We are considered a high risk merchant and need a high risk merchant account, because of this charge backs are under more scrutiny on our account. Chargebacks 911 helps us to manage track, and avoid charge backs in our business. They also send tools every month that help keep me up to date on the laws, and regulations behind payments and charge backs in each state. We do business all over the United States and therefore need to be in the know for all of the states we are working in. We have been able to minimize the amount of charge backs with the help of Chargebacks 911! Review collected by and hosted on G2.com.
I do wish they had more offerings to help with ACH charge backs, but I do understand that is more of a banking industry and payment problem than Chargebacks911's. ACH payments can be reversed up to 90 days after it is made, and there is not much a merchant can do about it. Chargeback911 does offer some tips on keeping clients happy and giving a money back guarantee in hopes of heading off these charge backs, but as I stated before there is little they can do that I am aware of. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for Chargebacks911
We sincerely appreciate the prompt and friendly responses we have received from our representative each time we have made an inquiry. In instances where our representative was unable to address our questions, they have been exceptionally helpful in directing us to the appropriate department that can assist with our concerns. Review collected by and hosted on G2.com.
We encountered a minor issue with our MIDs and Descriptors; however, it is my understanding that this was not an error on CB911's part. Review collected by and hosted on G2.com.
Chargebacks911 exceeds expectations in every way. They provide timely updates, strong analytics, easy onboarding, expert insight in a complex area and perhaps most critical of all, they are a true partner in the chargeback space. Other providers can sometimes cause you to feel like an after thought or a number, but the Chargebacks911 team is always working alongside you, customizing their approach to the specific challenges your business may be facing. Their advice and best practices have changed the way we manage chargebacks and taken us from a constant state of panic to being coherent and data driven in our approach. Thanks to Chargebacks911 we are able to effectively leverage tools that protect our business and our customers. There is no better team to trust with your chargeback strategy than Chargebacks911! Review collected by and hosted on G2.com.
At one point the Chargebacks911 dashboard was not as helpful, but it has since been updated and I now rely heavily on the reporting they provide to drive decisions and to share feedback with colleagues on the health of our MIDs. It is the effortless experience every customer wants. Review collected by and hosted on G2.com.
The customer support provided is exceptional. I have worked with several vendors in the industry and Chargebacks911 is the leader in the space by far. They are great at educating and guiding you if needed. They don't feel like a vendor, but rather, a partner who is there to ensure your success. Their knowledge from years of operating and being successful in the space is ahead of all others.
The platform is intuitive and easy to use. There is very little guess work needed on figuring out how the platform operates. This follows just how easy integration is as well. Review collected by and hosted on G2.com.
I don't have anything negative to say about the platform currently. Review collected by and hosted on G2.com.
Great chargeback management tool!
They are the only "full-service" tool that truly guides you along the way, very helpful and friendly people to work with. Effective chargeback management, a nice-looking dashboard. We were amazed by the onboarding team and how easy they made the onboarding process for us. Our success manager went above and beyond for us also, overall a great experience and should we need chargeback management in the future, I know exactly who we;re going with. Review collected by and hosted on G2.com.
I wish the dashboard would a bit more user-friendly, as some of the things there are not self-explanatory, and it took us some time to figure out how it all works, with a good amount of questions going to our rep. Review collected by and hosted on G2.com.
We enjoy the personable approach and the strong relationship we have with our AM and the rest of the team. When reports are delivered (occasionally) they are insightful. The team is understanding of our frustrations (mainly with the platform) and do their best to find alternatives to address our requests. We also like the nice steak they take us for at Christmas. Review collected by and hosted on G2.com.
The platform/dashboard is too rigid and not flexible enough to facilitate our needs, thus we need to create custom reports on our own system/BI. It is my opinion that simple changes would greatly improve customer satisfaction and commercial insights (which ultimately improves commercial viability for both the user and CB911) . We often suggest technical improvements to the platform but it is implied that we shouldn't waste our time asking as they would likely never be implemented. This in comparison with our gateway, who are open to customisations and can accommodate reasonable suggestions in good time, which assists everyone in enhancing overall profitability. Amendments and new contracts also take a long time, which is frustrating. Reports have to be manually requested instead of scheduled. And we also need to manually request credits from CB911 instead of being issued them automatically, which we find slightly questionable. Review collected by and hosted on G2.com.
Clean and easy to use case management system Review collected by and hosted on G2.com.
Errors in basic processes, lack of understanding of the chargeback space, technical breakdowns that cause significant issues in dispute process Review collected by and hosted on G2.com.
They are very responsive and take care of their customers Review collected by and hosted on G2.com.
It can be pricey at times, but ultimately saved our company from going overboard with chargebacks Review collected by and hosted on G2.com.
Support functions and resources that are placed on accounts, particularly when issues arise Review collected by and hosted on G2.com.
Technical issues associated to chargeback ingestion - although somewhat inevitable Review collected by and hosted on G2.com.
It is extremely user-friendly, great at helping to track chargebacks and identify areas of risk, I like the visuals, the graphing section is instrumental and relevant in drawing conclusions and decision-making Review collected by and hosted on G2.com.
I really can not think of any drawbacks other than it can be laggy at times Review collected by and hosted on G2.com.
They host several informational webinars, and along with speakers who are very knowledgeable about chargebacks and risk mitigation. Review collected by and hosted on G2.com.
There is nothing to dislike. The speakers on those webinars cover every possible scenario as it relates to chargebacks. Review collected by and hosted on G2.com.
