# Chargebacks911 Reviews **Vendor:** Chargebacks911 **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.4/5.0 **Total Reviews:** 17 ## About Chargebacks911 The beginnings of Chargebacks911 were not rooted in banking or payments. In fact, they weren’t in the financial sector at all. The company was founded by merchants who had poured years into building up an online business, only to see their success be eaten away by customer disputes. This experience inspired the launch of Chargebacks911 as the industry’s first — and only — end-to-end dispute management service. Today, they provide scalable enterprise solutions for decreasing payment disputes and recovering revenue lost to chargeback fraud. Offering the industry’s only performance-based ROI guarantee, the company uses a proprietary suite of software and service products to provide cost-effective, end-to-end chargeback management solutions. It’s no wonder why Chargebacks911 is trusted by more than 45,000 merchants to manage and protect over 2 billion transactions annually. The company is headquartered in the Tampa Bay area, with additional offices in Rayleigh, Essex. Recognized as a leading global service provider, Chargebacks911 has been honored with numerous accolades, including Best Chargeback Management Program, Best B2B Software, Best Industry Solution, and more. ## Chargebacks911 Pros & Cons **What users like:** - Users appreciate the **responsive and helpful customer support** from Chargebacks911, enhancing their overall experience and efficiency. (2 reviews) - Users appreciate the **efficiency** of Chargebacks911, enhancing focus on customer experience and chargeback prevention. (2 reviews) - Users commend the **accuracy of Chargebacks911** , noting improved win rates and seamless communication with their team. (1 reviews) - Users value the **decent analytics** offered, enhancing their ability to manage large order volumes effectively. (1 reviews) - Users value the **business growth** enabled by Chargebacks911, allowing focus on enhancing customer experiences and preventing chargebacks. (1 reviews) - Communication (1 reviews) - Users commend the **prompt and friendly customer support** from Chargebacks911, ensuring effective assistance for all inquiries. (1 reviews) - Customer Management (1 reviews) - Ease of Use (1 reviews) - Fraud Prevention (1 reviews) **What users dislike:** - Users find the **complexity of implementation** challenging, with unclear pricing leading to potential unexpected costs. (1 reviews) - Users find the **complex setup** of Chargebacks911 time-consuming, making it challenging to achieve an effective workflow. (1 reviews) - Users find Chargebacks911 **expensive** , often facing unexpected charges and complexities during implementation. (1 reviews) - Users find the **setup process slow** , making it challenging to achieve the desired workflows efficiently. (1 reviews) - Users find the **time inefficiency** in setting up Chargebacks911 to be a frustrating barrier to effective usage. (1 reviews) ## Chargebacks911 Reviews ### 1. Easy Portal, Responsive Team, and a Better Chargeback Win Rate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Chargebacks911?** CB911 has given me time back to focus on in store customer experience to help prevent chargebacks in the first place. Their customer portal is easy to navigate and see what chargebacks they have submitted. Their team has been so easy to work with, we have not had any issues getting in contact with them. In the short time we have been using them, they have increased our win rate! **What do you dislike about Chargebacks911?** Set up took awhile to get into a flow for what we were needing . **What problems is Chargebacks911 solving and how is that benefiting you?** They have increased our win rate with our first attempt chargebacks we receive. They have also shared their knowledge of best practices and why something should be done or not. ### 2. Quick, Helpful Team and an Intuitive Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Chargebacks911?** Quick responses from the team (expecially our account executive Josh Downham Ward), quick solutions, an intuitive website interface **What do you dislike about Chargebacks911?** more prompt interaction with alert services when disputing incorrectly sent prevention alerts (duplicates, declined transactions, etc) **What problems is Chargebacks911 solving and how is that benefiting you?** We’re currently working through issues enrolling our descriptors in prevention alert services (Ethoca, CDRN, RDR). We’re getting rejections because some of those descriptors appear to already be enrolled elsewhere. Once this is resolved, it should help our company reduce chb quantities and stabilize our chb ratio. ### 3. Great customer support and always finding solutions for requests. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander P. | cBroker Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Chargebacks911?** Working with Laura, Tal, Briana and Lewis. Very accommodating and helpful. **What do you dislike about Chargebacks911?** The dashboard can be better. It does seem a bit dated. **What problems is Chargebacks911 solving and how is that benefiting you?** Handling all CB Alerts enrolment and delivery ### 4. Effortless Chargeback Prevention with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** AMIT A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Chargebacks911?** I really value Chargebacks911 for Josh’s expert advice and recommendations, which offer strategic guidance and facilitate liaison with Networks, improving the whole process. Their customer service is better compared to previous services I used, and I appreciate the frequent email alerts throughout the day. The initial setup was super easy, which I found quite convenient. **What do you dislike about Chargebacks911?** Na **What problems is Chargebacks911 solving and how is that benefiting you?** I use Chargebacks911 for chargeback prevention and reducing disputes. ### 5. Good for the price **Rating:** 3.5/5.0 stars **Reviewed by:** Derek H. | Senior IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Chargebacks911?** Capable of handiling large volumes, Control over the entire life cycle of order. Decent Analytics **What do you dislike about Chargebacks911?** Pricing is cloudy at times. Prepare for higher than expected charges. Complex to implement. **What problems is Chargebacks911 solving and how is that benefiting you?