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63 out of 64 Total Reviews for CentralReach
Overall Review Sentiment for CentralReach
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Central reach is easy to use, the number of features it has is great, customer support is easy to reach. Review collected by and hosted on G2.com.
It has some bugs to work out, it doesn't always load, it's slow, it kicks me out. Review collected by and hosted on G2.com.
Like it's so easy to access and I cannot feel any lag or delay when I click any of their buttons. Tech Support Team is really helpful when I asked them questions. There's a lot of features in CentralReach which is a good thing and it's just enought and not too wordy nor overwhelming. Review collected by and hosted on G2.com.
Actually, and honestly, I cannot think of any bad experiences when I use CentralReach because it's convenient, and you won't feel any hassle at all because it's no lag or delay. Maybe try to have chat email support so it could be easily figured out if there is any question. Review collected by and hosted on G2.com.
I like that the developer keeps on updating their software and the fact that the program itself is very reliable, as well as their customer service support is very nice. Review collected by and hosted on G2.com.
The thing I dislike about central reach is that there are times that when they send out maintenance patches, there are still a few things or glitches that comes along with it which makes it somehow time consuming for the users to get resolve and when urgency is at hand, it gets very inconvenient. Review collected by and hosted on G2.com.
I like Central Reach because all the information and all necessary data are easy to access. Review collected by and hosted on G2.com.
I do not have any problem while using CentralReach. Review collected by and hosted on G2.com.
I liked that CentralReach gave me a one-stop shop for case management. The ability to add, master, and delete programs is excellent. I liked that I could add reports as necessary as well. Review collected by and hosted on G2.com.
CentralReach is not very intuitive. I constantly asked others how to use the software for quite a while after being trained. I believe it is easier to use programs such as extendedReach instead. Review collected by and hosted on G2.com.
Contains resources in one space. Easy to access all necessary information in a patient chart, including records, billing, authorizations. Review collected by and hosted on G2.com.
Lacks a patient ledger function. Can be difficult to decipher a true patient balance, especially if the patient has been receiving services for a long time. Review collected by and hosted on G2.com.
Central reach makes writing billing notes very easy and it is easy to navigate the system. The note writing portion is self explanatory and user friendly. I like it much more than salesforce. Review collected by and hosted on G2.com.
Updates can be inhibiting of the ability to write notes or log on. There was an entire week where central reach was down and no one could login. Once it was back up and running we had so much billing to catch up on. Review collected by and hosted on G2.com.
What i like most about central reach is how user friendly it actually is. It is great for scheduling, writing notes and seeing client's charts. I also love how easy it is to create a graph at the end of every session. Review collected by and hosted on G2.com.
Some downsides include the fact that central reach will sometimes be down and sometimes it can be down for a whole day. This does not occur horribly often but it still happens often enough to be noticeable and irritating. Review collected by and hosted on G2.com.
CentralReach has a ton of functionality. I find out something new it can do nearly every day. I particularly like the ability to automatically push client lessons into other sessions (eg from their regular session into their maintenance session). Review collected by and hosted on G2.com.
It breaks down often. It's really frustrating. There is also a bug where sometimes you're not able to sign a client session note and have to redo it 3 or 4 or 12 times. Our current "workaround" is to clear our cookies which takes forever. That said, the bug seems to be only when working with Samsung tablets. Review collected by and hosted on G2.com.
