Call Box
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Call Box
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4.2 out of 5 stars
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Call Box Reviews & Product Details - Page 6

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Call Box Overview

Editedit
What is Call Box?

Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries.

Call Box Details
Discussions
Call Box Community
Languages Supported
English, Spanish
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Product Description

A quick easy way for most businesses to get an immediate boost to their bottom line is to get better on the phone. Call Box helps companies discover what's generating their best calls and how their staff is performing on the phone.

How do you position yourself against your competitors?

Discover what's generating your best calls and how your staff is performing on the phone.

Humantic Call Categorizations - Our human call categorization system combines automated call filtering with focused human reviews to qualify leads and help you understand what is actually happening on the call.

Recorded Outbound Call Tracking - Outbound sales is a critical component of growing your business. Add accountability to that process. Record outbound calls by agent to measure success rates and drive improved performance.

Dynamic Website Call Tracking - We invented it! Go beyond the click and drive more calls from your website. Website call tracking associates a phone call with the keyword the caller used to find your website. This website call data will give you the power to spend smarter on your online campaigns.

CRM Integrations - Countless CRM integrations push calls directly into your CRM to see calls with each prospect and customer.

Seller Details
Seller
Call Box
Year Founded
1988
HQ Location
Dallas, Texas
LinkedIn® Page
www.linkedin.com
703 employees on LinkedIn®
Jackie B.
JB
Overview Provided by:
Jackie Bowers
Executive Vice President, Marketing & Product Planning

Recent Call Box Reviews

WP
William P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Quality appointments"
Mellisa was responsive to our requests and needs
Read more
Verified User
E
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Outsourced Multi Channnel Lead Generation"
They customize a multi-channel lead generation program adapted to our culture, process, current technology & data security compliance requirements....
Read more
Poonum R.
PR
Poonum R.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great tool for reporting and tracking"
This app is really splendid. It is easy to use than other software package. I like this app because it can track and record all of my phone calls. ...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Call Box Media

Call Box Demo - Missed Opportunity Details
Call details contain audio recording, marketing source, agent who handled the call, call outcome, sentiment of the caller, and more. Users can place outbound calls directly from the call detail if the caller requires follow-up, as well as add notes and download or share the call.
Call Box Demo - Key Phone Metrics
Through a unique combination of human reviewers and artificial intelligence, uncover the key phone metrics to ensure every customer has an optimal caller experience and is converted to the desired call outcome. When performance gaps exist, dive in to Call Box's reporting to proactively uncover pr...
Call Box Demo - Dynamic Website Call Tracking
Dynamic website call tracking tracks a call back to the referring source and keyword that led to it. If the call conversion came from a Google Ads advertisement, we can tell you exactly which campaign and even the associated keywords that drove the call.
Call Box Demo - Advertising Sources Measurement
With tracking line call data, uncover not only which sources are driving the most phone calls, but also which are resulting in desired call outcomes and conversions. Allocate marketing spend more appropriately on the sources that are benefiting your business the most.
Call Box Demo - Staff Activity Report
Staff activity reports show how team members handle calls and allow managers to hold them accountable for optimal performance.
Call Box Demo - Reasons Not Booked
Uncover why callers are not converting to the desired call outcome of a booked appointment and leverage data to provide coaching and follow-up opportunities.
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Have you used Call Box before?
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80 Call Box Reviews

4.2 out of 5
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4.2 out of 5
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Overall Review Sentiment for Call BoxQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Internet
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

The scope of data and information captured through Century Interactives is vital for continued review and improvement of our client services and goals. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

Update and changes are not always realized until after the fact. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

Able to track lead and web sessions to better understand our customers and anticipate potential problems. Review collected by and hosted on G2.com.

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George S.
GS
Founder
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

The organic keyword level tracking on our website. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

The reports take forever to load. The entire platform could use an update. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

We can now track what form of advertising our driving phone conversions, since lead submissions have slowly decreased. Review collected by and hosted on G2.com.

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Theresa F.
TF
Motivational Speaker • Certified Coach & Leadership Trainer
Education Management
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Call Box?

The seamless reporting and access to my data. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

Nothing... everything was always delivered as promised. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

Accountability of staff and levels of customer service. We have realized the ability to coach our staff in real time using real call data and responses. This has allowed us to increase our customer retention and up-level our customer service efforts. Review collected by and hosted on G2.com.

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Damon G.
DG
Founder
Marketing and Advertising
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

Ease of rolling out new numbers and pulling reports. : Review collected by and hosted on G2.com.

What do you dislike about Call Box?

Could get a little deeper and more flexible on reporting options. Review collected by and hosted on G2.com.

Recommendations to others considering Call Box:

You'll be glad you did. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

Attributing media return for both online and offline marketing spend. We've helped our clients get smarter about their media spend. Review collected by and hosted on G2.com.

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Verified User in Medical Practice
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

We have very basic needs and Century is very good at keeping it simple for me. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

In the past I had one specific contact person, and now if I have questions or need to make any changes to my list of offices, I have to go through customer service. This is not always quick and easy, so I dig out my old contract person and he makes it happen for me. Review collected by and hosted on G2.com.

Recommendations to others considering Call Box:

The price is very reasonable and very simple to use. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

Tracking calls for 7 offices is made much easier by downloading the call list to excel, this way all of our calls are counted. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

The platform is very east to get started on. It looks really good too which is always a plus. Great analytics and integration with our CRM. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

They should improve their content marketing experience...I want to go to their website to find out more information about Call Tracking and Sales call in general and not just information about their product. Provide me with more useful information so I can get better at what I do. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

No need to manually enter my call details into Salesforce..automatically happens Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

It is easy to navigate. I have an easy time getting into the program and looking at what I need to see. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

As I haven't been using the product very long, I haven't come across anything too cumbersome. The one thing I have had issues with is telling the difference between the different sections, but this may be because of my own lack of experience. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

I mostly use it to see how effective PPC landing pages are. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

It easy to use and make sense to use. I like that you can get in and out of the application. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

I would like to see more reports that show a little more detail. It would be nice if there were some more out of the box reports. Review collected by and hosted on G2.com.

Recommendations to others considering Call Box:

If you wan to track your response, this is a great way to do it. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

Tracking what my customers are saying. Review collected by and hosted on G2.com.

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Michelle J.
MJ
Sales Associate
Retail
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Call Box?

It gave great advice in short anecdotal lessons so it was quick and fun to complete. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

Some of the training was geared towards managerial steps, and I am not a manager, but it was still useful. Review collected by and hosted on G2.com.

Recommendations to others considering Call Box:

Fun and easy! Definitely worth a try! Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

Getting better at our phone traffic and improving my individual metrics. I have used better phrasing, follow ups, etc to increase my phone success. Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Call Box?

Integration with other tracking systems such as Google Analytics.

Keyword level data. Review collected by and hosted on G2.com.

What do you dislike about Call Box?

The dynamic numbers were a major problem with a lot of our clients. Review collected by and hosted on G2.com.

What problems is Call Box solving and how is that benefiting you?

Tracking leads back to web marketing.

Clients also use recordings for csr training. Review collected by and hosted on G2.com.

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