CisionOne Reviews & Product Details

I really like the breadth of channels that CisionOne covers, as it’s rare that coverage isn’t picked up, even in niche outlets. The reporting functions are also great, allowing us to offer a comprehensive picture of our media ROI to clients. I appreciate the way we can combine instant insights with mention reports to evaluate coverage. The instant insights help us quantify the value of our coverage with metrics like Reach, AVE, and SoV and show the quality of coverage through a list of top outlets and journalists. Additionally, the benchmarking feature is useful for demonstrating month-to-month improvements. Review collected by and hosted on G2.com.

The way mention streams are structured can make it difficult to compare between clients. Also, the customer service hasn't been great since being transferred to an account manager. He's taken days to reply and hasn't been particularly helpful. Review collected by and hosted on G2.com.

All information on the system is presented in a visually engaging, comprehensive way, from clippings to data insights. This means pulling reports and coverage updates is admin-light - I can get what I need, when I need it, and quickly.

Having taken on the outreach element of PR in-house fairly recently, Cision made this process a lot less stressful during a time when I had taken on a lot more responsibility. I particularly love the new feature of suggested journalists to add to media lists, saving you the trouble of having to find them yourself.

I also find the support at Cision fantastic - in particular our account manager, who is always quick to come back to us on any queries we may have, and update us on the latest software enhancements. Review collected by and hosted on G2.com.

I find it quite difficult to understand the Boolean search aspect of the system. This is more likely user error, but I do feel as if you have to be fairly proficient in code to understand this concept and create search queries for coverage that are more niche/specific.

For example - it would be beneficial if I had a quick, easy way to pull out how much share of voice our business had for key terms, such as remortgage, first time buyer, etc, that I could present to senior stakeholders. I have tried unsuccessfully to do this several times myself, and I have still yet to get this right. If there is a quick fix to do this, please let me know! Review collected by and hosted on G2.com.

I use CisionOne for client media monitoring and reporting after a PR push. It generally gives me all-in-one access to media hits I garner on behalf of clients, as well as metrics to demonstrate the value we add through PR tactics. I find it generally user-friendly and it's easy to find what I need. The dashboard creation is easy and allows me to come up with data to share. Being able to easily compile reports through the dashboard for clients makes my job quicker and keeps that info at my fingertips. The initial setup was quite simple, and CisionOne's team did a great job helping us get set up. Review collected by and hosted on G2.com.

Cision seems to struggle with some Canadian media hits. It's been inconsistent with smaller publications but occasionally larger ones like CTV. These should be easily picked up by media monitoring. Review collected by and hosted on G2.com.

I really appreciate the ability to tag mentions, delete mentions that don't apply to us from our stream, and run dated searches by mentions, tags, and more. I also really appreciate the ability to send media releases and pitches inside Cision One and receive data on open rates. I really enjoy the media database and the ability to look up potential media contacts to reach out to. Overall the package works well. Review collected by and hosted on G2.com.

One frustration point for me is that part of our organization's name is very common and often filters in other news that I have to manually remove. It would be nice to be able to further filter our searches without risking the loss of actual news coverage. i also wish everything permanently archived, such as news videos that were segments on our organization without having to go in and clip and save them and that our media mentions remained years later, even if the links are no longer valid. Review collected by and hosted on G2.com.

I really like the instant insights feature in CisionOne. I use it to pull quick insights like AVE and reach to add to my media reports. The initial setup was pretty easy, especially with the help of our account lead, and having prior experience with Cision was beneficial. Review collected by and hosted on G2.com.

Sometimes I find the AVE is not accurate! I get like $6 or $32 AVE for a media hit I know is worth more. I can't, because Cision always tells me that their AVE is pulled from a third party and there is nothing they can do. Review collected by and hosted on G2.com.

What I like most about CisionOne is how much time it saves me. Instead of bouncing between different tools for monitoring, outreach, and reporting, it’s all in one place. That alone makes a big difference in day-to-day work.

I also really appreciate how easy it is to track coverage and pull reports. When you need to quickly show results to a client or your team, the dashboards make it simple and clear. And the media database is solid - it makes finding the right journalists feel less overwhelming.

Overall, it just makes PR work feel more organized and manageable. Review collected by and hosted on G2.com.

If I’m being honest, there are a few things that can be frustrating about CisionOne.

Sometimes the platform can feel a bit overwhelming, especially for new users. There are so many features and filters that it can take time to learn where everything is and how to get the most out of it. The interface isn’t always as intuitive as it could be.

Search results can also require a lot of refining. If your keywords aren’t set up just right, you can end up with irrelevant mentions and spend extra time cleaning things up.

And while the reporting tools are helpful, customizing reports exactly the way you want can sometimes feel limited or a bit clunky.

Overall, it’s a powerful tool - but there’s definitely a learning curve, and it could be smoother in terms of usability and precision. Review collected by and hosted on G2.com.

I like using CisionOne for media monitoring. It saves me time by letting me see coverage in titles I wouldn't check on my own. I really like the launchpad area; it's great that I can see different clients on one page. It's very convenient to see different metrics for different clients on the same page without clicking around. Switching to CisionOne from regular Cision was a quick and easy transfer, which made the setup process smooth. Review collected by and hosted on G2.com.

Sometimes coverage can be missed. But, this is fixed easily by contacting cision directly. Review collected by and hosted on G2.com.

I use CisionOne daily to manage and organize large volumes of media content. I find its tagging and search functionality extremely helpful, as it allows me to track how many tags I’ve applied, locate specific content quickly, and generate detailed reports. I also appreciated the ease of the initial setup, which made onboarding simple.

CisionOne provides a streamlined and efficient platform for tracking media coverage and managing communications. Its intuitive interface and robust search capabilities make monitoring and analyzing content much easier, helping me stay organized and informed.

Overall, it is a highly intuitive and efficient tool that supports my work in content tracking and analytics. Review collected by and hosted on G2.com.

Occasionally, the platform displays duplicate articles under slightly different titles, which can make tracking and reporting a bit confusing and which also makes it difficult to maintain consistent tagging across similar content. It would be beneficial if the platform offered a way to merge these articles so that tags could be applied consistently, improving workflow efficiency. Review collected by and hosted on G2.com.

I find the customer service from our customer success team great. They are a wonderful team to work with. I also enjoy how easy tagging content is in the platform, and organizing searches is really straightforward, making it easy to stay organized. The searches they create are helpful, and our customer success team is great at editing those searches as needed. All these features speed up the workflow of press coverage monitoring. Review collected by and hosted on G2.com.

The newsletter template and deployment in CisionOne are not versatile enough for my needs. I want my newsletter to have a specific format, but CisionOne is not able to accommodate that. It would be great if there was an option to upload a template into the platform that could be used instead of relying on what is provided. Review collected by and hosted on G2.com.

I love the integrated nature of the CisionOne platform and the ease at which you can jump from one element to the other within the tool. It's mostly that many of the people I work with are not of the technical type, and the platform allows an intuitive nature from a user to take over. The controls and systems rarely need a deep dive explanation, which is a HUGE relief for me. The platform provides a unified front for media and social efforts, allowing brand managers to post their elements and enabling me to approve them before release. I also appreciate the robust media tool that CisionOne offers compared to other platforms. The initial setup of CisionOne was very easy, with no issues other than the expected elements of getting accounts set up or having systems acknowledge email domains. Review collected by and hosted on G2.com.

The only complaint I have is the system is a bit slow in responding when launched from an alert email. Review collected by and hosted on G2.com.