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Cacoo Reviews & Product Details

Aristides C.
AC
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Cacoo?

What I like about this platform is that you can create diagrams very easily, it has an incredible ability to adjust diagrams and templates to the needs of our company. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

I consider very few things that I don't like about this platform, it really seems that everything is aligned with what I have required from this tool and I feel satisfied. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

As I mentioned earlier, I don't think I have had any problem with Cacoo, really the use I have given to the platform, I have not had any kind of inconvenience. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Aristides C,

Thank you for your review, we love to hear our customers feedback. It's great to hear that you have such a positive experience with Cacoo and you find it easy to use and helpful to your company's needs.

Thank you for taking the time to review our product as well.

Cacoo Overview

What is Cacoo?

Cacoo is a diagramming software solution designed to help users create a wide range of visual representations, including diagrams, flowcharts, and wireframes. This tool is particularly beneficial for teams and individual creators who seek to enhance their visual communication, whether they are working in a collaborative environment or independently. Cacoo's intuitive interface allows users to easily navigate its features, making it accessible to individuals with varying levels of design experience. Targeted at professionals across various industries, Cacoo serves a diverse audience, including project managers, designers, educators, and developers. The software is particularly useful for teams that require a clear and effective way to visualize processes, workflows, and concepts. With its cloud-based functionality, Cacoo enables real-time collaboration, allowing multiple users to work on diagrams simultaneously, regardless of their physical location. This feature is essential for remote teams or organizations with members spread across different geographical areas. Cacoo stands out in the diagramming category due to its extensive library of templates and shapes, which cater to a wide array of use cases. Users can choose from pre-designed templates or create custom diagrams from scratch. The ability to integrate with popular applications like Google Drive, Confluence, AWS, and Visio further enhances its usability, allowing users to streamline their workflow and access their work from multiple platforms. Key features of Cacoo include easy sharing options, such as embedding diagrams in websites, generating shareable links, and exporting diagrams in various formats. This flexibility ensures that users can present their work in a manner that suits their audience, whether for internal presentations or external communications. Additionally, Cacoo's user-friendly design allows for drag-and-drop functionality, making it simple to add and arrange elements within diagrams, which can significantly reduce the time spent on creating visual content. Overall, Cacoo provides a comprehensive solution for anyone looking to improve their visual communication through effective diagramming. Its combination of collaborative features, integration capabilities, and a rich library of resources makes it a valuable tool for both individual users and teams aiming to convey complex information clearly and efficiently.

Cacoo Details
Product Website
Languages Supported
English, Japanese
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Product Description

Create diagrams online and collaborate in real-time with your whole team.

How do you position yourself against your competitors?

Ease of use: Cacoo’s intuitive interface ensures users can dive in and start creating without a steep learning curve. The platform has consistently been voted as easy to use and is applicable across various industries.

Robust collaboration features: With built-in video call and chat functionality, Cacoo facilitates seamless collaboration among team members, no matter where they are located.

Extensive template selection: Users can choose from thousands of ready-to-use diagram templates, covering a wide range of popular diagrams such as mind maps, flowcharts, and AWS diagrams. Users also have the freedom to create custom diagrams.

Flexible plans and pricing: Cacoo offers competitive and flexible plans and pricing options, making it accessible to teams of all sizes and budgets.

Exceptional support: Cacoo's support team has consistently been recognized for its support that goes above and beyond, providing assistance through online chat, email, and a dedicated online community forum.


Seller Details
Company Website
Year Founded
2004
HQ Location
Fukuoka, Japan
Twitter
@nulabinc
2,232 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®
Description

Nulab is a leading innovator in collaborative software solutions, offering project management, issue tracking, and cloud-based diagramming tools to over 1.2 million customers worldwide. The company’s user-friendly tools, including Backlog, Cacoo, and Nulab Pass, support team collaboration at multiple stages of the creative lifecycle.


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Recent Cacoo Reviews

Mike R.
MR
Mike R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excelent, easy to use"
It gets the job done for a very fair price. Im using it for years and still love it.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Architect design is better now"
With Cacoo it has been better for our team to design the architecture of existing and new applications, we can collaboratively expose our ideas, we...
Poltekkes M.
PM
Poltekkes M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Using library for conceptual system design"
conceptual creation of system design, can be used by conducting evaluations from various users and making revisions to improve the system design qu...
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Cacoo Media

