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Celonis Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Celonis Media

What is Process Mining?
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What is Process Mining?
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Celonis Reviews (322)

Reviews

Celonis Reviews (322)

4.5
322 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the software for its user-friendly interface and powerful process visibility, which enable effective analysis and optimization of business processes. The ability to visualize complex data and identify inefficiencies is highly valued, making decision-making more straightforward. However, some users note that the initial setup can be complex and time-consuming, which may pose challenges for new users.

Pros & Cons

Generated from real user reviews
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Aleko A.
AA
Business Process Auditor
Enterprise (> 1000 emp.)
"Great app for process mining"
What do you like best about Celonis?

The app include all sort of analysis a process analyst wants Review collected by and hosted on G2.com.

What do you dislike about Celonis?

I was unable to export the results to use it in presentation preparing apps such as MS Powerpoint Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that you find Celonis helpful for process analysis! If you'd like to share more details about your review, please reach out to cx@celonis.com. Thank you!

Verified User in Computer Networking
UC
Enterprise (> 1000 emp.)
"Celonis Review"
What do you like best about Celonis?

Celonis has been a game-changer for our process optimization efforts, giving us a clear, data-driven X-ray into how our operations truly run. While the initial setup and learning curve were a bit challenging, the visual insights it provides are incredibly powerful and have helped us identify some bottlenecks. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

There could be easy to watch tutorial videos for people new to the platform Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that Celonis has been a game-changer for your operations. If you're open to telling us more about how we can provide onboarding enablement that suits you, please reach out to us at cx@celonis.com.

Alessandro K.
AK
Continuous Monitoring and Audit Manager
Enterprise (> 1000 emp.)
"Celonis experience"
What do you like best about Celonis?

it is very easy to use, with direct access to all data from different sources. the implementation of our use cases has been done very quickly with a great suport team directly from Celonis. we use two apps for audit activities for our dayly audit activities. very easy integration with SAP. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

nothing. it can be used for thousands of different analysis and applications Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Hi Alessandro, we're thrilled that you find Celonis easy to use and had a smooth implementation! Thank you very much for your feedback.

Verified User in Information Services
UI
Mid-Market (51-1000 emp.)
"Powerful insights & process clarity"
What do you like best about Celonis?

Celonis provides powerful insights through process mining, enabling smarter, faster decisions. Its user-friendly interface and automation capabilities drive real business value and continuous improvement. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

The platform has a learning curve for beginners, but once mastered, it becomes incredibly intuitive and impactful. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that you find Celonis to provide powerful insights! If you're open to telling us more about the learning curve, and how to ease this, please reach out to us at cx@celonis.com.

Verified User in Retail
CR
Enterprise (> 1000 emp.)
"Ease of use"
What do you like best about Celonis?

What I like best about Celonis is its ability to provide a comprehensive and detailed view of business processes by creating a digital twin of the company's operations. This enables organizations to identify areas for improvement and uncover hidden value efficiently. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Some users find the initial setup and configuration to be complex and time-consuming. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your positive experience with Celonis. We understand that the initial setup and configuration may be challenging for some users, and we are committed to providing resources and support to make this process smoother for our customers. If you have any ideas or suggestions, please share them at cx@celonis.com.

Jagata V.
JV
Sr. Data analyst
Enterprise (> 1000 emp.)
"Powerful visualiation and process mining tool"
What do you like best about Celonis?

The amount of information provided automatically when data model is built is very good. It shows the process flow graph and various process flows which can be analysed to draw in deepth insights which isn't possible using traditional data visualization tools like tableau or powerBI. Data can be extracted and stored on Celonis cloud which is useful when creating views and transformations. Ease of Implementation is high. Data integration is smooth. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Too much information is tough to process for non technical people. Learning curve is bit high compared to traditional data visualization tools. Bit slow when using huge amounts of data like >10TB. Little hectic process to implement real-time data analysis. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Hello Jagata, thank you for sharing your experience with Celonis and for your appreciation of our platform. We're keen on hearing more about your thoughts on the learning curve for non-technical users, and your challenges with implementing Celonis for real-time analysis. If you're open to sharing more details, please reach out to us at cx@celonis.com.

Thank you!

VP
Engineer
Small-Business (50 or fewer emp.)
"Good"
What do you like best about Celonis?

Process Mining, it was easy to use and navigate Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Some common dislikes about Celonis include its complexity, steep learning curve, and potential for slowdowns when dealing with large datasets. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for your feedback. We understand that some users may find Celonis complex, and we are continuously working to improve the platform's usability and reduce the learning curve. If you have any ideas you can share with us, please do reach out to cx@celonis.com.

Verified User in Automotive
UA
Enterprise (> 1000 emp.)
"Celonis - Game-Changer"
What do you like best about Celonis?

After implementing Celonis Process Mining, we are able to see all the bottlenecks in our operations. The dashboards make complex looking data easily accessible to non-technical users. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Require more effort from the IT Team. Also pricing model is somewhat vague. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

We're glad to hear that Celonis Process Mining has helped you! If you're open to discussing your challenges further, please reach out to cx@celonis.com. Thank you!

PL
Process Consultant
Mid-Market (51-1000 emp.)
"Process Mining"
What do you like best about Celonis?

Process Discovery from the holistic to the granular level. End to end process view along with all the standard and customized KPIs in single view. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Integration with other source systems.

System reusablity for next steps.

No suggested solution for the problem identified. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thanks for sharing your feedback. We're glad to hear that Celonis is helping you with process discovery and insights. We appreciate your input on integrations, reusability, and suggested solutions—these are valuable considerations as we continue to evolve the platform. If you have any specific needs or suggestions, feel free to reach out to us at cx@celonis.com.

Alex D.
AD
Business Analyst
Consulting
Small-Business (50 or fewer emp.)
"Excellent solution for the process optimization"
What do you like best about Celonis?

I really appreciate the product's rich functionality, user-friendly interface, and powerful engine.

I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

I miss being able to use Celonis on-premise. Some of my customers refused to publish data to the Celonis EMS Cloud. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your positive experience with Celonis!

We're glad to hear that you find our platform's functionality, UI, and performance to be valuable. We appreciate your feedback on our academy and community. If you'd like to share more details about your experience, particularly about your transition to the cloud, please feel free to contact us at cx@celonis.com.

Questions about Celonis? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Balaji R.
BR
Balaji Rajendran
Last activity over 4 years ago

When do I think about the scalability, of the solution?

Verified User
G2
Verified User
Last activity almost 4 years ago

what is the best way to

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

21 months

Average Discount

16%

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Celonis Features
Data Consolidation
Data Validation
Standard KPIs
Dashboards
Custom KPIs
Custom Reports
Process Library
Collaboration
Integrations
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Celonis