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Prompt.io 
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KC
Kim C.
Consumer Financing Specialist
Computer Software
Mid-Market(51-1000 emp.)
What do you like best about Prompt.io?
With chatbox, we were able to text clients directly from Salesforce. Outside of making calls or sending emails, sometimes texts are an easier way to get in contact with a lead or a way to get them on the phone. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
This may have been the way our company had it set up, but the number we would text from was not an actual number that would connect with me. Instead if someone called the number that came from chatbox, they'd hear a voicemail asking them to call a different number.
If multiple reps are talking to the same client, it can be confusing who the texts came from on our end. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for Prompt.io
4.4 out of 5
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Overall Review Sentiment for Prompt.io
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SS
Steve S.
Co-Founder - Mobility Insurance Broker
Small-Business(50 or fewer emp.)
What do you like best about Prompt.io?
Speed to market and smart UI is a huge step forward for us, users can now find the right insurance literally in seconds resulting in higher conversion rates. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
We don't have any dislikes. I guess my only regret is that we didn't find them earlier! Review collected by and hosted on G2.com.
BH
Barry H.
Business Development / Sales
Mid-Market(51-1000 emp.)
What do you like best about Prompt.io?
I like I can add my own macros , so I don’t have to type the same text multiple times a day. I can also set a time for chatbox to automatically send a chat for me. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
I don’t like that I can’t send multiple people the same text as a mass text. I have to do it individually. Review collected by and hosted on G2.com.
NT
Nicole T.
Mid-Market(51-1000 emp.)
What do you like best about Prompt.io?
I love that Chatbox sends an email notification when a text comes in. This allows me to quickly see the message even when I'm not in front of Salesforce. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
It can be frustrating if you accidentally hit "enter," and your message prematurely sends. There isn't a way to undo and you end up having to apologize for the first text and sending the correct one afterwards. Review collected by and hosted on G2.com.
NL
Nick L.
Strategic Partnerships
Computer Software
Enterprise(> 1000 emp.)
AA
Anto A.
Product Director
Mid-Market(51-1000 emp.)
What do you like best about Prompt.io?
#1. I love the partnership mentality Chatbox has. They truly invest in the success of their clients. It is a great company to work with in terms of coming up with innovative solutions and providing the best customer support
#2. Chatbox platform is very flexible and easily customizable
#3. Instant App feature that Chatbox supports is what separates Chatbox from other players. You can pretty much run an ecommerce application using the Chatbox Instant App Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
Chatbox has lot of room to improve when it comes to their User Interface. Review collected by and hosted on G2.com.
CP
Verified User in Professional Training & Coaching
Mid-Market(51-1000 emp.)
What do you like best about Prompt.io?
The best feature of Chatbox is the enablement through Salesforce. I'm able to send text messages while in the direct file of my lead. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
I have no real dislikes about Chatbox. There are times when the system is down, but that's rare and never prolonged; it's for updates to make the system even better than it is. Review collected by and hosted on G2.com.
ER
Verified User in Renewables & Environment
Small-Business(50 or fewer emp.)
What do you like best about Prompt.io?
Chatbox treats us like a partner, not a customer. Very focused on the long-term, and ready to roll up their sleeves to make us successful. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
When you use a mini-app, there's a bit less flexibility in the UI/UX compared to if you built a native web application. Review collected by and hosted on G2.com.
WM
William M.
Mid-Market(51-1000 emp.)
RO
Ron O.
Coast Workplace Solutions
Facilities Services
Small-Business(50 or fewer emp.)
What do you like best about Prompt.io?
No technical coding skills required to develop new applications that can solve a business problem. Overall - SMS is a great additional channel to facilitate required workflows to support the business.. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
Need more out of the box thinking on ways to use the product. Review collected by and hosted on G2.com.
UC
Verified User in Consumer Services
Mid-Market(51-1000 emp.)
What do you like best about Prompt.io?
Chatbox is a much more convenient method of communication that emails. I find that I more frequently get a response when I use this feature. Review collected by and hosted on G2.com.
What do you dislike about Prompt.io?
Satisfied, I have had no difficulties with Chatbox Review collected by and hosted on G2.com.
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