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Celonis Reviews & Product Details

Verified User in Oil & Energy
IO
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Celonis?

I belive that Celonis platform is th best choice today for process data mining and automation also the innovation direction is very strong. Connector is very strong, visual data mining, object process explorer is very powerful. now there are also other AI features available where it is possible to create assistants in "lowcode" logic. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

the possibility of setting a brand color, lately some improvements have been made Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Audit process, Maverik Buying, Duplicate Invoice Checker Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis
(Original )

Hi there, thank you for your positive feedback! We appreciate your input on the brand colour settings - if you have more suggestions, please reach out to us at cx@celonis.com.

Celonis Overview

What is Celonis?

About Celonis Since 2011, Celonis has helped thousands of the world’s largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organization has a common language for how the business runs, visibility into where value is hiding, and the ability to capture it. Celonis is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide. © 2024 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.

Celonis Details
Product Website
Languages Supported
German, English, French, Japanese, Dutch, Portuguese, Russian, Spanish
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Product Description

Since 2011, Celonis has helped thousands of the world’s largest and most esteemed companies yield immediate cash impact, radically improve customer experience, and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organization has a common language for how the business runs, visibility into where value is hiding, and the ability to capture it. Celonis is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide. Find out more at celonis.com

How do you position yourself against your competitors?

Celonis is the only company that can help you (1) understand how your processes truly run, (2) define how they should run, and (3) turn insight into action to capture the identified value.

This starts with Celonis providing unprecedented visibility into your end-to-end value chains – capturing every movement of every process across the enterprise. We take the data from your systems and use process mining technology to turn that data into a living, system-agnostic digital twin of your processes. Then we help you make sense of that data by using specialized process improvement knowledge, built up from thousands of implementations, and AI to show you where value is hiding.

Equipped with this digital twin of your end-to-end processes, we have a proven approach to identify high-frequency value opportunities in your processes, validate the potential benefit from tackling these with your teams, and implement apps to address these use cases.


Seller Details
Seller
Celonis
Company Website
Year Founded
2011
HQ Location
New York
Twitter
@Celonis
17,627 Twitter followers
LinkedIn® Page
www.linkedin.com
3,397 employees on LinkedIn®
Description

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies.


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Recent Celonis Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Great automation"
Celonis looks very primosing with its automation.
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Market leading Process Mining Tool"
Kontinuierliche Innovationen und Weiterentwicklung des Tools ermöglichen immer an vorderster Front im Process Mining mitzuwirken. Einfache und s...
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Benutzerfreundlichkeit und Erkenntnisse"
Ganzheitlicher Ansatz zur Prozessverbesserung, von ersten Analysen bis zur Optimierung und Automatisierung. Einfache Schulung für neue Benutzer.
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Celonis Media

Celonis Demo - Celonis Intelligence Business App-Store
The Celonis Intelligence Business App-Store allows customers to use more than 350 pre-built analyses and use cases.
What is Process Mining?
Play Celonis Video
What is Process Mining?
The future of enterprise is in process
Play Celonis Video
The future of enterprise is in process
Celonis for Process Excellence
Play Celonis Video
Celonis for Process Excellence
Celonis for Supply Chain
Play Celonis Video
Celonis for Supply Chain
Make AI Work for your Enterprise
Play Celonis Video
Make AI Work for your Enterprise

Official Downloads

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284 out of 285 Total Reviews for Celonis

4.5 out of 5
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284 out of 285 Total Reviews for Celonis
4.5 out of 5
284 out of 285 Total Reviews for Celonis
4.5 out of 5

Celonis Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CelonisQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JF
Process Mining Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Celonis?

Celonis is a very balanced solution. It allows the company to visualize data as never before, taking insights and leveraging them to automate and change processes. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

The biggest problems of celonis are the following. The first one has to do with the support, sometimes we have bugs or problems with celonis that we cannot solve and celonis support takes a lot of time to really help and solve the problems, additionally o give them information about the problem and they keep asking for the same information over and over again. The second problem is how slow celonis gets, we have already open tickets about it but they cannot give as an explanation or a solution. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Duplicate invoices, Purchase order leadtime reduction, Pending Purchase Orders, Currency checker... Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis
(Original )

Hi Jorge, it's great to hear that Celonis is helping you solve so many different issues. We're committed to addressing any issues you encounter and providing a seamless experience - if you're open to sharing more, please reach out to cx@celonis.com so we can understand your concerns in greater detail.

Verified User in Medical Devices
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Celonis?

QoL features and amount of them; constantly improving ease of use; number of compatible source systems or other tools available e.g. in Action Flows; dedicated customer service team; user friendly UI Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Some of the features take too long to load and sometimes I feel like they shoud be 'saved' once loaded 5 minutes before the next load [maybe there is a better way to describe it, sorry]. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

From our organization perspective the biggest strenght of Celonis is ability to integrate with multiple source systems, very efficient data pulling from our main system [SAP], variety of possibilities to transform the data and use it [analytics, reporting, automations]. There is real value realised and still even more potential for the org. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thanks for sharing your feedback! It's great to hear that Celonis' features, integrations, and ease of use are driving real value for your organization. We appreciate your input on load times and understand the importance of efficiency in your workflow. If you have any further suggestions on how we can improve your experience, feel free to reach out to us at cx@celonis.com.

Alessandro K.
AK
Continuous Monitoring and Audit Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Celonis?

it is very easy to use, with direct access to all data from different sources. the implementation of our use cases has been done very quickly with a great suport team directly from Celonis. we use two apps for audit activities for our dayly audit activities. very easy integration with SAP. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

nothing. it can be used for thousands of different analysis and applications Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

it is simplifyng some analysis that in the past where made manually and it is reducing our lead time of activities Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis
(Original )

Hi Alessandro, we're thrilled that you find Celonis easy to use and had a smooth implementation! Thank you very much for your feedback.

