams to be on top of all messages and not miss any messages really like the reporting, dashboards which helps us to track our TFR, etc metrics support team is very quick to reply **What do you dislike about ClearFeed?** early product so I guess we will see many more features like sending product updates to all our customers and customize automated messages in the future. everything else looks great! **What problems is ClearFeed solving and how is that benefiting you?** organising and replying to all slack messages in from one place and managing the response times to our customers. ### 7. Game changing for managing Customer Slack channels **Rating:** 5.0/5.0 stars **Reviewed by:** Barrett S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about ClearFeed?** Clearfeed has made managing a large number of Customer Slack Channels manageable. It has streamlined our response and escalation process and gives us access to metrics like FRT. **What do you dislike about ClearFeed?** Some features are in developement but the team has stayed in close communication on development and delivery timelines. **What problems is ClearFeed solving and how is that benefiting you?** Clearfeed has helped make managing a large number of customer slack channels possible. It has streamlined our response and escalation process and given us the ability to share metrics like FRT. ### 8. Reliable and user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Naman M. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about ClearFeed?** I have been using Clearfeed for several months now, and I must say it has been a game-changer for my team's collaboration and productivity. The platform's user interface is sleek and easy to navigate, making it simple to get started and use every day. **What do you dislike about ClearFeed?** More elaborate user onboarding process . **What problems is ClearFeed solving and how is that benefiting you?** The customer service team at Clearfeed has been exceptional, always prompt and professional in addressing any questions or issues we have had ### 9. It s keeping me in order. **Rating:** 5.0/5.0 stars **Reviewed by:** Bhishmendra M. | Software Engineer - Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2023 **What do you like best about ClearFeed?** It is very helpful for keepeing track of pending tasks and getting notified so we don't miss anything. Also it has slack integration that is very helpful to us. **What do you dislike about ClearFeed?** There is no downside as such that i can describe. **What problems is ClearFeed solving and how is that benefiting you?** Keeping track of my pending tasks. - [View ClearFeed pricing details and edition comparison](https://www.g2.com/products/clearfeed/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A39%3A34+-0500&secure%5Bsession_id%5D=949d2269-9a56-47b5-9e35-2102d7aa7c23&secure%5Btoken%5D=785bc310908336b8f25f5c3ade19fec945f415130c5cbe100ec78649ba3dd4ae&format=llm_user) ## ClearFeed Integrations - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## ClearFeed Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ClearFeed Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,309 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)