Channel Mechanics PRM Reviews & Product Details

I love its intuitive design that simplifies complex channel management tasks and the detailed analytics and reporting is helping me make informed decisions based on real-time data.

The customer support and training resources available were enhancing my overall experience with the product. Review collected by and hosted on G2.com.

Channel Mechanics stands out as a beacon of efficiency and innovation. After extensive use, it’s become clear that there’s very little to dislike about this robust platform. Review collected by and hosted on G2.com.

Weekly calls with people from Channel Mechanics, this insures issues are resolved quickly and allows us to customise the site in many different ways. It's also super easy for partners to use. Review collected by and hosted on G2.com.

There isn't much, but we do sometimes encounter issues pressing the back button on our browser, this can cause the site to crash. However, there are back buttons on the site that if you remember to use, won't cause any issues. Review collected by and hosted on G2.com.

The best part of my Channel Mechanics experinece was the assistance provided by our Customer Success Manager - Cian who was very knowledgeable and provided quick responses to any problems I encountered.

Another element wich was particulary great was the ease of use of the system when setting up the courses and quizzes in the Program Configuration. The system was also very easy to navigate and provided all the key information I needed at a glance using the dashboards. Review collected by and hosted on G2.com.

There have been some minor cosmetic issues however these have been flagged and are being addressed. Review collected by and hosted on G2.com.

The channel mechanics intergation was simple. Single Sign On (SSO) with our own portal provider was easy and channel mechanics team did this quickly and efficiently. I aslo like channel mechanics support strucutre and we meet weekly to work through any issues. excellent service by the team. Review collected by and hosted on G2.com.

the platfrom was a little limited in terms of use and visibility of certain data. we had a lot of whitespace when considering a seamless passthrough fom our own branded portal to channel mechanics portal. Review collected by and hosted on G2.com.

PRM support us to work better with our business partner, understand their necessities. It allows us to structure our internal processes in a smooth way. The colleagues of Channel mechanics have a deep knowledge and an excellent understanding of the business, which enabled an easy and quick implementation. The daily use of the tool is easy and some of the new features helps us to create a great business environment. Review collected by and hosted on G2.com.

The look and feel of the PRM is not very modern. Review collected by and hosted on G2.com.

Our journey started from a Demo and ended at buying the software for 3 years at once. Thats how much inspired and impressed we were from the product capabilities and the mind blown support. Finally we implemented it into out organisation. Also, i want to mention the problem solving metric was why we onboarded this tool. As we deal globally, we have a lot of partners/agents/sub-agents/master partners. It was difficult to manage each one of them thats where Channel Machanic's came to the rescue. Now with each customer information that we have in our CRM, an added field of partner information is not a bad deal. Dealing with these many partners was a big hectic task in our day to day lives. PRM has a partner portal where we have uploaded all the required documents, videos, training guides and materials, sales brochures, support documentation etc. Thats how we have saved loads of time in giving by giving training and learning to our partners throught his tool that earlier we used to give manually. It helps us in creating multiple transactional opportunities, gaining new customers, measuring sales while applying the necessary discounts through incentives, rebates or credits at the back end. And the most important part is the way it eases the work of Rebate management by giving us the insights on volume rebates, sales rebates, purchasing rebates and Growth rebates.

PRM is a gennie for a vendor like us. Review collected by and hosted on G2.com.

Nothing as such at present however there is always a room for improvement. Review collected by and hosted on G2.com.

The pre-built structure allowed us to quickly build the framework for our Deal Registration process. Having different components allowed us to foicus on the existing needs while setting us up to build out our Partner Portal over time. Review collected by and hosted on G2.com.

Some of the challenges included the different Time Zones which sometimes delayed the updates and slowed down the interactions at times. Review collected by and hosted on G2.com.

Within same time zone so support tickets are managed in a timely manner, although cannot answer for Americas or Asia team.

Support ticket team is very responsive.

They understand the complexities of the Vendor. Review collected by and hosted on G2.com.

Awaiting for weekly catch ups to discuss gaps whereas prefer email updates within X time frame - usually because the follow up steps require other colleagues and rather get the fix implemented.

Some updates require more than 8 weeks which I think is undeseraible.

Although understand complexities, it takes a long time to consider a potential resolution however this does not include making it live in production environment. Review collected by and hosted on G2.com.

One of the key benefits of Channel Mechanics PRM is its ease of reporting access. The platform offers detailed and customizable reporting tools that provide valuable insights into partner performance and program effectiveness. This capability is crucial for making informed decisions and optimizing partner engagement strategies.

Additionally, Channel Mechanics PRM excels in scalability, particularly through the seamless addition of new Opportunity Partner Groups (OPGs). This feature allows the program to expand effortlessly as our partner network grows, ensuring the platform can handle increasing demands and complexities without compromising performance.

Moreover, the enhanced weekly administrative meetings provided by Channel Mechanics PRM significantly streamline partner management. These meetings facilitate regular check-ins on ongoing tickets and processes, ensuring that goal-setting and milestones are consistently achieved. Review collected by and hosted on G2.com.

The existing system has limitations that impact the accurate display of country-level discounts under each program. Specifically, the system struggles with the following issues:

Inaccurate Discount Application: Due to current system constraints, discounts may be incorrectly zeroed out or not displayed at all. This issue arises from inherent program-level limitations in how the system processes and applies discount information at the program level. But discounts may be applied differently at the country level.

Lack of Country-Level Visibility: The system's design does not support the detailed visibility required for country-specific discount displays. As a result, users may encounter scenarios where discounts are either not applied (zero discount) or not shown (see your distributor), leading to potential discrepancies in pricing and reporting.

These limitations highlight a need for system improvements to ensure that discounts are accurately reflected and displayed at the country level, thereby enhancing overall system reliability and user experience. Review collected by and hosted on G2.com.

Due to the simplicity of the platform and the assistance we received from Ronan, our dedicated customer success manager, we implemented the first phase of our new partner program in less than two months, allowing partners to sign-up, register leads, and access content all from one location. Review collected by and hosted on G2.com.

Minor cosmetics such as icon sizing and font unavailability. Review collected by and hosted on G2.com.