Top Rated Charityproud Alternatives
19 Charityproud Reviews
Overall Review Sentiment for Charityproud
Log in to view review sentiment.
CharityProud helped to transform our small nonprofit that has used QuickBooks as a donor database since 2008. My favorite feature is the reports module since it is much easier for me to share donor data with our board members and leadership versus how we previously ran reports in QuickBooks. I love having the option to see the report on my screen, create a PDF, export to CSV, or use the report outcome to create a mail merge. Review collected by and hosted on G2.com.
I wish we had the ability to export data in search mode. Sometimes you just need to do a quick export based on a search of a certain word. I'm glad you can add custom fields, but the process to do so is not super intuitive. Review collected by and hosted on G2.com.
For our organization, Charity Proud is the first CRM software we've ever integrated - meaning it has completely transformed how we manage and understand our donor and volunteer data. Charity Proud is highly organized with its categories of information for each constituent, making it easy to target individuals based on the information cataloged. I personally love how user-friendly and attractive CP is - I never feel like I have to work to find what or who I'm looking for. Charity Proud is reliable, organized, and caters to the needs of a nonprofit like ours. We are still new users, but I am excited to see how Charity Proud affects our organization's fundraising and volunteer registration a year down the road. Review collected by and hosted on G2.com.
With software as unique and helpful as Charity Proud, there will always be a ton of information to learn. Charity Proud has so many helpful attributes that I just am not aware of yet. I sometimes feel like I need more insight as to how to use the software to its full potential - especially since I have never worked with CRM software before nor has anyone in our organization; however, the employees of Charity Proud have always had the best response time with helpful hints - even laying out how to use the software with webinar links and screenshots. Review collected by and hosted on G2.com.
It impliments all aspects, from donors, to volunteers, to grants! Review collected by and hosted on G2.com.
You cannot make global changes, and setup with Quickbooks is a bit tricky. However, customer support is amazing! Review collected by and hosted on G2.com.

Some of the best features are in the new membership module released in Spring of 2018. The membership page integrated on our website has improved formatting over the regular donation pages, allowing us to describe the various membership benefits and levels in greater detail while displaying that information in an easy-to-read way. I particularly love that online memberships are not only imported into CharityProud as gifts but also generate a membership record. Review collected by and hosted on G2.com.
I dislike some of the reporting capabilities, especially the way reports are formatted. We often have to manually manipulate the reports in excel to grab the data we actually need because we can't set up how the report is formatted when we export it. The criteria for reports is also tricky to figure out, and the ways certain fields play together is not immediately obvious. Review collected by and hosted on G2.com.

We love how easy it is to use and how helpful the Charityproud team is! Whenever we have issues, Katie gets back to us asap and explains the issues thoroughly to get us on the right track. Review collected by and hosted on G2.com.
There a few functions in some of the event planning and campaign sections that seems a bit trickier than they should be. For instance, importing guest lists and manually tracking RSVPs. It's doable but there are more clicks than seems necessary. Just minor details as the system's functionality is great! Review collected by and hosted on G2.com.
Charityproud helped us consolidate our "scattered" information and improved our accessibility to donor history. Other things:
1. Samanatha was completely on top of things in the evaluation process. Never missed a scheduled call. Always was aware of our questions.
2. Customer service has been great with our rep Katie.
3. Tutorials within the platform on nearly every page. When that gets too much (from reading all day), I call or email and Katie or someone else gets right back to us.
4. End of year was historically "crazy making" but Charityproud has made our tax receipt notification process amazingly easy. Review collected by and hosted on G2.com.
So far, nothing. If I thought really hard, I could probably find something, but there is nothing that comes to mind. Review collected by and hosted on G2.com.

CharityProud does a lot for us, with a short learning curve for all of our users, but I also have great customer service when questions come up. Review collected by and hosted on G2.com.
The system has been built to handle diverse donor management functions - campaigns, donation processing, events, volunteer management, grants, but lags slightly on more complex reporting and dashboarding required for focused major donor prospecting and cultivation. Review collected by and hosted on G2.com.
"Best" suggests a single thing, but there are many. Customer service and ease of use are the two (not one) things I like best. Having used other CRM software, I have something to compare to Charityproud. When I come across an issue which I think software I previously used handles more efficiently, or ways I think Charityproud can be improved, our account representative is willing to listen to our suggestions. Sometimes the suggestions are particular to our situation and changes are not justified, but other times our suggestions are received and implemented in a very timely fashion. Review collected by and hosted on G2.com.
I would like greater flexibility for our Webmaster to adjust things that suit our needs better. One additional thing which I think increases the workload of our account representative is the lack of online tutorials. Not all of us (me included) is astute as others in figuring out the answer to what might be simple issues. Online tutorials, hosted by Charityproud, Youtube, Vimeo, or some similar platform could be very useful to us neophytes. Our account representative is always gracious and timely in responding to our questions, but having another way to get answers would be a very good thing. Review collected by and hosted on G2.com.
Customer service is outstanding. Training and the adding of options and updates as we need additional features to make the platform work efficiently for us is a real bonus. Response time for help is quick. Explanations are helpful and personnel are knowledgeable and friendly. Webinars are structured based on customer requests. I believe this company works hard to hear what customers say and want. Review collected by and hosted on G2.com.
Nothing. The response is timely when I have a problem. Review collected by and hosted on G2.com.
The Charityproud team is very easy to work with, and responsive to our questions and requests immediately. The listen to their customer, understand their needs. Charityproud has provided a lot of customization and updates per our request to meet our specific needs since we adopted the system. Review collected by and hosted on G2.com.
not much. We are in the process of implement volunteer portal Review collected by and hosted on G2.com.