Call Box Reviews & Product Details - Page 5

I love all parts of the Century Interactive service. Works well, easy to user interface, and most of all their customer service is excellent! Review collected by and hosted on G2.com.

Nothing. I havent found a dislike for the service to date. Review collected by and hosted on G2.com.

One of the best aspects of Century Interactive is the easy reporting. I can see who is calling what number. Review collected by and hosted on G2.com.

At the moment, I can't find anything that I can dislike. Review collected by and hosted on G2.com.

My favorite thing is the ability to listen to each and every call. Review collected by and hosted on G2.com.

I wish there was better functionality to make notes on each call, but it's been a long time since i used the product. Review collected by and hosted on G2.com.

The fact that we are able to show our value of our own services to our customers by using Century Interactive. Review collected by and hosted on G2.com.

The website isn't as user-friendly as it could be. Review collected by and hosted on G2.com.

They get whats important. they also intergrate with our crm Review collected by and hosted on G2.com.

I wish they had a bit more flexibility in some of their reports. would love more trending info. Review collected by and hosted on G2.com.

Ease of setup, ease of reporting, ease of intel and phone support. It's no reason they were listed as a top start-up to work for. They're doing things right and we've been happy with the service. Review collected by and hosted on G2.com.

Hard to decipher an answered call against a call answered by voicemail, which is an important metric when running a call center. Review collected by and hosted on G2.com.

The rep are very responsive to all inquiries. Review collected by and hosted on G2.com.

I can't say there is anything I dislike. Review collected by and hosted on G2.com.

I like working with the team at Century Interactive because they are fully invested in their service and their passion for success is infectious. They are always quick to respond with solutions to make my role easier. The features I have at my fingertips allow me to work smarter. My team is more powerful and we're developing skills everyday. Review collected by and hosted on G2.com.

I would like to see more flexibility in exporting data, and at times the audio files cause the portal to run slower than usual. Review collected by and hosted on G2.com.

As a leading franchise organization supporting 7 different franchise brands, out marketing efforts and results are imperative to measure. The solution Century provides--particularly the call listening and reporting on whether appointment was booked or not has allowed The Dwyer Group marketing team to be 'data driven' in our decisions and gives us a much better metric to report on to our franchisees. Review collected by and hosted on G2.com.

The only 'dislike' is we wish that the listening reporting gave us a bit more information...ie. why call didn't turn into an appointment--what were the reasons? Review collected by and hosted on G2.com.

I love how easily accessible the information is. Any time I need it, I have an up-to-date report on the calls coming in to my business. Review collected by and hosted on G2.com.

There is a minor glitch on the site when I'm searching for on specific call-tracking number that makes it difficult to return tot he original screen with ALL results. Review collected by and hosted on G2.com.