BugHerd Reviews & Product Details

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's a simple tool for clients to use without requiring them to create accounts or log in. BugHerd website feedback & bug reporting tool is ideal for teams that build websites, including: - Agencies - Web Developers - Web Designers - Project Managers - QA/UA Testers - Marketing Professionals - Content Creators One of the key differences between BugHerd and other platforms is that users pin their comments directly on live webpages. This makes it easy to show exactly where feedback or issues are. This is a huge benefit when collecting feedback from multiple clients or stakeholders as they can see the feedback that's already been given and avoid duplication. All feedback automatically comes with a screenshot and technical details such as browser, URL, operating system, etc; and each comment is transformed into a trackable task on an inbuilt Kanban board, enabling teams to prioritize and resolve issues efficiently. BugHerd also has deep two-way integrations with all project management tools such as ClickUp, monday.com, Asana, Trello, Jira, and more; as well as supporting integrations with collaboration tools like Slack & Microsoft Teams, and developer tools like GitHub. BugHerd also has a fully featured API and Webhook support enabling custom integrations with any application. This allows teams to manage their workflow without disruption, ensuring that feedback is incorporated into existing processes. By centralizing feedback and task management, BugHerd not only improves team efficiency but also contributes to higher client satisfaction, as clients see their suggestions implemented in a timely manner. Effortless feedback. Happier clients. Better websites. Get started in minutes, with a free trial today or book a 1:1 demo. https://bugherd.com

Product Website

Seller

BugHerd

Discussions

BugHerd Community

Languages Supported

English

Overview by

Merrin Hughes

Pricing

Pricing provided by BugHerd.

Standard

$50.00

Per Month

View More Pricing Information

BugHerd Media

BugHerd Demo - With BugHerd, clients simply point, click and comment

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track.

BugHerd Demo - BugHerd grabs a screenshot and saves technical details

With every piece of feedback, BugHerd automatically grabs a screenshot and saves technical details. No more chasing down browser versions, screen resolutions, and device details. Every client comment comes with all the information you need, captured automatically.

Every comment becomes a trackable task on a Kanban board, so your team can prioritize and resolve feedback easier than ever. Already using a project management tool? Send tasks there with one click.

BugHerd Demo - There's a better way to collect website feedback

With BugHerd, clients point, click, and comment directly on a web page—no more guessing where feedback applies as all feedback is in context. - Feedback is pinned to the exact page element - Screenshots and technical details captured automatically - Every comment becomes a trackable task Ma...

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track.

Get started in minutes, with a free trial.

How Pixelstorm uses BugHerd to meet website project deadlines & improve customer satisfaction

How Pixelstorm uses BugHerd to keep clients happy during website development projects.

BugHerd will transform the way you get website feedback from your clients and they will love it!

How BugHerd helps digital agency, Pixelstorm, secure repeat business.

G2 reviews are authentic and verified.

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Verified User in Real Estate

Mid-Market (51-1000 emp.)

5/22/2025

"Collabrative and useful for fastest delivery"

4.5/5

What do you like best about BugHerd?

Ease installation and easy management of Bugs, and can collaborate with clients and teams easily and effectively. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Nothing to say that I dislike on bugherd. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Thanks for taking the time to write us a review - we really appreciate it! It's great to hear that BugHerd is helping collaboration between your clients and teams. We understand how important that collaboration is as it dramatically speeds up web dev projects.

Thanks again!

Regards

Marina.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/22/2025

"Amazing tool to make capturing client feedback super easy"

5/5

What do you like best about BugHerd?

The ability to tag up the pages makes it so easy to capture information. Grabbing the screenshots and links automatically makes it very easy to action issues Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

An integration with DevOps would be great Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Thanks for taking the time to write us a review and leave such positive feedback - we really appreciate it! BugHerd has lots of really great features and we're so pleased that they are helping you.

I've passed on your feedback with regards to an integration with DevOps to our Product team.

Regards

Marina.

Verified User in Wholesale

Small-Business (50 or fewer emp.)

