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21 CardConnect Reviews
Overall Review Sentiment for CardConnect
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My company only used CardConnect for a short period of time to try and find a way of taking credit card payments easier. I like CardConnect because it is easier to process credit card payments, as most individuals use their credit card as the preferred method of payment. Review collected by and hosted on G2.com.
If I had to find something bad about CardConnect I'd have to say there was one situation in which the app froze, and getting in touch with customer support was a little difficult to accomplish. Review collected by and hosted on G2.com.
We switched to use them because they are cheaper than our previous payment processor. API documentation is good. Review collected by and hosted on G2.com.
When I reach out with questions, answers aren't detailed. If I asked multiple questions in one email, I usually just get a response to one or two of my questions. Review collected by and hosted on G2.com.
They tried a bait and switch and say they can't honor the original proposal I received before it was cardconnect, and can you accept the much worst one. I would avoid this company. Review collected by and hosted on G2.com.
BS fees and fees for not knowing about those fees. Total scam. Review collected by and hosted on G2.com.
There was no benefit to this company. I had no choice they bought my contract. Review collected by and hosted on G2.com.
I am so upset with this company. Never have I been so deceived by a so called legitimate business. I have been in business for 20 years and I have had other merchant vendors and have never had an issue in the past. ON December 15th, 2017 I received a letter that my contract was bought by Cardconnect and I would be charged a fee of $199 if I continued service past 12/31/2017. Ridiculous to receive 15 days notice of erroneous fees for a contract they decided to purchase. I then looked elsewhere and found a merchant who was nearly $90 less per month and decided to cancel. I sent in my cancellation letter so avoid my $199 fee. I have no contract and my documents do NOT state a cancellation fee and I am charged almost $500 to my checking account as a deposit that was debited out of my account and rantings from my sales person that I was charged fees for cancelling. How is it possible that I am to be charged $199 if I continue with the buy out and then I cancel as indicated as choice and I am charged nearly $500 for cancelling. I own all my equipment outright I have no contract and I never committed to this company. This is outrageous. I don’t care how nice any review is on this page read all the BAD ONES and be mindful of how they will charge you and STEAL YOUR Hard earned money. This company is crooked all the way. Review collected by and hosted on G2.com.
Our set up was very easy. This website allows us to set up customer profiles to run one time payments, recurring payments, or online bill pay payments and is secure. The customer set up takes only moments and is customizable to our needs and simple to use. Review collected by and hosted on G2.com.
Company is in a different coast then us so our batches close out and hit the bank in a way that we don't love. The website takes some time to get used to. Review collected by and hosted on G2.com.
The CardConnect website is simple enough to navigate. Transactions can be done online, using a terminal or a swiper on the computer. The fees associated with CardConnect are at a lower rate than our bank was offering. Review collected by and hosted on G2.com.
The company is on the East Coast so transactions are cut off before the end of our business day. The reports aren't the best. Review collected by and hosted on G2.com.
I like the fact that we have a lower fee than stripe and that it's broken out by credit card type rather than just charged a flat fee for all cards. The end of month reports are so in depth and can tell you a lot about your customers based on their CCs. Review collected by and hosted on G2.com.
Their documentation is the worst. We made a very large error where we charged a user an erroneous amount because the API treats decimal and non decimal values as dollars vs. pennies. You would think something that important would be mentioned in the documentation, but it's not. Also their error codes are terrible. Also you need to have zip codes for AMEX cards or they may be declined for no reason. Wish there was better support and explanation for these things. Review collected by and hosted on G2.com.
CardConnect's API was fairly straightforward and simple to setup. Communication with their engineering reps is quick and painless. Review collected by and hosted on G2.com.
Their documentation is lacking. For instance, if you send their payment API an amount with a decimal, it treats it as a dollar amount and if you omit the decimal it uses cents. This resulted in a floating error accidentally charging 100x the intended amount. Review collected by and hosted on G2.com.
