Celonis Reviews & Product Details

About Celonis Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2025 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.

Product Website

Seller

Celonis

Discussions

Celonis Community

Languages Supported

German, English, French, Japanese, Dutch, Portuguese, Russian, Spanish

Overview by

Elisabeth Bauer (Eliminating the Executive Gap)

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Celonis Media

What is Process Mining?

Official Downloads

(5)

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G2 reviews are authentic and verified.

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Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

11/9/2023

"One of the best process mining tool."

3.5/5

What do you like best about Celonis?

Celonis provides a clear and visual representation of business processes,customer journeys, helping organizations understand how things are really working,also it identifies bottlenecks and inefficiencies, allowing businesses to optimize their processes for better performance. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Celonis involves analyzing a lot of data, sometimes it becomes difficult to process the information, ccustomer journeys Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

The platform offers real-time insights, which is crucial for making informed decisions quickly, It is very easy in terms of deep dive and can get more garnular information,

with a deep understanding of processes, there's potential for automation, streamlining operations and reducing manual work. Review collected by and hosted on G2.com.

Gourav S.

Senior Data Engineer

Mid-Market (51-1000 emp.)

11/11/2023

"Experience in Celonis as Data Engineer and loved the work on Celonis process mining than other tool."

4.5/5

What do you like best about Celonis?

Celonis is the best process mining tool that others, I really loved to working on Celonis, its Data transformation, Data modeling and analysis best way to map the process and handle the data as per business requirements. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Sometimes getting kind of glitch or error while working on Celonis but Celonis team will support us to resolve them. Review collected by and hosted on G2.com.

Vivek N.

Data Scientist

Small-Business (50 or fewer emp.)

5/24/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

""Captivating Creativity: A Review of celonis""

5/5

What do you like best about Celonis?

Real-time Monitoring and Visualization: Users find value in Celonis' real-time monitoring features, which provide up-to-date insights into process performance. The platform offers intuitive and visually appealing dashboards, making it easier for stakeholders to understand complex process data. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

While Celonis provides a range of pre-built dashboards and analytics features, some users have expressed that customizing these features to specific business needs can be complex and may require dedicated technical expertise. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Celonis supports organizations in their journey towards continuous process improvement. By providing real-time monitoring, analysis, and insights, it allows stakeholders to identify process variations, track key performance indicators, and measure the impact of process changes. This empowers organizations to make data-driven decisions and continually optimize their processes for better outcomes. Review collected by and hosted on G2.com.

LAURA B.

Small-Business (50 or fewer emp.)

10/25/2023

"Process improvement enabler"

4.5/5

What do you like best about Celonis?

Easy to use by not technical users and allows to calculate value of actions Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Is a very expensive tool so the ROI is a challenge Review collected by and hosted on G2.com.

Anjali m.

Senior Consultant

Enterprise (> 1000 emp.)

5/24/2023

"The Power of Celonis: Revolutionizing Process Optimization"

4/5

What do you like best about Celonis?

One of the standout features of Celonis is its advanced process mining capabilities. As a developer, I appreciate how Celonis effortlessly connects to various data sources, allowing us to gain deep insights into complex processes. Its ability to automatically reconstruct end-to-end processes, identify bottlenecks, and pinpoint areas for improvement has been instrumental in our optimization efforts. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Cost Considerations: As a robust and feature-rich platform, Celonis can come with a significant price tag. Depending on the organization's size and needs, the licensing and implementation costs may be perceived as a disadvantage, particularly for smaller businesses with limited budgets. It's essential to carefully assess the return on investment and evaluate if the benefits justify the cost. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Problem - Lack of Process Visibility: Celonis tackles the issue of limited process visibility by providing a comprehensive view of end-to-end processes. By connecting to various data sources and analyzing process data in real time, Celonis uncovers hidden process inefficiencies, bottlenecks, and variations. This enhanced visibility allows organizations to identify areas for improvement and make data-driven decisions.

Benefit - Improved Process Efficiency - With a clear understanding of process inefficiencies, organizations can implement targeted optimizations, streamline workflows, and eliminate bottlenecks. This results in improved process efficiency, reduced costs, and enhanced productivity.

Problem - Siloed Data and Lack of Collaboration: Celonis helps break down data silos by integrating data from various systems and sources. It creates a centralized platform that allows stakeholders from different departments to collaborate, share insights, and align on process improvement initiatives.

Benefit: Cross-Functional Collaboration - By facilitating collaboration and information sharing, Celonis fosters cross-functional collaboration, breaking down communication barriers. This promotes a culture of continuous improvement, enabling teams to work together towards common process optimization goals. Review collected by and hosted on G2.com.

Vaishnavi B.

Data engineering Analyst

Small-Business (50 or fewer emp.)

11/7/2023

"Great experience"

5/5

What do you like best about Celonis?

It is great path to learn explore new opportunities and expel the skills to be vigilant in the desired feild. It is ease to use and implement. It's features are so handful for new user and have great support. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

It is currently well but should adapt new changes in technology. Review collected by and hosted on G2.com.

Christian F.

Small-Business (50 or fewer emp.)

10/25/2023

"A Good Tool Just Got A Little Better"

4/5

What do you like best about Celonis?

Updated data integration platform, ease of use, awsome support from lead value engineers Review collected by and hosted on G2.com.

What do you dislike about Celonis?

New features are usally quite immature when they are released, it is quite exhausting and confusing to work with action flows, still not all features in Views available Review collected by and hosted on G2.com.

Verified User in Consulting

Mid-Market (51-1000 emp.)

11/26/2023

"Process Excellency"

4.5/5

What do you like best about Celonis?

Helps at looking the processes in depth. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Sometimes may find difficulty on data connection Review collected by and hosted on G2.com.

Swetha Y.

Azure Data Engineer

Enterprise (> 1000 emp.)

5/10/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Process mining tool Platform"

4.5/5

What do you like best about Celonis?

It has helped me to create a more standardized process and I have worked in UI and signavio.It has a well integrated collection of applications which are used to automate the process and which is really helpful and yes , compared to other tools, it is flexible and we are able to create our own use cases. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

1.The drag and drop option has to designed in a flexible manner inorder to make it easier to access the tool.

2.Price of the user license is little bit high when compared to other tools.

3) Late response from technical support team. Review collected by and hosted on G2.com.

Danielle Y.

System Administrator

Enterprise (> 1000 emp.)

5/9/2023

"Advanced process mining technologies"

4.5/5

What do you like best about Celonis?

More easily than the competition, data analysis may be performed on the individual process phases. The interface requires less cognitive effort to utilize. The data analysis aids in isolating the issue at hand. With the use of job mining, we were able to see even the minutest of information. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

The analytics component, comprised of Views and the knowledge model module, is quite difficult to utilize. It calls for complex programming and has a high propensity to disrupt the status quo. Every week, my client told me to tidy up my code. Review collected by and hosted on G2.com.