5/23/2025

"Bugherd helps to imporove communication and project management a lot"

5/5

What do you like best about BugHerd?

Very easy to use. Good overview of open tasks. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Firefox Plugin does not work. On iOS, the screenshots are mostly useless/wrong, but that is probably not solvable. Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

edit

Thanks for taking the time to write us a review. It's great to hear that you find BugHerd so easy to use and that it's helping you to note bugs and make improvements on your web shop .

I have passed your comments on about the Firefox Plugin and issue with the screenshots on iOS to our Development team to work on.

Thanks again!

Regards

Marina.

Gaby G.

Strategist

Small-Business (50 or fewer emp.)

5/22/2025

"Amazing software! So great to use!"

5/5

What do you like best about BugHerd?

How easy it was to leave feedback on our website! Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Nothing to add - I liked everything about it! Review collected by and hosted on G2.com.

Response from Marina Domoney of BugHerd

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Hi Gaby

Thanks for taking the time to write us a review - we really appreciate it! We are really proud that BugHerd is so easy to use. That's always our main goal. We use it ourselves in-house and love its ease-of-use.

Thanks again for the feedback.

Regards

Marina.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

11/27/2024

"Excellent service"

5/5

What do you like best about BugHerd?

The ability to log bugs directly on the site, to share designs and communications with clients or team members separately has been a game changer for our team. We use BugHerd for every single project - it's now a very important part of the process for us. It's intuitive, easy to use, and incredibly easy to set up. Customer support is always amazing (and quick to respond). Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

I don't have any dislikes at the moment! Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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We're thrilled to hear that BugHerd has been a game changer for your team, making it easier to log bugs and share designs with clients and team members. We're also glad to hear that you find our customer support amazing and quick to respond. Thank you for your support and for using BugHerd for every single project!

John Moremm A.

Freelance Web Developer

Computer Software

Small-Business (50 or fewer emp.)

12/11/2024

"Best bug tracking tool and QA reviewer"

5/5

What do you like best about BugHerd?

It's extensive bug tracking features, data archival, intuitive and fast User Experience is one of its highlights Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

The clarity is sometimes not that clear and there is a room for improvement for some parts of its User Experience Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

edit

Hi John,

Thanks so much for sharing your thoughts on BugHerd and how it's helping with bug tracking and QA.

If you have any specific ares for improvement you'd like to suggest for UX, we'd love to hear them - feel free to send up an email to support@bugherd.com.

Thanks again for the review, really appreciate it.

Cheers,

Merrin

Nicole T.

Quality Assurance Manager

Small-Business (50 or fewer emp.)

5/23/2024

"Using BugHerd Will Level Up Your QA"

5/5

What do you like best about BugHerd?

Pinpointing edits has never been easier, and the automatic screenshot with annotation capability is very handy. Even better is the ability to screen record with verbal explanation. BugHerd has really made it easy to increase our efficiency on a day-to-day basis during the QA process, as well as the client feedback process.

It was easy to set up our BugHerd account, and when we have a problem with the software, their customer support is very friendly and helpful via email. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

The notification system needs an overhaul. Turning on/off notifications isn't fully customizable and there's no internal inbox, so my email inbox is constantly being spammed. I've taken to filtering all notifications from BugHerd directly into a folder and never looking at them. Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

Sending QA edits to our dev team was laborious and slow prior to using BugHerd. We were manually typing out the edits with locational information and instructions, and taking screenshots ourselves to annotate with tools like Paint and the Snipping Tool. BugHerd streamlined this process and reduced not only the amount of time it takes us to report bugs to the dev team, but also reduced the number of errors we were getting back from the dev team when asking for changes to be made. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Thanks Nicole for taking the time to send us a review. Love hearing how much faster BugHerd has made your QA edits.

Re notifications - there are options to turn on and off notifications you don't want: https://support.bugherd.com/en/articles/33888-when-are-task-email-notifications-sent. If those are serving you well, please do let us know what would help via support@bugherd.com.

Thanks again for the review.

Cheers,

Merrin

Iole W.

Director, Project Management

Small-Business (50 or fewer emp.)