Jagata V.
JV
Sr. Data analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Celonis?

The amount of information provided automatically when data model is built is very good. It shows the process flow graph and various process flows which can be analysed to draw in deepth insights which isn't possible using traditional data visualization tools like tableau or powerBI. Data can be extracted and stored on Celonis cloud which is useful when creating views and transformations. Ease of Implementation is high. Data integration is smooth. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Too much information is tough to process for non technical people. Learning curve is bit high compared to traditional data visualization tools. Bit slow when using huge amounts of data like >10TB. Little hectic process to implement real-time data analysis. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Celonis helped to solve many business problems as it has in built process explorer and variant explorer. Helped to acheive better profits in targeted processes. Helped to indentify key areas or nodes which needed new definitions and new decision nodes. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Hello Jagata, thank you for sharing your experience with Celonis and for your appreciation of our platform. We're keen on hearing more about your thoughts on the learning curve for non-technical users, and your challenges with implementing Celonis for real-time analysis. If you're open to sharing more details, please reach out to us at cx@celonis.com.

Thank you!

PL
Process Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Celonis?

Process Discovery from the holistic to the granular level. End to end process view along with all the standard and customized KPIs in single view. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Integration with other source systems.

System reusablity for next steps.

No suggested solution for the problem identified. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Process discovery with business analysis, process insights with user friendly UI. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thanks for sharing your feedback. We're glad to hear that Celonis is helping you with process discovery and insights. We appreciate your input on integrations, reusability, and suggested solutions—these are valuable considerations as we continue to evolve the platform. If you have any specific needs or suggestions, feel free to reach out to us at cx@celonis.com.

Alex D.
AD
Business Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about Celonis?

I really appreciate the product's rich functionality, user-friendly interface, and powerful engine.

I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

I miss being able to use Celonis on-premise. Some of my customers refused to publish data to the Celonis EMS Cloud. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

We analyzed the process of preparing and signing insurance agreements with clients. Using the system, we identified vital bottlenecks, helped plan actions to eliminate them, and built a set of consoles for operational control of the process. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thank you for sharing your positive experience with Celonis!

We're glad to hear that you find our platform's functionality, UI, and performance to be valuable. We appreciate your feedback on our academy and community. If you'd like to share more details about your experience, particularly about your transition to the cloud, please feel free to contact us at cx@celonis.com.

AS
Businss Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Celonis?

Celonis is provide the solution for the ERP, CRM and other database and it will impact the process of the organization.

Celonis is helpful because of some action should be automatic. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

There is some challenge for integrating with Celonis with current system. It purely depend upon the quality of the data. Also the implementation and purchasing cost is high Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

There are few problem solved by Celonis which is below:

1.It provides the streamline process and reduce the timeline also improve the supply chain management for the production or manufacturing unit

2. Risk Mitigation: we can prevent the risk before it will escalate into bigger problems.

3.Customer Service Experience: with the help of this software we can do faster service delivery and improved the quality of the product and service Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Hi Avi, thank you for taking the time to share your experience with Celonis. We're happy to hear that our solution is helping to improve your organisation's processes. If you'd like to share more details about the challenges you've faced regarding data quality, cost, or implementation, please don't hesitate to contact us at cx@celonis.com. Thank you.

AD
Business Anlayst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Celonis?

Keep on adding the new features and enhance the tool experience Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Need more AI capabilities and customisation based on the business requirements Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Celonis help us analyze our complicated payroll process in more easier way Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thanks for sharing your feedback! We're glad to hear that Celonis continues to enhance your experience with new features. It’s great that the platform is helping simplify your payroll process. We appreciate your input on AI capabilities and customization—we’re always looking for ways to improve. If you have specific needs or ideas, feel free to reach out to us at cx@celonis.com.

Verified User in Renewables & Environment
IR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Celonis?

Kontinuierliche Innovationen und Weiterentwicklung des Tools ermöglichen immer an vorderster Front im Process Mining mitzuwirken.

Einfache und struktierte Bedienbarkeit dadurch schnelle Anwendbarkeit im Unternehmen Review collected by and hosted on G2.com.

What do you dislike about Celonis?

Preis und Lizenzmodell (Qualität hat wohl seinen Preis) Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

Prozesstransparenz ist jetzt gegeben mit Celonis. Kontinuierliches Tracking von KPIs um Prozesse zu verbessern.

Ineffizienzen durch erhöhte manuelle Tätigkeiten identifiziert und analysiert Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis

Thanks for sharing your feedback. We're glad to hear that Celonis' innovation and usability are helping you - it’s great that you’re seeing value in process transparency and KPI tracking. We understand that pricing is an important factor, and we’re committed to delivering value that supports your business goals. If you have any suggestions or would like to discuss your experience further, please feel free to reach out to us at cx@celonis.com.

ES
Data analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Celonis?

It gives powerful tools to model and monitor complex processes. In particular, OCPM is fantastic for the complex framework of the company I work for. Review collected by and hosted on G2.com.

What do you dislike about Celonis?

I'd like to have more courses and exercises to learn PQL better. Review collected by and hosted on G2.com.

What problems is Celonis solving and how is that benefiting you?

We hope ut will help us to improve and correct many inefficiencies of our processes. Review collected by and hosted on G2.com.

Response from Yiwei Liew of Celonis
(Original )

Hi Eleonora, thank you for sharing your positive experience with OCPM and how it's benefiting your company. It's great that you'd like more options to better learn PQL and we'd love to hear more about your ideas in this regard and what you think we could improve. If you're open to sharing more, would you mind emailing us at cx@celonis.com? Hope to hear from you soon!