CisionOne Reviews & Product Details

CisionOne is an AI-powered platform tailored to meet the specific needs of PR agencies and departments, encompassing media monitoring and outreach, analytics, media and influencer targeting, and social listening capabilities. An industry-leading tool for finding and connecting with the right journalists, market experts, and relevant media influencers. Track mentions of your brand, enhance media outreach, and instantly summarize coverage with authentic AI implementation. Measure the effectiveness of your PR campaigns through comprehensive analytics, analyze trends in media coverage, and use data insights to guide future PR decisions. Built for PR professionals, CisionOne transforms how you work with AI assistance across desktop, tablet, and mobile.

Product Website

Seller

Cision

Discussions

CisionOne Community

Languages Supported

Danish, German, English, Finnish, French, Norwegian, Portuguese, Swedish

Overview by

Hayley Cosh

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Cision Solutions

(4)

See how Cision products can work together to solve real problems.

CisionOne Integrations

(4)

Verified by CisionOne

CisionOne Media

See the most relevant news, trends and conversations that matter to your brand with the world’s most comprehensive monitoring service - from global outlets to niche publications.

CisionOne Demo - Cision Media Relationship Management

Effortlessly discover the journalists and influencers who will best tell your story with the world's most accurate, global database of AI and human-validated media profiles.

CisionOne Demo - Media Insights and Reporting

Analyze your media coverage and instantly uncover the actionable insights you need to make more informed decisions. With Cision’s AI-powered React Score, you can rapidly identify potentially harmful coverage in relation to your brand, empowering you to take proactive action to protect your bra...

CisionOne Demo - Uncover the true intent behind people's words

Get the insight you need to more deeply understand the true intent behind individual mentions and potential risk behind every word, at scale, with Cision’s proprietary AI models.

CisionOne Demo - Social Listening & Management

Listen to emerging conversations, analyze the impact, and engage your audiences – all in a single, easy-to-use social intelligence platform.

CisionOne Demo - Instant access to the tools and insights you need

CisionOne Launchpad allows you to easily switch between the tools and insights you need to power your entire PR workflow from one intuitive interface.

A preview of the ultimate media intelligence platform that delivers media monitoring, analytics, and influencer engagement, all in one place.

Official Downloads

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Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

2/6/2026

"Great for Finding Client Hits, But Misses Some Unregistered Outlets"

3.5/5

What do you like best about CisionOne?

That it helps me find hits for our clients and tells us how many unique viewers the outlets have Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

That it misses some hits from outlets that cision hasn't registered - but are being picked up by google alert for example Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi there,

Thank you for sharing your feedback. It’s helpful to hear that Cision supports your work by helping you identify client coverage and understand audience reach across different outlets.

We’ve shared your feedback about missing outlets with our product team.

Thanks again for taking the time to leave a review.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

1/27/2026

"Quite Simple to Use Once You Get the Hang of It"

4/5

What do you like best about CisionOne?

Once you practive it, it is quite simple to use Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

The chatbot always need to be bypassed to have a human because or else the issue is never solved.

The tool from Cision does not have all the media and thus paywalls often block the system... Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi there,

Thanks for taking the time to leave a review. It’s helpful to hear that once you’ve spent some time in the platform, it becomes easier to navigate and use for keeping track of coverage.

You also noted aspects of the support experience and certain media sources. We’ve shared this feedback with our support and other relevant teams for review.

Thank you for contributing your feedback.

Allison M.

Digital Marketing Associate

Enterprise (> 1000 emp.)

10/17/2025

"Beneficial, but still needs some work"

3.5/5

What do you like best about CisionOne?

It is easy to pull streams and update booleans Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

The new dashboard update is not great, and I actually think it is harder to read the analytics with multiple streams included than the previous update Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi Allison,

Thank you for taking the time to leave a review. Good to hear that creating streams and updating Boolean searches help support how you monitor coverage across different markets.

We appreciate you highlighting your thoughts on the dashboard update and analytics view. Your comments have been shared internally for review.

Thank you for your feedback.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

1/20/2026

"Intuitive, Time-Saving Media Coverage—But Customer Support Needs to Respond"

3.5/5

What do you like best about CisionOne?

Gathers media coverage to save time manually searching. Covers titles that I may not ordinarily have access to. Reporting dashboards are intuitive and customisable. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I've contacted customer support on a couple of occasions and not received a response. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi there,

Thank you for outlining your experience. We’re glad that Cision has been helping you save time on manual searches while giving you access to coverage you might not otherwise see, and that the dashboards support your client reporting needs.

You also mentioned reaching out to customer support without receiving a response, which we have flagged internally for review. For the fastest response times, we recommend using our in-app chat for support queries, however we encourage you also reach out to your account manager directly to share this feedback.