Cacoo Demo - Video Chat
Alongside live collaboration and live chat, Cacoo also provides video chat so that you can easily discuss ideas with your collaborators. This function allows collaborators to have online meetings that take place right within a diagram.
Cacoo Demo - Template Library
Create quick and efficient diagrams using the templates pre-loaded into Cacoo. There are diagram templates for wireframing, flowcharts, brainstorming, planning, software engineering, and more. Besides these default template options, you can create your own custom templates and save them for re...
Cacoo Demo - AWS Template
Easily create AWS architecture diagrams online with Cacoo. Automatically generate professional cloud architecture diagrams with official AWS icons and shapes, and import your infrastructure directly into Cacoo to quickly get an accurate picture of your current architecture.
Cacoo Demo - Performance Review Template
Use Cacoo's template for annual employee performance reviews or to track progress on a personal goal. This template helps both employees and managers by providing a simple, structured way to organize their thoughts beforehand and guide the conversation during the review.
Cacoo Demo - UML Sequence Diagram Loop
Use Cacoo's extensive collection of UML templates, shapes, and notations. Create use case diagrams, sequence diagrams, class diagrams, activity diagrams, and more. A UML Sequence Diagram Loop visually represents a system to help you understand, modify, maintain, or document it.
Cacoo is an online whiteboard and diagramming tool designed for real-time collaboration.
Play Cacoo Video
Cacoo is an online whiteboard and diagramming tool designed for real-time collaboration.
Play Cacoo Video
Play Cacoo Video
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Play Cacoo Video

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Video Reviews

221 out of 222 Total Reviews for Cacoo

4.5 out of 5
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221 out of 222 Total Reviews for Cacoo
4.5 out of 5
221 out of 222 Total Reviews for Cacoo
4.5 out of 5

Cacoo Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CacooQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Cacoo?

With Cacoo it has been better for our team to design the architecture of existing and new applications, we can collaboratively expose our ideas, we have had a better vision of what we want to develop and we have made life easier for new team members when they need to learn about our applications.

The functionality of integrating with Wiki is great for creating documentation with diagrams. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

It would be amazing to have a manner to mark things inside the diagrams, this could help us in the presentation of diagrams to the team. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

The design of the architecture of our applications is the main reason for using Cacoo in our team, it has been our best tool for these cases.

The functionality of integrating with Wiki is great for creating documentation with diagrams. Review collected by and hosted on G2.com.

Response from Jelena Djukic of Cacoo

Dear Customer,

Thank you for your review, we love to hear our customers feedback. We are above delighted to hear that Cacoo is helping your team with your work and making your life easier, considering it the best tool.

Our team is constantly working on improving the product, so we appreciate your suggestions about marking inside diagrams, and we will consider them.

Poltekkes M.
PM
expert system information
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cacoo?

conceptual creation of system design, can be used by conducting evaluations from various users and making revisions to improve the system design quickly and interacting directly with other users. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

This application does not include conceptual design in the Data Flow Diagram library menu, which describes the context diagram in the system. making it difficult when analyzing system improvements with other users. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

system design evaluation using system flowchart with digital system model, system flowchart results can be improved quickly, with various system services developed Review collected by and hosted on G2.com.

Tej P.
TP
Team Lead iOS
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Cacoo?

Cacoo stands out for its user-friendly interface and easy-to-use design tools, making it accessible even for those with little to no experience in creating diagrams. It supports real-time collaboration, which is perfect for teams working remotely or brainstorming together. I also appreciate the variety of templates it offers for different types of diagrams, whether you're working on flowcharts, mind maps, or network diagrams. Sharing and embedding diagrams is smooth, and integrations with other tools like Google Drive and Slack are a plus. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

The main drawback is that some advanced features, like more sophisticated diagram elements or exporting to certain formats, are only available in the paid version. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

Cacoo solves the problem of scattered ideas and unclear communication when working on complex projects. It allows me and my team to collaborate in real time, reducing miscommunication and speeding up the process of turning ideas into actionable plans. By providing easy-to-use diagramming tools and real-time sharing, it saves time and helps streamline project planning and visual communication. This is especially beneficial when working with remote teams, as everyone can contribute and stay on the same page without having to constantly share files or screenshots. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Tej,

Thank you for your review, we love to hear our customers opinion. Great to hear that Cacoo helps you with real-time team collaboration, and that you find our features and integrations to be very useful too.

Thank you for your valuable feedback on plans and features as well, our team will review and consider it.

Mike R.
MR
Marketing and CX manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cacoo?

It gets the job done for a very fair price. Im using it for years and still love it. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

Since it was bought the login process got some more layers and it can be, sometimes, a bit annoying but its not a major issue. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

Org designs, process flows Review collected by and hosted on G2.com.

Manu A.
MA
Customer Relationship Management Lead
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cacoo?

I have been using this tool for my business, and I must say, its ease of use and implementation are outstanding. The interface is intuitive, allowing me to get started quickly without a steep learning curve. I frequently utilize it for various tasks, and it has consistently met my needs.

The range of features is impressive, covering everything from basic functionalities to more advanced options that enhance productivity. Integration with other tools is seamless, making it easy to incorporate into my existing workflows. Overall, I highly recommend this tool for anyone looking for a reliable solution that is both user-friendly and feature-rich. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

One downside of Cacoo is that its advanced features can be overwhelming for new users, Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

Cacoo addresses several key problems, such as the need for effective collaboration and visualization in team projects. By providing intuitive diagramming and real-time collaboration features, it benefits users by streamlining communication, enhancing productivity, and making complex ideas easier to understand. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Manu,

Thank you for your detailed review! We are delighted to hear that you find Cacoo interface intuitive, and that the features that we offer help you with effective team collaboration and projects visualization.

