BugHerd Reviews & Product Details

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track. It's a simple tool for clients to use without requiring them to create accounts or log in. BugHerd website feedback & bug reporting tool is ideal for teams that build websites, including: - Agencies - Web Developers - Web Designers - Project Managers - QA/UA Testers - Marketing Professionals - Content Creators One of the key differences between BugHerd and other platforms is that users pin their comments directly on live webpages. This makes it easy to show exactly where feedback or issues are. This is a huge benefit when collecting feedback from multiple clients or stakeholders as they can see the feedback that's already been given and avoid duplication. All feedback automatically comes with a screenshot and technical details such as browser, URL, operating system, etc; and each comment is transformed into a trackable task on an inbuilt Kanban board, enabling teams to prioritize and resolve issues efficiently. BugHerd also has deep two-way integrations with all project management tools such as ClickUp, monday.com, Asana, Trello, Jira, and more; as well as supporting integrations with collaboration tools like Slack & Microsoft Teams, and developer tools like GitHub. BugHerd also has a fully featured API and Webhook support enabling custom integrations with any application. This allows teams to manage their workflow without disruption, ensuring that feedback is incorporated into existing processes. By centralizing feedback and task management, BugHerd not only improves team efficiency but also contributes to higher client satisfaction, as clients see their suggestions implemented in a timely manner. Effortless feedback. Happier clients. Better websites. Get started in minutes, with a free trial today or book a 1:1 demo. https://bugherd.com

Product Website

Seller

BugHerd

Discussions

BugHerd Community

Languages Supported

English

Overview by

Merrin Hughes

Pricing

Pricing provided by BugHerd.

Standard

$50.00

Per Month

View More Pricing Information

BugHerd Media

BugHerd Demo - With BugHerd, clients simply point, click and comment

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track.

BugHerd Demo - BugHerd grabs a screenshot and saves technical details

With every piece of feedback, BugHerd automatically grabs a screenshot and saves technical details. No more chasing down browser versions, screen resolutions, and device details. Every client comment comes with all the information you need, captured automatically.

Every comment becomes a trackable task on a Kanban board, so your team can prioritize and resolve feedback easier than ever. Already using a project management tool? Send tasks there with one click.

BugHerd Demo - There's a better way to collect website feedback

With BugHerd, clients point, click, and comment directly on a web page—no more guessing where feedback applies as all feedback is in context. - Feedback is pinned to the exact page element - Screenshots and technical details captured automatically - Every comment becomes a trackable task Ma...

BugHerd makes it easy for clients to leave website feedback. They simply point, click and comment - BugHerd grabs a screenshot, saves technical details and creates a task for your team to track.

Get started in minutes, with a free trial.

How Pixelstorm uses BugHerd to meet website project deadlines & improve customer satisfaction

How Pixelstorm uses BugHerd to keep clients happy during website development projects.

BugHerd will transform the way you get website feedback from your clients and they will love it!

How BugHerd helps digital agency, Pixelstorm, secure repeat business.

G2 reviews are authentic and verified.

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Andrew Nicolás B.

Co Host

Mid-Market (51-1000 emp.)

7/14/2021

"Bugherd review by Andrew Barajas "

5/5

Catelin D.

Account Executive

Small-Business (50 or fewer emp.)

4/28/2022

"Streamlined Website Feedback"

5/5

What do you like best about BugHerd?

Bugherd is SLICK and allows for a streamlined website feedback process. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

It would be helpful to toggle the feedback board on and off for guest viewers. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hi Catelin,

Thanks for taking the time to write a review of BugHerd, and for the description "Slick". :)

Loving your suggestion for toggling the feedback board on and off for guests and have shared that with the team.

Cheers,

Merrin

Andrea H.

Project Manager

Small-Business (50 or fewer emp.)

11/16/2022

"User-friendly Bug Squashing Tool"

5/5

What do you like best about BugHerd?

I love that Bugherd provides an interface for our clients that makes logging bugs and issues super simple and user-friendly. Clients can log bugs directly from their site, taking the guesswork out of capturing details like screenshots, browser and device specs, and page information. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

The only complaint I have is that there are no in-app notifications, so I end up relying on email notifications to monitor activity within the app. If there are a large number of bugs or a lot of activity on the site, this gets a little cumbersome and it becomes easy to miss things. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hi Andrea,

Thanks for taking the time to write a review of BugHerd and sharing how it helps ensure you get good quality feedback from clients.

Love your suggestion for in-app alerts too, so have passed that on to the rest of the team.

Cheers,

Merrin

Leo P.

Senior Digital Learning Technologist

Mid-Market (51-1000 emp.)

11/10/2022

"A great tool for quality assurance and collaborative working"

5/5

What do you like best about BugHerd?

BugHerd is incredibly easy and intuitive to use. In the front end, it's as simple to use as adding post-it notes to a whiteboard, and in the backend, its Kanban board is just as easy and intuitive. It allows teams to collaborate on an equal footing for a project and streamlines communication. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

It would be great to have the ability to run reports based on the tickets to include in the project wash-up meeting. While this data can be collated manually, it would be great to be able to generate them in the platform when achieving a project at comletion. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hello Leo,

Thanks for the stellar review of BugHerd and how it empowers your team to share and communicate feedback.

Love your idea for a report for project wash-up meetings and have shared that with the rest of the product team.

