Brandwatch Social Media Management Reviews & Product Details - Page 8

I love the look of the interface, it's so easy to read and very streamlined. I love that they make the chat to connect with an agent for help so easy, although sometimes it takes awhile for someone to answer. It's very easy to create automations and tags, and to create feeds based on our business needs. Review collected by and hosted on G2.com.

I love falcon! We used meltwater recently and hated it. I just wish we had the option to hide the new menu in Engage on the left hand side. I don't care for that update. Review collected by and hosted on G2.com.

The team is very responsive and willing to help. They do periodic checkins that are useful and help optmize our useage of the platform. It compares to competitors in a great way. You get a lot of value for what you pay for. If you're an agency or work for a group of companies it's the perfect management tool. Review collected by and hosted on G2.com.

There's a few features that I'd like to see rolled out. When talking to my account manager she mentioned getting them added in some kind of "beta" but never followed up. Though this is a small issue and I love the product. Review collected by and hosted on G2.com.

Brandwatch's tools are comprehensive and can fit unique needs. I appreciate how customizable their reporting functions are, and they also offer useful tools for DMs and generating copy. Their support staff are attentive and available for assistance whenever you encounter a bump in the road. Review collected by and hosted on G2.com.

Some tools in the reporting dashboard do not offer differentiation between Paid and Organic content. Review collected by and hosted on G2.com.

Falcon.io is easy to copy posts to different platforms and customize them based on specs and character counts. It's also great for insights and comment moderating. Review collected by and hosted on G2.com.

I wish you could schedule posts for multiple platforms at once. Review collected by and hosted on G2.com.

Falcon helps me stay organized. I like the ability to collaborate with teammeates (tagging, comments, assignments). Plus, the response templates, tag features and dashboard functions are useful. Review collected by and hosted on G2.com.

There can be discrepancies in the metrics reports. For example, the Brandwatch analytics and Facebook's native analytics can differ. I'd like to see more accuracy there. Review collected by and hosted on G2.com.

Brandwatch Social Media Management is ideal for clients who have a high social media presence or are looking to bolster their online game with a more linear, faster, and structured analysis. Having dealt with and helped small and mid-level clients, as well as big companies around the globe, the company has a good understanding of how different clients have unique expectations and needs. Brandwatch works with clients from different industry verticals, ranging from retail, education, media, and healthcare. Having expertise in multiple roles to provide for the clients is another positive aspect the organization enjoys. Review collected by and hosted on G2.com.

A person or a client will first have to get familiar with the working of the processes and offers that Brandwatch Social Media Management provides to enjoy the best user experience.

the user experience of the same. Review collected by and hosted on G2.com.

It's so easy to use! I can copy my posts while scheduling so for each platform I dont have to retype or set all my dates and times its already in there and makes it so easy to post to all 3 platforms at once! Review collected by and hosted on G2.com.

I wish it could reformat my images if i upload the wrong size. Sometimes I get the sizing wrong and it wont accept the image so i have to resize it and come back. Review collected by and hosted on G2.com.

Brandwatch helps you monitor and manage multiple social media accounts all in one convenient place. Publishing is quick and easy, and getting insights and analytics is extremely easy. Review collected by and hosted on G2.com.

I would like to see improved functionality for Instagram on Brandwatch, particularly getting full access to all IG features for Stories and Reels. Review collected by and hosted on G2.com.

The customer support system, fast response times, and thorough follow-up.

The interface is easy to use, intuitive, and constantly improving to fit social media platforms.

Integrations are top-of-mind and are actually useful. Review collected by and hosted on G2.com.

The reporting modules leave a little to be desired.

Sometimes, odd formatting issues occur in the publisher.

The listen module (while beginning to improve) is the least useful of the platform's features. Review collected by and hosted on G2.com.

The ease of use, workflow and custmer service. Implementation easy. Review collected by and hosted on G2.com.

Nothing at all! We love the product so much. Review collected by and hosted on G2.com.