Brandwatch Social Media Management
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4.1 out of 5 stars
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Brandwatch Social Media Management Reviews & Product Details - Page 11

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Brandwatch Social Media Management Overview

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What is Brandwatch Social Media Management?

Brandwatch empowers over 5,000 of the worlds most admired companies to understand and engage with customers at the speed of social. Brandwatch Social Media Management, previously Falcon.io, is a leading solution for social media monitoring, advertising, publishing, audience and performance analytics, and managing customer data. Brandwatch Social Media Management enables brands to explore the full potential of digital marketing and advertising by managing multiple customer touchpoints on one platform. It allows marketers to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

Brandwatch Social Media Management Details
Product Website
Discussions
Brandwatch Social Media Management Community
Languages Supported
English
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Product Description

Brandwatch Social Media Management enables marketing teams working in HQ, local marketing groups or dealerships, and supporting agencies, to collaborate to ensure a consistent brand presence across the different social media types. The platform incorporates complete functionality for social marketing and yet remains simple to use with an engaging, visualisation-based user experience (UX).

How do you position yourself against your competitors?

Brandwatch Social Media Management bridges social media and customer experience management on one seamless, organically built platform. Marketers can plan, execute and evaluate in one place, while mapping all their customer interaction data. Our UX focuses on easing collaboration between individuals and teams with a governance layer that ensures consistent quality and transparency. The technology is backed by a fully integrated approach to services, including onboarding and enterprise level strategic advice.

Seller Details
Seller
Brandwatch
Company Website
Year Founded
2007
HQ Location
Brighton, East Sussex
Twitter
@Brandwatch
34,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,081 employees on LinkedIn®
Description

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies.

Thomas G.
TG
Overview Provided by:
Thomas Grünberg

Recent Brandwatch Social Media Management Reviews

KP
Kehrisha P.Small-Business (50 or fewer emp.)
5.0 out of 5
"Super speed service"
Joining was a breeze and the quick intergration was amazing. The fact that all our social media platforms are linked to one app is incredible. ...
Read more
James Luke M.
JM
James Luke M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Brandwatch is a fantastic Social Media Management Platform"
The best things about Brandwatch is their lovely support team who are so helpful and respond promptly to any queries I have. It is also very simple...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Always so helpful"
It's a great way to manage our large organisation & the support team are always so helpful when we need them with great communication.
Read more

Brandwatch Social Media Management Pricing

Full Suite
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Brandwatch Social Media Management Media

Brandwatch Social Media Management Demo - Social Media Content Calendar
Publishing your content across major social networks
Brandwatch Social Media Management Demo - Analytics Dashboard -
Easy reporting, measurement and tracking of key performance metrics across social networks.
Brandwatch Social Media Management Demo - Social Media Inbox & CRM tool
Streamlined handling of incoming messages, comments and inquiries across networks.
Brandwatch Social Media Management Demo - Social Listening and Monitoring
Tracking of 100m+ online sources including all major social media networks.
Brandwatch Social Media Management Demo - Competitor Benchmarking
Compare and contrast performance with peers, competitors and industry leaders.
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Video Reviews

Review by Sydney T.
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Falcon Admin
Review by Chandlor W.
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Falcon is Helping Us Completely Revamp Our Social Media Culture!
Review by kirk a.
Brandwatch Social Media Management review by kirk a.
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Very effective tool. Reliable and easy to use.
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862 Brandwatch Social Media Management Reviews

4.1 out of 5
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Brandwatch Social Media Management Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Brandwatch Social Media ManagementQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Andrei B.
AB
Senior SEO Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Brandwatch Social Media Management?

We really like scheduling posts in Twitter and labels for reporting. Working with multiple departments and its easy to differentiate reports based on internal software labels.Also easy to find @ people and tag them directly in the posts. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

I think there are no option to delete posted content on twitter, but i'm not sure. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Solving problem with shared access to different teams, without providing actual passwords. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Brandwatch Social Media Management?

- user accessibility

- multiple logins at the same time Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

-Limited sample size

-slow download and dashboard updating time

-Absence of social media platforms

- inaccurate data

-Competitors possess advantages over Brandwatch, particularly within the pharmaceutical industry.

- lack of post on boarding support, inability to resolve issues. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Social media listening related to corporate and brands under medical and Healthcare industry. It is providing satisfactory insights. Review collected by and hosted on G2.com.

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MA
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Brandwatch Social Media Management?

It has a great ease of use and flexibility to keep up with our needs and reporting. It works very well across many social platforms and we are quite impressed with it. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

I would like it if the tag list and canned responses list was more easily scrollable. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

We have multiple busy channels to cover with listening and responding and it effectively handles them all. Review collected by and hosted on G2.com.

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Mansi R.
MR
Social Media Strategist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Brandwatch Social Media Management?

It easy to use and collabortive tool for SMM for big clients. It Delivers much better results and good coverage also time saving. Customer support are helpful. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

a bit expensive and their are more affordable options in market. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Brandwatch's social media monitoring tools help businesses and organizations analyze and make sense of the vast amount of data generated on social media platforms. Review collected by and hosted on G2.com.

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Ayushi S.
AS
Business Development Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Brandwatch Social Media Management?

This platform has saved my so much time and energy giving data and anaytics at one place. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

It's been quite some time since i have been using this, so far no coplains. Must try platform!! Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

This platform has been consistently improving it's user interface and also helped me to understand audience engaged with my brand. Review collected by and hosted on G2.com.

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Monali G.
MG
Self Employed
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Brandwatch Social Media Management?

To be able to schdeule content from one place and to be able to analyse the data is a great deal. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

It's bit expensive and also the downloaded data doesn't show detailed data. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

It has sum up all the things at one platform be it campaign insights, performance of a brand, brand objective and more.. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
AC
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Brandwatch Social Media Management?

It´s easy and intuitive to use. The function that allows it to plan a post vor different plattforms with one click is also very usefull. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

It took some getting used to the teams set-up and the different views for the teams. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Easy Management of all our plattforms. Review collected by and hosted on G2.com.

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JH
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Brandwatch Social Media Management?

The Engage module UI is easy to learn and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

I think there are opportunities to improve the Twitter images thumbnail and description of inquiries regarding Instagram direct messages, a solid tool for managers of multiple accounts nonetheless. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Brandwatch enables myself and my peers to keep an organized pulse across multiple platforms with relevant features to interact with various social communities. Review collected by and hosted on G2.com.

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RS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Brandwatch Social Media Management?

Ease of Use

Ease of getting support

Better Accessibility and Easy Integration

Large Numbers of Features to Choose from

Can work with a large team together and tool can handle high frequency

It can be implemented easily Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

No downside as such but I look forward to more features Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

Helps listen to social sentiments and helps create better strategy Review collected by and hosted on G2.com.

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Navin k.
NK
Digital marketing
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Brandwatch Social Media Management?

In Brandwatch we can track, schedule and manage all our social media accounts in one place that is so awesome about it. Review collected by and hosted on G2.com.

What do you dislike about Brandwatch Social Media Management?

We have to integrate some more features into like AI designing and content creation etc. Review collected by and hosted on G2.com.

What problems is Brandwatch Social Media Management solving and how is that benefiting you?

I can schedule my posts at a time for all social media platforms if needed and easy to see Analytics at one place. Review collected by and hosted on G2.com.

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