Thanks again for leaving us a review.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

10/22/2025

"All-in-One Media Monitoring with Time-Saving AI Summaries"

4.5/5

What do you like best about CisionOne?

I appreciate how CisionOne brings together media monitoring and outreach within a single platform. The AI-generated summaries for monitoring reports are also a helpful time-saver. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

There are almost too many tools and reporting options to explore and integrate. It would be helpful if these were pre-configured to match our organisation's needs from the beginning. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi there,

Thank you for sharing your review. It’s great to hear that the AI-generated summaries are helping save time when reviewing coverage, and that bringing monitoring and outreach together in one platform supports more consistent communication across your group.

We’ve also noted your feedback about the number of tools and reporting options available when getting started, and have shared this internally.

Thank you again for taking the time to leave your feedback.

yasmine f.

2/3/2026

"Usable Platform, Needs Faster Notifications"

1.5/5

What do you like best about CisionOne?

I find CisionOne very usable. I also appreciate the media notifications, which provide instant insights for my clients. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

I think notifications need to come through much faster. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi Yasmine,

Thanks for letting us know how Cision is working for you. It’s helpful to hear that the platform’s usability and notification features support your monitoring and reporting needs along with delivering insights to your clients.

You also mentioned that faster alerts would be beneficial, and we’ve shared that feedback with our internal teams as part of our ongoing improvement work.

We're more than happy to partner with you to help improve your overall experience. You can always reach out to your account management team if you’d like to discuss anything further.

Thanks again for taking the time to leave a review.

Tiana G.

Editorial Relationships Manager

Small-Business (50 or fewer emp.)

10/14/2025

"Easy to Use and Excellent Onboarding with CisionOne"

5/5

What do you like best about CisionOne?

So far, we're having a great experience with CisionOne! I'm super impressed with how easy it is to use, and the implementation process was top-notch. Everyone we worked with during our onboarding process was helpful and took the time to really train us on the product. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

There aren't many downsides, in my opinion - only I wish there was a way to tag certain things, particularly pitches retroactively. Other than that, I'm happy. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi Tiana,

Thank you for the review. It’s great to hear that your onboarding experience and training helped make getting started with CisionOne smooth, and that the platform is supporting your work identifying relevant journalists and media opportunities for your clients.

We’ve also shared your suggestion about retroactive tagging with the relevant teams.

Thank you for your feedback.

Utsav P.

Digital marketing team lead

Mid-Market (51-1000 emp.)

10/8/2025

"Powerful, All-in-One PR Platform"

5/5

What do you like best about CisionOne?

I like that Cision One keeps all PR work in one place. It makes finding journalists, sending press releases, and tracking media coverage really easy. I can also see how my campaigns are doing without much effort. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

Sometimes it feels a bit slow, and getting used to all the features can take some time. A few tools could be more intuitive for first-time users. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi Utsav,

Glad to hear that CisionOne helps keep your PR activities organized and makes it easier to manage outreach, monitor coverage, and evaluate campaign performance in one place.

We’ve shared your feedback regarding the overall user experience with the relevant teams.

Thank you for your review.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

2/17/2026

"Easy Media Coverage Tracking and Reporting"

4.5/5

What do you like best about CisionOne?

Very easy to track for media coverage and run coverage reports. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

It's cumbersome to find reporters and many reporters are not included for their publications. Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi there,

Thank you for highlighting your experience with CisionOne. It’s helpful to know that tracking coverage and generating reports feels straightforward.

You also pointed out challenges when searching for reporters and gaps in contact coverage. We’ve shared this input with the relevant teams for review.

We appreciate you taking the time to provide your feedback.

Amber M.

10/15/2025

"Good Features, But Needs Better Customer Support"

2/5

What do you like best about CisionOne?

I appreciate that CisionOne makes it easy to find relevant media contacts to connect with and pitch our stories. The analytics and dashboards are highly useful for quantifying the impact of our media campaigns. Additionally, the staff was helpful during setup, which eased the transition. Review collected by and hosted on G2.com.

What do you dislike about CisionOne?

{"I find the customer service could be better.","There is a need for more consistent analytics across different platform iterations.","I would prefer reverting back to the previous iteration of the platform."} Review collected by and hosted on G2.com.

Response from Michalea Enmark of CisionOne

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Hi Amber,

Thank you for sharing your feedback. It’s good to hear that finding relevant media contacts and using the dashboards to measure campaign impact have supported your outreach and reporting efforts, and that the initial setup process felt smooth.

We’ve also taken note of your comments regarding customer support, analytics consistency, and your preference for aspects of the previous platform experience. This feedback has been shared internally for review.

If these issues are still impacting your work, your account team can reconnect to better understand how we can improve your experience.

Thank you again for taking the time to leave your review.