Cinode Features

Based on 21 Cinode reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 22 Cinode reviews.

As reported in 24 Cinode reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Enables users to view and transact business with the same content in multiple languages and currencies. 18 reviewers of Cinode have provided feedback on this feature.

Based on 13 Cinode reviews. Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

As reported in 14 Cinode reviews. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. 19 reviewers of Cinode have provided feedback on this feature.

Based on 15 Cinode reviews. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.

Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. This feature was mentioned in 14 Cinode reviews.

Based on 12 Cinode reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 12 Cinode reviews.

As reported in 16 Cinode reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Is consistently available (uptime) and allows users to complete tasks reliably. This feature was mentioned in 15 Cinode reviews.

Based on 15 Cinode reviews. Is accessible from a mobile device and by users on the go.

Provides analytics tools that reveal important business metrics and track progress. This feature was mentioned in 16 Cinode reviews.

As reported in 17 Cinode reviews. Has a centralized dashboard for users to interact with.

Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. This feature was mentioned in 22 Cinode reviews.

Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information This feature was mentioned in 20 Cinode reviews.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. 22 reviewers of Cinode have provided feedback on this feature.

Based on 19 Cinode reviews. Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.

As reported in 12 Cinode reviews. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.

Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. 12 reviewers of Cinode have provided feedback on this feature.

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. 13 reviewers of Cinode have provided feedback on this feature.

Based on 13 Cinode reviews. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.

Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. This feature was mentioned in 15 Cinode reviews.

As reported in 11 Cinode reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.

Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. This feature was mentioned in 15 Cinode reviews.

Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. This feature was mentioned in 22 Cinode reviews.

Enables analysis of effectiveness of an organizations various marketing activities 12 reviewers of Cinode have provided feedback on this feature.

Tracks issues/help requests reported by customers through the resolution process. 22 reviewers of Cinode have provided feedback on this feature.

Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. This feature was mentioned in 22 Cinode reviews.

Based on 26 Cinode reviews. Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions.

Based on 13 Cinode reviews. Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.

Based on 19 Cinode reviews. Enables analysis of customer support activities to optimize customer support professionals, processes and tools.

Ability to input, modify and extract data from the application in bulk through a structured file. This feature was mentioned in 19 Cinode reviews.

As reported in 15 Cinode reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

As reported in 19 Cinode reviews. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.

Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone 12 reviewers of Cinode have provided feedback on this feature.

Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. This feature was mentioned in 13 Cinode reviews.

Based on 13 Cinode reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 22 Cinode reviews. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

As reported in 25 Cinode reviews. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates. This feature was mentioned in 20 Cinode reviews.

Based on 15 Cinode reviews. Organizes employees in an org structure that can be used throughout the application for reporting, permissions, etc.

Provides templates to create and distribute request for proposals. 16 reviewers of Cinode have provided feedback on this feature.

Based on 18 Cinode reviews. Enables users to message with freelancers before and after an agreement.

As reported in 22 Cinode reviews. Provides verification of a freelancer's identification.

As reported in 23 Cinode reviews. Displays profiles of freelancers with pertinent information.

Provides a project calendar visible for both the freelancer and employer. This feature was mentioned in 20 Cinode reviews.

Enables the user to build project workflows that are visible for both the freelancer and employer. This feature was mentioned in 16 Cinode reviews.

As reported in 17 Cinode reviews. Provides a space to store digital assets which can be used by the freelancer.

As reported in 14 Cinode reviews. Provides multiple methods for the user to pay the freelancer.

Create human and material resources and categorize them based on skills and other criteria. 30 reviewers of Cinode have provided feedback on this feature.

Monitor capacity in real time to track resource use and identify bottlenecks. 31 reviewers of Cinode have provided feedback on this feature.

As reported in 30 Cinode reviews. Allocate resources by matching capacity and demand, by project, team, or department.

Based on 31 Cinode reviews. Monitor the performance of each resource by project, portfolio, or resource type.

As reported in 28 Cinode reviews. Provide demand-driven forecasts to prepare and plan for future projects.

As reported in 26 Cinode reviews. Identify misutilizations and provide suggestions to improve planning and scheduling.

Facilitates 360-degree feedback between managers, employees, and peers. This feature was mentioned in 11 Cinode reviews.

Provides customizable employee review forms and questions. 14 reviewers of Cinode have provided feedback on this feature.

Tracks completion status of employee reviews. 15 reviewers of Cinode have provided feedback on this feature.

Facilitates goal-setting for individual employees and tracks progress toward goals. This feature was mentioned in 12 Cinode reviews.

As reported in 16 Cinode reviews. Generates in-depth visual dashboards and reports based on employee performance data.

Retains historical performance review data or integrates with third-party applications where historical data can be maintained. This feature was mentioned in 15 Cinode reviews.

Based on 53 Cinode reviews. Enables users to create skills or choose from predefined skills and organize them in a centralized database or library.

Allows users to map skills to job profiles or roles. 53 reviewers of Cinode have provided feedback on this feature.

Assigns skills to individual employees. 51 reviewers of Cinode have provided feedback on this feature.

As reported in 41 Cinode reviews. Includes pre-made skills frameworks or profiles that organizations can implement as-is or adapt to their needs.

Based on 40 Cinode reviews. Include project-based planning functionality that allows managers to assign people with certain skillsets to a project.

Includes a search function for identifying employees or roles with specific skills. 51 reviewers of Cinode have provided feedback on this feature.

As reported in 47 Cinode reviews. Generates dashboards or reports that analyze employee skills across the organization.