** Prevents chargebacks ### 6. Great experience and very professional throughout **Rating:** 5.0/5.0 stars **Reviewed by:** Javan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Chargebacks911?** They've always been on top of their reporting and never missed a beat. **What do you dislike about Chargebacks911?** They're almost too good - I have no more problems to solve! **What problems is Chargebacks911 solving and how is that benefiting you?** In ecommerce it's inevitable not to have the odd complaint or chargeback here or there. What CB911 has allowed to do for our business has been awesome. They go to work on our behalf so we can focus on running our business. ### 7. Quick and Friendly Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Chargebacks911?** We sincerely appreciate the prompt and friendly responses we have received from our representative each time we have made an inquiry. In instances where our representative was unable to address our questions, they have been exceptionally helpful in directing us to the appropriate department that can assist with our concerns. **What do you dislike about Chargebacks911?** We encountered a minor issue with our MIDs and Descriptors; however, it is my understanding that this was not an error on CB911's part. **What problems is Chargebacks911 solving and how is that benefiting you?** Cb911 provides valuable assistance in preventing chargebacks through their Alert system, and they also support our team in disputing chargebacks as we continue to grow. ### 8. Chargebacks911 is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica G. | Chief Operating Officer, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Chargebacks911?** Chargebacks911 exceeds expectations in every way. They provide timely updates, strong analytics, easy onboarding, expert insight in a complex area and perhaps most critical of all, they are a true partner in the chargeback space. Other providers can sometimes cause you to feel like an after thought or a number, but the Chargebacks911 team is always working alongside you, customizing their approach to the specific challenges your business may be facing. Their advice and best practices have changed the way we manage chargebacks and taken us from a constant state of panic to being coherent and data driven in our approach. Thanks to Chargebacks911 we are able to effectively leverage tools that protect our business and our customers. There is no better team to trust with your chargeback strategy than Chargebacks911! **What do you dislike about Chargebacks911?** At one point the Chargebacks911 dashboard was not as helpful, but it has since been updated and I now rely heavily on the reporting they provide to drive decisions and to share feedback with colleagues on the health of our MIDs. It is the effortless experience every customer wants. **What problems is Chargebacks911 solving and how is that benefiting you?** Chargebacks911 is helping us understand how fraud is impacting our business, and giving us the tools and resources to take meaningful steps to identify and prevent fraud. They also help us to make use of programs avaiable in the industry that provide the best possible experience for card holders that interact with our site, reducing the need for chargebacks to be filed. This supports our goal to always provide a low friction journey for our users. ### 9. Exemplary level of service and knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Chargebacks911?** The customer support provided is exceptional. I have worked with several vendors in the industry and Chargebacks911 is the leader in the space by far. They are great at educating and guiding you if needed. They don't feel like a vendor, but rather, a partner who is there to ensure your success. Their knowledge from years of operating and being successful in the space is ahead of all others. The platform is intuitive and easy to use. There is very little guess work needed on figuring out how the platform operates. This follows just how easy integration is as well. **What do you dislike about Chargebacks911?** I don't have anything negative to say about the platform currently. **What problems is Chargebacks911 solving and how is that benefiting you?** Fraudulent transaction prevention, representments, and risk management. ### 10. Great service & people to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei Z. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Chargebacks911?** Great chargeback management tool! They are the only "full-service" tool that truly guides you along the way, very helpful and friendly people to work with. Effective chargeback management, a nice-looking dashboard. We were amazed by the onboarding team and how easy they made the onboarding process for us. Our success manager went above and beyond for us also, overall a great experience and should we need chargeback management in the future, I know exactly who we;re going with. **What do you dislike about Chargebacks911?** I wish the dashboard would a bit more user-friendly, as some of the things there are not self-explanatory, and it took us some time to figure out how it all works, with a good amount of questions going to our rep. **What problems is Chargebacks911 solving and how is that benefiting you?** Taking the pain away knowing we're never hitting the chargeback thresholds ever again. ### 11. Good provider, nice team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Chargebacks911?** We enjoy the personable approach and the strong relationship we have with our AM and the rest of the team. When reports are delivered (occasionally) they are insightful. The team is understanding of our frustrations (mainly with the platform) and do their best to find alternatives to address our requests. We also like the nice steak they take us for at Christmas. **What do you dislike about Chargebacks911?** The platform/dashboard is too rigid and not flexible enough to facilitate our needs, thus we need to create custom reports on our own system/BI. It is my opinion that simple changes would greatly improve customer satisfaction and commercial insights (which ultimately improves commercial viability for both the user and CB911) . We often suggest technical improvements to the platform but it is implied that we shouldn't waste our time asking as they would likely never be implemented. This in comparison with our gateway, who are open to customisations and can accommodate reasonable suggestions in good time, which assists everyone in enhancing overall profitability. Amendments and new contracts also take a long time, which is frustrating. Reports have to be manually requested instead of scheduled. And we also need to manually request credits from CB911 instead of being issued them automatically, which we find slightly questionable. **What problems is Chargebacks911 solving and how is that benefiting you?