Thank you for your feedback on new users experience and features as well, our team will review and consider it.

Verified User in Translation and Localization
UT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cacoo?

Intuitive and easy to use User Interface. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

Can't think of anything right now as the tool continues to show it's worth. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

Designing and illustration of Workflow processes as well as designing wireframes. Review collected by and hosted on G2.com.

SD
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cacoo?

I love that I'm able to create custom icons and workflow elements that fit my specific needs and even save my own reusable templates.

I also love that I'm able to share view-only links with clients that still allows them to add their own comments without worrying about them "messing things up." Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

I dislike the new "unlimited/borderless" sheets. While it's nice to have more room to spread things out, it becomes very difficult to find your place when you come back to a diagram because there's no anchor starting point. It also makes it more difficult to export documents in a viewable format for clients. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

I needed an affordable yet customizable solution for mapping out automated workflows for my clients. I had previously created my own version of a custom workflow mapping tool in Microsoft Excel, but when I found Cacoo I realized just how much manual labor I had been putting into my projects on my own. Cacoo was 1000x better than Excel! Review collected by and hosted on G2.com.

Response from Cheryl Qian of Cacoo
(Original )

Hi Sarah,

Thank you for sharing your positive experience with Cacoo! We're glad to hear that you find it affordable and customizable for mapping out automated workflows.

Although the new sheets are borderless by default, users can still create borders by changing the sheet size in the settings. You can customize the sheet size or use one of the preset sheet sizes.

To switch back to your starting point in the infinite "free-size" canvas, you can always use the "Shift+1" shortcut, which will take you to the diagram you are working on.

We appreciate your support and will work on continuing to improve our product!

Nela V.
NV
No/Low Code Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cacoo?

Cacoo has proven to be an excellent addition to my professional toolkit. Its user-friendly interface makes navigating and creating complex diagrams effortless and appealing to both beginners and seasoned users in the field of level design for software. The platform's extensive range of features, including real-time collaborative editing, and compatibility with other tools I use as a developer on my daily tasks, ensures that all diagramming needs are met precisely and efficiently. The overall quality and functionality of Cacoo, especially the high-caliber output of the diagrams, makes it a highly recommendable tool for anyone needing a reliable and effective diagramming solution. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

The most notable drawback of Cacoo is the limitations imposed on the free plan. Users with basic access find themselves restricted in terms of the number of diagrams they can create and the features they can use. While this is a common practice in many SaaS platforms, it can be a downside for those who are not ready to commit to a paid plan. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

Cacoo helps me to create complex diagrams in less time. With ease and a user-friendly interface allows me to quickly and efficiently create flowcharts, mind maps, and other diagrams without a steep learning curve. This is particularly helpful in my work, where time and ease of use are of the essence. The compatibility with the addition of images in my diagrams helps me to create diagrams that can be easier to understand for non-technical clients or coworkers. Review collected by and hosted on G2.com.

Response from Jelena Djukic of Cacoo

Dear Nela V,

Thank you for your detailed review, our customers feedback is very important to us. We love to hear you have such a great experience with our product, specially that you find Cacoo to be user friendly and an excellent tool for your work and that you find it valuable for diagramming and collaboration.

Thank you for sharing your thoughts about our Free plan, we will definitely consider them in our future product improvements.

Verified User in Automotive
IA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cacoo?

Diagramming tools and addition of templates and addition of timer Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

Story map template auto prioritizing help when you drop another sticky note on top of an existing one. Need the ability to quickly re-prioritize sticky notes as we stack rank (check out MIRO's implementation) . Really helps move the discussions along quickly when the tool is able to help update drawing. Also wish Cacoo user story maps had jira integration. That'd make it easier to turn tasks or stories from the story map into backlog items. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

Solves - Documentation (diagraming needs)

Solves - project management (retro discussion canvas needs)

Helps - Story map, but lack of functionality compared to MIRO. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Customer,

Thank you for your review, we love to hear our customers opinion. We are happy to hear that you have such a positive experience with Cacoo.

Thank you for your suggestions on story maps, sticky notes and integrations, our team will review and consider them. Please also find attached a link on how to add Backlog issues via Cacoo sticky notes with the Backlog and Cacoo integration.

See how Cacoo improved
Daniela R.
DR
Coordenadora de marketing
Marketing and Advertising
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Cacoo?

How things are clear and easy to get! The dashboard being unlimited is so good to create free.

The way I can share with others to join my project is really good. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

I always confuse the “shapes” and “icons” buttons because of their symbols. Review collected by and hosted on G2.com.

What problems is Cacoo solving and how is that benefiting you?

I was able to diagram the entire structure of an new APP and the entire gamification process that will be used in this. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Daniela R,

Thank you for your review, we love to hear our customers opinion. We are delighted to hear you have such a great experience with Cacoo and find it easy to use.

Thank you for your feedback on the toolbar icons as well, we will pass it on to our team to review.