Call Box Reviews & Product Details - Page 2

Although we've only been using Rent Buzz for a short time, I'm already enjoying its ease of use when compared to our previous call tracking and monitoring system. The ability to quickly add numbers without having to request assistance is a big plus, and the mobile app is simple and intuitive. I've also experienced nothing but great customer service from everyone I've worked with at Century. Review collected by and hosted on G2.com.

Nothing so far. We've only been live for a few months and haven't fully deployed to our sales teams for use. We're in the midst of a larger CRM rollout, and that training takes priority. Review collected by and hosted on G2.com.

If you are results oriented and need a tool to prove the success of your marketing efforts and strategies, then century interactive is mandatory. If your not big on results and don't care to fine tune your marketing strategies based on fine tuning your strategies based on results to achieve optimum performance, then don't bother using this company because you won't be in business much longer anyway. Review collected by and hosted on G2.com.

I believe there's always room for improving operations, but at the meantime I believe the functionality of this companies call tracking platform is optimal. Review collected by and hosted on G2.com.

They have a generally responsive support team that helps get the initial set up on the site done right. The product works well within their own reporting system to give you a clearcut picture of all inbound website traffic that resulted in phone calls and from which marketing medium, and has a helpful automated reporting system you can use to send out daily and weekly reports to your sales managers. Review collected by and hosted on G2.com.

The biggest weakness is in its integration with google Analytics, which is the main reason our agency, and our clients, went with them in the first place. Plenty of call tracking services have robust backend reporting, but not as many sell themselves as being abel to integrate your call conversions directly into your Google AdWords and Google Analytics accounts. CI does that to a degree, but the method and script they use to register conversions falls short in accurately reporting into Google Analytics the actual location of the caller. Say you have a customer who markets heavily in certain cities in Texas, but then looks at their Google Analytics panel and finds that all of their call conversions cam from Tulsa, Oklahoma? The average GM would panic, or call their ad agency wondering why they're wasting ad spend in a market outside their sales region. This is the problem with CI integration into GA; call conversions register in GA as coming from the server in Tulsa, OK and map out accordingly in GA data, which does not give you an accurate geo-location picture of conversions and site behavior. Want to see in GA how many leads came from the city you were marketing to? You can't include call conversions in that data, unless you manually pull the data and add it into a spreadsheet or powerpoint slide to present to your clients, which defeats the purpose of moving to a system like this that should fully integrate with Google Analytics. Review collected by and hosted on G2.com.

I like the simplicity of the product and that it integrates with other reporting products and analytics. I like the support team and account managers as they are very helpful in the few times we need to reach out to them. Review collected by and hosted on G2.com.

I've been using them for many years now and haven't seen a single upgrade to their interface, mobile compatibility, device compatibility, reporting templates, etc. It would be great it they would get on board with other online SAS products and provide a white labeled customer dashboard for agencies and an app for mobile access would be wonderful.

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The cost is very reasonable and the functionality allows us to really track where calls come from and how our marketing efforts are working. Review collected by and hosted on G2.com.

Not much to dislike. It's a fairly simple service that just does what it is supposed to do. Review collected by and hosted on G2.com.

The ability to capture data that is now steering our marketing strategies, training/development efforts and operational activities as well. It seems crazy that we were making business decisions without these insights before!

Implementation is easy and seamless.

The user interface is easy to navigate. I like that we have the ability to make adjustments to our own account or use the support team to help as needed.

Data is easy to read and actionable. Review collected by and hosted on G2.com.

I am still working on integrating this data with some of our other data points into a marketing dashboard. I wouldn't say it is a "dislike" it is just taking us longer to integrate. Review collected by and hosted on G2.com.

Their system is user friendly for our clients. We utlize their call tracking software for a program on our sites. We are able to offer the service to clients, and allow them to utlize their own client logins to pull reports, analyze trends with the data, etc. I think this is the biggest thing that keeps us from transitioning to another product - ease of use. Review collected by and hosted on G2.com.

Their customer support system typically changes without much notice to vendors. This impacts how we utlize the system, and affects our clients as well. I do not like how their customer support interface/dashboard has changed. You login to an area and type out your request, but there is really no confirmation that it has been receieved. There seems to be a lack of accountability and set timeline on their end. I have followed up and called support reps directly on various requests. Review collected by and hosted on G2.com.

I have worked with Century Interactive now for close to 7 years. I love their proprietary software, it is very user friendly and easy to navigate. Century Interactive's customer service is great! Every time that I have a problem or any questions at all, it is always fixed in a timely manner . Every interaction that I have had with a team member at Century Interactive has been very professional. Review collected by and hosted on G2.com.

There honestly hasn't been anything that I dislike about Century Interactive or it's software. Review collected by and hosted on G2.com.

I think some of the features with Call Interactive are very useful like being able to listen and review calls. I also like that the software shows the click trail of calls.

I also like how easy it is to export excel tables- very useful except for the fact that most of the info is skewed. Review collected by and hosted on G2.com.

It seems a lot of the information is inaccurate. Some of the calls are obviously tracked incorrectly for example: says the call came from webpage X and when we ask them they say they came from webpage Y.

The software seems to recognize unique users and calls but there is no way on the UX to separate existing customers from leads. And if there is, the customer service is terrible, and hasn't answered any of my emails asking for advice/help. Review collected by and hosted on G2.com.

Century Interactive is very responsive to the help I need with different things that come up. I work a lot with the support team and always answer my questions. Review collected by and hosted on G2.com.

I would like to see a little more organization. With how many accounts I have dealt with it's sometimes hard to keep track of things I have asked for and have had to follow up a few times with the support team. Review collected by and hosted on G2.com.