** Fraud and chargeback alerts, allowing the opportunity to resolve consumer contacts/chargeback requests before escalation. ### 12. Review of Services **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Chargebacks911?** Clean and easy to use case management system **What do you dislike about Chargebacks911?** Errors in basic processes, lack of understanding of the chargeback space, technical breakdowns that cause significant issues in dispute process **What problems is Chargebacks911 solving and how is that benefiting you?** Chargeback ingestion and alerts. Consolidates our cases to one single source ### 13. Great Customer Service & Awesome Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Chargebacks911?** They are very responsive and take care of their customers **What do you dislike about Chargebacks911?** It can be pricey at times, but ultimately saved our company from going overboard with chargebacks **What problems is Chargebacks911 solving and how is that benefiting you?** Chargebacks911 helped us reduce the number of fraudulent chargebacks that were hitting our account. ### 14. Chargebacks911 Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Chargebacks911?** Support functions and resources that are placed on accounts, particularly when issues arise **What do you dislike about Chargebacks911?** Technical issues associated to chargeback ingestion - although somewhat inevitable **What problems is Chargebacks911 solving and how is that benefiting you?** Chargeback related issues including ingestion, submission, and pattern recognition ### 15. Chargebacks911 is essential to your business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Accountant, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Chargebacks911?** It is extremely user-friendly, great at helping to track chargebacks and identify areas of risk, I like the visuals, the graphing section is instrumental and relevant in drawing conclusions and decision-making **What do you dislike about Chargebacks911?** I really can not think of any drawbacks other than it can be laggy at times **Recommendations to others considering Chargebacks911:** If you are looking to manage, track, review, evaluate chargebacks, I highly recommend giving Chargebacks911 a try. **What problems is Chargebacks911 solving and how is that benefiting you?** identifying areas of risk, tracking chargebacks, and using the data to improve our systems and avoid chargebacks ### 16. Chargebacks911 provides information on every day trends as it relates to chargebacks. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Chargebacks911?** They host several informational webinars, and along with speakers who are very knowledgeable about chargebacks and risk mitigation. **What do you dislike about Chargebacks911?** There is nothing to dislike. The speakers on those webinars cover every possible scenario as it relates to chargebacks. **What problems is Chargebacks911 solving and how is that benefiting you?** I look at each transaction in debt as it relates to verification before approval. I have a reduction in chargebacks. ### 17. Help with chargebacks in a at risk service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Chargebacks911?** We are considered a high risk merchant and need a high risk merchant account, because of this charge backs are under more scrutiny on our account. Chargebacks 911 helps us to manage track, and avoid charge backs in our business. They also send tools every month that help keep me up to date on the laws, and regulations behind payments and charge backs in each state. We do business all over the United States and therefore need to be in the know for all of the states we are working in. We have been able to minimize the amount of charge backs with the help of Chargebacks 911! **What do you dislike about Chargebacks911?** I do wish they had more offerings to help with ACH charge backs, but I do understand that is more of a banking industry and payment problem than Chargebacks911's. ACH payments can be reversed up to 90 days after it is made, and there is not much a merchant can do about it. Chargeback911 does offer some tips on keeping clients happy and giving a money back guarantee in hopes of heading off these charge backs, but as I stated before there is little they can do that I am aware of. **Recommendations to others considering Chargebacks911:** I definitely recommend for all high risk merchants or online retailers. Charge backs are a problem but Chargebacks911 can help. **What problems is Chargebacks911 solving and how is that benefiting you?** We are solving the biggest problem most i line, and high risk companies face....CHARGE BACKS. Chrgebacks911 describes this as friendly fraud. Clients receive a service or product and then charge back the payment. Before Chargeback911 we just assumed we had to live with these, but know we are utilizing their tools to keep charge backs low, and have learned how to combat charge backs before and after they happen. ## Chargebacks911 Discussions - [What is chargeback management solution?](https://www.g2.com/discussions/what-is-chargeback-management-solution) - 1 comment - [View Chargebacks911 pricing details and edition comparison](https://www.g2.com/products/chargebacks911/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+20%3A55%3A52+-0500&secure%5Bsession_id%5D=ccb94788-6ef3-4b4a-8732-a56c92c6e439&secure%5Btoken%5D=04267f14c649ca97c4c34b7aebc884cc2ca64af34d656bda07883debcc5d6dac&format=llm_user) ## Chargebacks911 Integrations - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) ## Chargebacks911 Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Collections** - Late Payments - Disputed Transactions - Personalized Customer Messaging - Customer Profiles **Response** - Device Tracking - Fraud Markers - Blacklisting - Bot Mitigation **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Self Service** - Customer Portal - Financial Documents **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning ## Top Chargebacks911 Alternatives - [Signifyd](https://www.g2.com/products/signifyd/reviews) - 4.6/5.0 (331 reviews) - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (596 reviews) - [SEON](https://www.g2.com/products/seon/reviews) - 4.6/5.0 (373 reviews)