5/22/2024

"Incredibly useful and efficient"

4/5

What do you like best about BugHerd?

We use BugHerd to QA as well as for client reviews. Clients love it because it only requires an extension and then it's seamless from there - just click and comment on what needs to be changed. On the agency side, this also encourages clients to be specific in their feedback, requiring them to think it through! As a project manager, it's so easy to drag and drop cards on the task board. Mass updating makes things go more quickly as well. Strong feature sets. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Product suggestion - would love to be able to a place per project where I could add QA instructions, links, assignments, etc. So anyone that's been instructed to go check out the work on BugHerd can find the what/how of their assignment. The search/filtering functionality can be a little clunky and takes a minute to figure out how to use. Email notifications seem to be lacking (unless I'm missing something); I want to know if anyone has commented anywhere on a project, and it seems like you must be assigned for that to happen. As oversight, I need to manually check BH frequently vs being alerted. Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

The specificity of the 'real-time' feedback along with the ability to assign, sort, tag, categorize, etc is invaluable; for me, it ensures nothing is missed. Clients can be very vague in their feedback and BugHerd forces them to think through their feedback before making general comments. My developer loves it for the sake of organization - it's great to clean that board! Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

edit

Hi Iole,

Thanks for taking the time to leave a great review. So happy to hear clients and your developer love it!

Thanks for the product suggestions. Like the idea of a location for putting instructions for clients. Also, email notifications can be modified (see help article) - but you're right re comments - only for tasks you're assigned to, or unassigned tasks if you're a manager role. I'll pass that feedback on to the team.

There are the notifications in product, which might make things a little quicker: https://support.bugherd.com/en/articles/84984-notifications-for-new-comments-and-mentions-in-bugherd

Thanks again for the review,

Merrin

See how BugHerd improved

Alexa G.

Small-Business (50 or fewer emp.)

5/15/2024

"Great Solution For Managing Website Feedback."

5/5

What do you like best about BugHerd?

I like how everyone can collaborate in real time and provide feedback that is easy to interpret thanks to the tools such as pins and screenshots. Moreover, it's very easy to install and integrate to a website, and once it's done, with the help of the browser extension, you can activate it with 2 clicks. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

It can be a bit buggy sometimes with images not being taken or if the sites have password protection, this can lead to bugherd not working fully Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

Users are able to see feedback in real time and where each bug is which saves a lot of time for the team. Moreover we can always go back to it and keep a record of the work that's been done which is very helpful for project management. I would maybe just add a time tracking feature, that would be quite handy. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hello Alexa,

Thanks so much for taking time to write us a review, happy to hear it's helpful for project management.

Thanks for the suggestion of a time tracker, BugHerd does integrate with Harvest and time Doctor, if you're looking for a way to track the time spent managing client feedback and bugs.

Cheers,

Merrin

See how BugHerd improved

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/11/2024

"BugHerd is a lifesaver!"

5/5

What do you like best about BugHerd?

I love how much it speeds up our intern QA/QA processes and streamlines client feedback. The fact that it also captures browser info and provides screenshots makes it much easier for our developers to fix bugs. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

The client view is a bit limited and using auto correct when adding task descriptors is a little clunky. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Thanks so much for taking the time to write such a lovely review about how BugHerd is a lifesaver!

Looking forward to delivering some more value for client view of tasks in the new year, too.

Cheers,

Merrin

Questions about BugHerd? Ask real users or explore answers from the community

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Verified User

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Last activity almost 4 years ago

How long until the JIRA integration that will replace Zapier?

1 Upvote

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Guest User

•

Last activity about 3 years ago

What are website Bugs?

0 Upvotes

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Pricing Options

Pricing provided by BugHerd.

Standard

$50.00

Per Month

Studio

$80.00

Per Month

Premium

$150.00

Per Month

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Get 20% off your first 3 months with BugHerd when you start your trial via G2.

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Click on the link to sign up for your BugHerd 14 day trial. Get 20% off the purchase price of your choice of BugHerd plan when upgrading to a paid plan.

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