Chaser Reviews & Product Details

The automation and less human intervention. This gives us confidence that nothing is also missed. It is easy to implement and the support was brilliant from the team. Review collected by and hosted on G2.com.

The promises or commitments scheduled, there is not queue or list of these. I made the suggestion to the onboarding team and they are looking at this. Review collected by and hosted on G2.com.

Chaser is a very aforadble but powerful tool. It's made Credit Control a breeze as it basically runs itself thanks to the API with our accounting software. Review collected by and hosted on G2.com.

The way it groups invoices together can sometimes lead to multiple emails going out at once Review collected by and hosted on G2.com.

Quick and easy set-up, seamless integration with Xero. Immediately syncs any changes / updates you've made in Xero.

Clear and effective wording of email templates.

Automatically scheduling frees up so much of your time and Chaser will recommend the best times to send emails.

Option to not chase particular companies or invoices. This is helpful when you know something has been paid but hasn't yet shown on Xero.

The support from the Chaser Team is good.

Dedicated Collection Team who are great. Review collected by and hosted on G2.com.

Nothing I disliked but things I think could be added or improved:

We found the Payer Ratings weren't accurate reflections.

Chaser Pay took too long to set-up.

Would love the Credit Check to extend internationally and to have a Credit Agreement function added to the service.

I get a little lost around the interface. There's probably a lot more there to utilise than I'm aware of. Review collected by and hosted on G2.com.

We've been using Chaser for around 2 years now and wow, it's save so much time having to manually write emails and we can pick the phone up straight away. It's really simple to use and contains all the invoices which are overdue/due. You can amend the template to make it have that human feel and less automated which is a huge bonus. Review collected by and hosted on G2.com.

It doesn't have a feature to include credits which is a shame, as we occasionally get customers advise we're wrong as there's a credit on the account. The emails sometimes don't go out to a issue in the background that we're not aware of. Although these things happen, usually Chaser sort them in a timely manner. Review collected by and hosted on G2.com.

The ability to segregate customers into profiles i.e. those who need a reminder before the invoice is due or those who pay by DD and shouldn't be chased. Review collected by and hosted on G2.com.

Xero is catching up for basic chasing so the use case is more specialised. Review collected by and hosted on G2.com.

Ease of setup of Chaser with Xero . Much better than using the built in Xero debt chasing system as where a customer has multiple invoices outstanding it will consolidate the chasing onto a single email. We set the system to chase every Tuesday at 11am. Customer support and account management is responsive. Review collected by and hosted on G2.com.

The workflow of the system in relation to in-house telephone chasing does not work for us so we end up using manual work arounds Review collected by and hosted on G2.com.

The automation - enabling schedules and creating templates easily to configure how and when you want to chase clients is a lifesaver. Using Chaser has helped save a lot of time that would have been spent chasing debt manually and has helped us to get paid quicker. Review collected by and hosted on G2.com.

If an invoice is raised and added to our accounting system in between the internal chaselist reminder is sent to us by Chaser and the timing of the chase, these invoices can be included in the chaselist, which is not ideal. I'd like some kind of notifcation system to notify me of this and allow me to pause or stop a chase on these invoices. Review collected by and hosted on G2.com.

We've been useing Chaser for almost 3 years in our accountancy firm. Our industry in the UK is known for bad payers and chasing clients for payment used to be a painfully manual process at month end. I use Chaser on a daily basis.

The customer support is fantastic. It is so refreshing to have the same person consistenty looking after you.

New features get released regularly. If there are small issues or areas that you feel could be improved, simply report them and they get actioned very quickly. They are more than happy to get feedback.

You can segment the client base so that not every client receives the same wording - you can be gentle with some and more aggresive with others.

We are trying out the SMS feature on a sample of clients to see if this is more effective than email.

Set up and integration with Xero is very good and changes come through instantly.

The customer payment portal is worth it on its own. It is such a useful feature and looks professional. It is self service, so clients can download invoices adn generate statements whenever they want, reducing the admin time of us having to send copy invoices. Our payment portal is integrated with Stripe which can also handle direct debits which is very clever. Review collected by and hosted on G2.com.

It would be good if the product roadmap was made public or to have an ideas page where users could vote for features.

It is a bit pricey, but the time savings pay for themselves. Overages were expensive on our old plan but we have now been moved to a slightly more expensive 'base' plan with no overages which is great.

Not a fault of the product itself, but I think once our clients realise that it is automated emails being sent out, the chasers lose their 'power' and get ignored.

Chaser charges a % on top of the Stripe fees for processing card payments which gets expensive, considering we already pay for the payment portal feature. Review collected by and hosted on G2.com.

- automates the credit control process, from sending reminders to escalating actions, saving valuable time and resources, especially when managing this function on behalf of many clients

- Reminder / chase templates can be easily customised, ensuring a professional and personalised approach to each client's preferences in adopting a tone that's more suited to them.

- Seamlessly integrates with popular accounting software like Xero and QuickBooks, minimising manual data entry and errors.

- Provides insights into customer payment behavior, helping our us identify potential late payers and take proactive measures for our clients.

- Customer support is great & it is easy to set up / implement Review collected by and hosted on G2.com.

- I had issues with the automated nature of chases which could not be turned off. Especially when bookkeeping hadn't been updated. However, this has now been resolved and you can just chase manually if you wish.

- I would love to see integration with the likes of NetSuite to be used by larger SMEs. Review collected by and hosted on G2.com.

Chaser is a simple, easy to use platform for alot of your Credit Control/Collections requirements. It is easy on the eye with easy navigation but comes with a reactive and helpful support team. The integration with Xero is great and works a good speed and each element of the Credit Control process is considered from email templates, SMS (for individuals) letters, and the option to use their Collections Team which is professional and quick with communication with updated. Review collected by and hosted on G2.com.

There are many areas of improvement for this system in terms of bolt ons, the internal dialling options, the blockiness of the schedules and the reduction in reporting functionality, however feedback is always welcomed and they continue to development the platform based on the end users wants and needs. Review collected by and hosted on G2.com.