BugHerd Reviews & Product Details

We're a creative agency who create a fair few websites for clients, and Bugherd is invaluable to us in the build and testing stages and for client-reviews for tracking and triaging amends and bugs, and we use it on all of our websites.

Having screenshots and being able to see pins on the actual pages to refer to the location of the issue is incredibly useful as a development team, and our project team can easily prioritize issues, assign them to the relevant developer/designer/copywriter, and report progress on issues back to our clients. For some websites we also leave on the public feedback so we can get suggestions for improvement from the public too.

Our clients find it really easy to use, and love that they can quickly and easily pinpoint issues for us to review.

It's super-easy to install on a website too, just a simple javascript include. Review collected by and hosted on G2.com.

I seriously can't think of anything i dislike about it - it's great! Review collected by and hosted on G2.com.

BugHerd makes collecting website feedback incredibly easy and organized. The visual pin system is intuitive — you can tag issues directly on the page without needing long explanations or screenshots in emails. It captures all the technical details automatically (browser, OS, URL), which saves a ton of time for both QA and developers. It was easy to install and get started. The task board keeps everything transparent and easy to track from report to resolution. Overall, it’s a simple, effective tool that makes web reviews and collaboration much smoother. Review collected by and hosted on G2.com.

BugHerd doesn’t have a built-in “Export to PDF” button. I wish it did to make it easier to send feedback out to other teams to execute on the changes.

Wished that within the guests .. there was an option to select someone to be a reviewer only and to select someone that is more of a stakeholder that has to provide an approval or a decision. Review collected by and hosted on G2.com.

Simple to add a task for the company and client. The screenshot item is way too helpful, and we love the video one too in some cases. Adding a type of task is fun, and easy to add a new one. Review collected by and hosted on G2.com.

The big thing we would love is

- We would love to choose in which column a client task goes (not always in feedback)

- Choose which column has the "done" status (more than one and not just de last one) Review collected by and hosted on G2.com.

I like how easy it is to create tasks in BugHerd that link with ClickUp. It makes task management simpler for me, as I don't want to use two separate systems. The integration keeps everything in one place, which is really convenient. Plus, the initial setup of BugHerd was easy. Review collected by and hosted on G2.com.

Honestly, if it was simpler and was just a plugin on ClickUp that'd be better for me. I don't need half of the features. Review collected by and hosted on G2.com.

What I appreciate most is how simple it is for both clients and internal teams to specify exactly what changes they want on a site, and the added convenience of being able to include attachments. Its also so easy for clients to install and use! Review collected by and hosted on G2.com.

I don't like that the product occasionally goes down, as it really impacts my work. I also wish there were improvements, such as support for larger attachments and an option to screen record, which would help me show any glitches I encounter. Review collected by and hosted on G2.com.

I like how it's easy to use and integrates directly with out PM tool Review collected by and hosted on G2.com.

I haven't found anything I dislike about the tool yet Review collected by and hosted on G2.com.

I really like how the feedback tool works. It makes the client feel comfortable and familiar, which helps us communicate their feedback quickly and effectively. Review collected by and hosted on G2.com.

Limited task description customization, but they have been improving and listening to feedback. Review collected by and hosted on G2.com.

Very easy handling and quick installation Review collected by and hosted on G2.com.

When making a comment, you must first select yourself as the moderator. Otherwise, it is not visible who made the comment. Review collected by and hosted on G2.com.

BugHerd is a game-changer for us. Once tried, you won't want to work without it. What really sets it apart is its sheer simplicity and effectiveness at cutting through the typical chaos of website feedback. You can finally ditch the endless, confusing email chains and trying to decipher annotated screenshots; now, clients, stakeholders, and internal teams can just point, click, and comment directly on the live webpage. This in-context feedback eliminates all guesswork, as the comment is pinned exactly where the issue lies.

Furthermore, the automatic capture of critical technical metadata—like the browser, operating system, and screen resolution—is a massive time-saver for developers, turning vague client complaints into crystal-clear, actionable bug reports instantly.

Beyond its intuitive visual interface, BugHerd excels at task management and collaboration. Every piece of feedback automatically transforms into a trackable task on a clean, integrated Kanban board. This centralised system makes it incredibly easy for project managers to assign, prioritise, and monitor the progress of fixes from start to finish. This transparency, combined with seamless integrations with popular tools like Jira, Trello, and Slack, ensures that BugHerd fits effortlessly into existing workflows, drastically reducing project delays and improving overall team efficiency. It truly bridges the communication gap between non-technical clients and development teams, delivering higher-quality products faster and making the entire website review process surprisingly painless. Review collected by and hosted on G2.com.

Nothing. Perhaps a little more automation. Bugherd AI integration is going to be a fun watch Review collected by and hosted on G2.com.

What I like best about BugHerd is how it centralizes feedback from multiple teams—IT, front-end dev, UX, web strategy, and content authors—making it easy to track, assign, and resolve tasks. The kanban board is especially helpful for staying organized and seeing who is handling what at a glance. Review collected by and hosted on G2.com.

BugHerd works really well for organizing feedback, but sometimes it can get a little cluttered when there are a lot of tasks in a project. A few more filtering or sorting options would make managing large-scale projects even easier. Review collected by and hosted on G2.com.