CisionOne Reviews & Product Details

I like using CisionOne for Instant Insights, which lets me rank and organize allotted media coverage over specific time periods. It helps me quickly view media coverage of my organization, and it's very useful for comparing metrics and examining the volume of media mentions. Review collected by and hosted on G2.com.

I think it's very disappointing that Instant Insights only allows the top 50 media mentions to be ranked under top articles - it should be more to help sufficiently capture an organization's coverage for extended periods of time. There should be more transparency for why certain journalists/media contacts are missing from the database. Please provide reasons for missing contact information, and please update emails to ensure that planned outreach isn't wasted. Review collected by and hosted on G2.com.

I like that we can tag pieces of coverage and look at the media monitoring board. It helps us work out how many pieces of coverage we get. Tagging pieces of coverage makes it simple to work out for each of our sectors what sort of coverage we are getting. The media monitoring board is super simple to use and is clear, especially with coverage timelines. Review collected by and hosted on G2.com.

We often find missed coverage. I find the search function doesn't really work and I wish the general layout was more simple to use. Review collected by and hosted on G2.com.

I really like CisionOne's interface because it's easy to navigate. The newsletter function is great too. It allows me to share key coverage with the wider business in a standardized format. Also, it tracks coverage well, capturing everything without me having to do it manually. Review collected by and hosted on G2.com.

You can't quickly add in coverage via web links which is frustrating, also sometimes hard to track specific articles, and the reach feels random. Sometimes articles are picked up but don't mention Harrods. Being able to add and look for specific linked articles slows down and stops us reporting quickly and accurately. Review collected by and hosted on G2.com.

I like having everything in one place. It's really convenient to monitor our brand presence, communicate with journalists, and research media and journalists all from the same platform. It keeps everything I need for my job organized and accessible. Review collected by and hosted on G2.com.

I think preparing automation for reports is sometimes a bit tricky. You have to spend some time to get to know the tool. It's sometimes not very easy, but thanks to the webinars I do often, I was able to solve that issue. Review collected by and hosted on G2.com.

Ease of use compared to competing platforms. The layout is intuitive and everything loads quickly. It takes fewer steps to get to the same result. Review collected by and hosted on G2.com.

It would be nice to have more robust social media reporting, but you can get that if your contract includes Brandwatch. Review collected by and hosted on G2.com.

I like that it’s pretty intuitive, and that we can create as many insight reports as we need. Review collected by and hosted on G2.com.

I don't like that it's unpredictable. Sometimes my Boolean searches work well, and sometimes the same search won't. I also don't like how often it misses hits, or that radio hits have to be kept on a website to be found. Review collected by and hosted on G2.com.

I find CisionOne essential for media research as it identifies which newspapers and affiliate networks still exist in specific markets and reveals the outlets with a good-enough editorial executive staff. This feature greatly enhances my workflow and decision-making. Additionally, I appreciate that CisionOne is cost-effective for the breadth of functionalities it offers. Review collected by and hosted on G2.com.

I find the setup process more difficult now than it was before. Additionally, the new format seems less efficient as it impairs my ability to create comprehensive Excel lists filled with a multitude of media outlets. The older format was much better. Review collected by and hosted on G2.com.

What I like most about CisionOne is how everything is centralized in one intuitive dashboard, making media monitoring and outreach much easier to manage. The real-time alerts and strong filtering tools help me quickly focus on the coverage that actually matters. It also makes reporting simple and professional, which saves a lot of time when sharing results with stakeholders. Review collected by and hosted on G2.com.

One downside of CisionOne is that the platform can feel overwhelming at first, especially for new users navigating all the features. It can also be pricey, which may be a challenge for smaller teams with limited budgets. Review collected by and hosted on G2.com.

I like the simplicity of having all my accounts in one place with CisionOne. It's great that the notifications are quick and that it sweeps Google very well. I find it so effective that I use it daily and would recommend it to anyone in the PR/marketing industry. The setup was quite easy. Review collected by and hosted on G2.com.

I wish there was more of an introduction to CisionOne. Maybe like a guided assistant to show what buttons to click and where to go. Review collected by and hosted on G2.com.

The interface is intuitive and pretty easy to use. It also seems that the boolean searches have helped filter out a lot of irrelevant media coverage. Review collected by and hosted on G2.com.

I preferred the curated report email template from before CisionOne. That previous template enabled recipients to jump to different parts of the email that are relevant to them from the table of contents vs having to scroll through the entire report. It would also be nice to be able to create fully customized reports. Review collected by and hosted on G2.com.