Celonis Reviews & Product Details

About Celonis Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. © 2025 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.

Product Website

Seller

Celonis

Discussions

Celonis Community

Languages Supported

German, English, French, Japanese, Dutch, Portuguese, Russian, Spanish

Overview by

Elisabeth Bauer (Eliminating the Executive Gap)

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

Celonis Media

What is Process Mining?

Official Downloads

(5)

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Rojan S.

Founder

Information Technology and Services

Small-Business (50 or fewer emp.)

4/24/2025

"Made making decisions simple for business"

4/5

What do you like best about Celonis?

I like how Celonis takes complex, hidden processes and turns them into a clear visual map to show where inefficiencies lie and helps solve them through automation and smart recommendations. I like how it integrates with Salesforce and other systems. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

A bit hard to learn at first for users without a data background, some might feel overwhelmed without training. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

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We're glad to hear that you find Celonis helpful in simplifying processes! We understand that the learning curve may be steep for some users - if you'd like to discuss this further, please reach out to us at cx@celonis.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/30/2025

"ETL"

3/5

What do you like best about Celonis?

ETL is an essential component of any data pipeline. ETL stands for extract, transform, and load, and I appreciate how it takes unorganized data and refines it, making the data clean and providing proper context. This aspect of ETL is something I really value. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

So far, my experience exploring this platform has been positive. In terms of user experience and the interface, I would probably rate it a 7 out of 10. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

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We're glad to hear that you value our ETL capabilities. Thank you for sharing your experience exploring our platform. We appreciate your feedback on the user experience and interface, and we're always working to improve in those areas. If you'd like to tell us more, please reach out at cx@celonis.com.

Dhruv J.

Celonis Consultant

Enterprise (> 1000 emp.)

8/11/2022

"Celonis is the future of process mining"

5/5

What do you like best about Celonis?

We have recently started implementing OCPM and it’s a great and better way when it comes to visualise end to end process. On top of that, Copilot is great addition as its implementation highly reduced service tickets. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

AI Code Assistant feature to help data engineers while writing transformations will be amazing Review collected by and hosted on G2.com.

Tristan K.

Associate Consultant

Enterprise (> 1000 emp.)

11/5/2025

"Empowering Platform for Building Custom Apps"

5/5

What do you like best about Celonis?

That you can build your own app, Celonis is basically becoming a Software for everything. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Currently not really anything, as I‘m just getting started. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

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Thank you for sharing your positive experience with Celonis! We're thrilled to hear that you are finding value in the platform. If you encounter any challenges or have suggestions for improvement as you continue using Celonis, please don't hesitate to let us know at cx@celonis.com.

Nimish B.

Full Stack Developer

Small-Business (50 or fewer emp.)

10/21/2025

"Super Intuitive UI Makes It a Breeze to Use"

5/5

What do you like best about Celonis?

Easy to use, Ui is super intuitive and overall user experience is fine Review collected by and hosted on G2.com.

What do you dislike about Celonis?

slow customer support and some very silly bugs or misses in the application Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

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Thank you for your feedback! We're pleased to hear that you find our UI intuitive and user-friendly. We apologize for any inconvenience you experienced with our customer support and bugs in the application. We are actively working to enhance our support and address any issues to ensure a smoother experience for our customers.

Gayatri Y.

SR. consultant WalkMe administrator and Developer

Small-Business (50 or fewer emp.)

9/29/2025

"Good"

5/5

What do you like best about Celonis?

There process mining service are good. Invoice delay services Review collected by and hosted on G2.com.

What do you dislike about Celonis?

It's good in visualization Nd automation but sometimes takes time for processing Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

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Thank you for your feedback! We're glad to hear that you find our process mining services helpful. If you'd like to share more about the challenges you've faced in processing, please reach out to us at cx@celonis.com.

Jorge F.

Process Mining Analyst

Enterprise (> 1000 emp.)

11/29/2024

"3 year of Celonis in Procurement and Accounts Payable"

4.5/5

What do you like best about Celonis?

Celonis is a very balanced solution. It allows the company to visualize data as never before, taking insights and leveraging them to automate and change processes. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

The biggest problems of celonis are the following. The first one has to do with the support, sometimes we have bugs or problems with celonis that we cannot solve and celonis support takes a lot of time to really help and solve the problems, additionally o give them information about the problem and they keep asking for the same information over and over again. The second problem is how slow celonis gets, we have already open tickets about it but they cannot give as an explanation or a solution. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

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Hi Jorge, it's great to hear that Celonis is helping you solve so many different issues. We're committed to addressing any issues you encounter and providing a seamless experience - if you're open to sharing more, please reach out to cx@celonis.com so we can understand your concerns in greater detail.

angelo e.

Ai Chatbot Specialist

Small-Business (50 or fewer emp.)

4/25/2025

"A brief review of celonis"

4/5

What do you like best about Celonis?

its execution management it positions itself a a alternative for the likes of Execution Management System, This helps businesses see the wrongs in the system . But it gives step by step solutions to the said problems Review collected by and hosted on G2.com.

What do you dislike about Celonis?

The process of integrating it to pre-existing programs with in the business and complexity it gives to first time users of the system. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

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We're glad to hear that you find Celonis helpful in execution management. If you'd like to share any ideas you have about reducing complexity for beginners, please reach out to us at cx@celonis.com.

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

5/13/2023

"User-Friendly Interface, Configurable Yet with Growth Potential"

5/5

What do you like best about Celonis?

I find the user-friendly environment and ease of use of Celonis extremely valuable, making it accessible even for non-technical users. The analysis feature is particularly useful, as is the case-centric backend setup. It effectively solves problems across multiple process areas, and the scope of development is impressive compared to other platforms. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

I dislike the presence of useless functionalities like the OCPM, which has recently been implemented but is very buggy and lacks specific required features. Additionally, the new views implemented on the front end are not useful at all, and the previous analysis options were more beneficial. Therefore, I would prefer to remove both the views and OCPM features. Review collected by and hosted on G2.com.