Cheers,

Merrin

Verified User in E-Learning

Mid-Market (51-1000 emp.)

5/12/2023

"A great tool for collaboration"

5/5

What do you like best about BugHerd?

Easily pinpoint items, in place, and provided detailed instructions/notes to your team. Easily add comments to communciate back and forth, track tasks by page, open/closed, etc. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

I want to receive email notifications for all comments/updates to my tasks. I probably just dont know how to turn this on. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Thanks for sharing how BugHerd is making communication and collaboration a breeze!

You should get notifications for all comments and task updates - make sure you've turned on those settings: https://support.bugherd.com/hc/en-us/articles/204171650-When-are-email-notifications-sent-

If they're all on and you're not getting the notification emails, please drop us a line at support@bugherd.com and we'll take a look into it for you.

cheers,

Merrin

Emily V.

Web Development Manager

Small-Business (50 or fewer emp.)

11/10/2022

"One of my favorite tools of all time"

5/5

What do you like best about BugHerd?

BugHerd makes collecting feedback, both internal and from clients, SO easy. We get all the info we need in a single task and have a lot of control over the kanban board. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

I wish there were more options for the level of access you give users. Right now, there are only guests, members, and admins. It would be great to have something in between guests and members. This is pretty minor, though. I love BugHerd! Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

As a digital agency, we need to gather client feedback on websites. BugHerd makes this so much easier. Long gone are the days of clients sending over long Word docs with confusing descriptions or random screenshots. BugHerd saves us so much time in collecting and implementing feedback. Our clients love it too! Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hello Emily!

Thank you so much for the lovely review - you've made our day. :) Love hearing how much BugHerd helps you and your team.

We will be reviewing guest access, so if you're happy to chat, we will be in touch for your thoughts and opinions.

Thanks again,

Merrin

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/16/2023

"Easy, intuitive, and necessary!"

5/5

What do you like best about BugHerd?

The interface is intuitive and easy to use. Clients/stakeholders and team members alike can collaborate together for resolution. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

I can't think of one at this moment! As with any process, I'm sure there are things that could improve, but most are working well! Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

edit

Love hearing that BugHerd is easy, intuitive and necessary! Thanks for taking the time to write a review.

Really appreciate it.

Cheers,

Merrin

David S.

Software Developer

Small-Business (50 or fewer emp.)

5/19/2023

"Very Great Tool"

5/5

What do you like best about BugHerd?

Tasks tracking and status updating and shareable links. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

There's not one I can think of. The tool is great Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hey David,

Thanks for the great review of BugHerd. So good to hear it's helping communicate around the progress of tasks.

Cheers,

Merrin

Verified User in E-Learning

Mid-Market (51-1000 emp.)

5/17/2023

"Amazing tool and intuitive to use."

5/5

What do you like best about BugHerd?

It automates so much of what makes quality assurance a pain. Annotated screenshots that automatically get logged to a kanban-like board make life easy. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

Literally only the cost, which can be absorbed if used within a larger organization. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

edit

Thank you so much for your 5 star review of BugHerd. Really appreciate it. Love hearing that you're far more productive!

Cheers,

Merrin

Verified User in Internet

Small-Business (50 or fewer emp.)

11/16/2022

"BugHerd is an excellent tool for pre-release projects"

5/5

What do you like best about BugHerd?

BugHerd does all of the expected things like having sortable columns of tasks with severity levels and assigning them to users. But I like most is the BugHerd Chrome extension that allows us to take screenshots and link directly to the problem. As a developer, this means that I can better solve problems because I am given more information than "There's an issue with an image on the homepage". This has become invaluable during our client testing phase, as they can give precise feedback via an easy to use interface. Review collected by and hosted on G2.com.

What do you dislike about BugHerd?

One of the biggest downfalls is that our team isn't using BugHerd to it's full potential, such as using due dates or finding a meaningful way to use tags. Even whilst writing this, I have just discovered the "Additional Info" dropdown that details the exact browser information used to take the screenshot - mind blown! I would suggest some better training on our behalf! I think the only other thing that could be improved is the acknowledgement of comments when viewing the main taskboard. Currently there is no way of knowing if a task has comments, and this can be frustrating! Review collected by and hosted on G2.com.

What problems is BugHerd solving and how is that benefiting you?

Our internal testing consisted of a spreadsheet to track issues, which lacks information and detail. This also resulted in a messy tagging system. BugHerd allows for a screenshots to be provided to highlight exactly where the issue is on the page, and allows us place these into columns for easy sorting. Review collected by and hosted on G2.com.

Response from Merrin Hughes of BugHerd

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Hi. Thanks for your glowing review of BugHerd. It makes me so happy that it's an invaluable part of your client testing phase.

I've passed on your feedback around commenting. Also, if you have any ideas on how to help you all discover more about BugHerd, I'd love to hear them (support@bugherd.com).

Cheers,

Merrin

Questions about BugHerd? Ask real users or explore answers from the community

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Guest User

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Last activity about 3 years ago

What are website Bugs?

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Guest User

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Last activity over 3 years ago

How do you add a new bug to BugHerd?

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Pricing Options

Pricing provided by BugHerd.

Standard

$50.00

Per Month

Studio

$80.00

Per Month

Premium

$150.00

Per Month

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Click on the link to sign up for your BugHerd 14 day trial. Get 20% off the purchase price of your choice of BugHerd plan when upgrading to a paid plan.

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