Video Reviews
Solid database but issues creep up with send outs
Excellent service but should include better report features.
267 out of 268 Total Reviews for Bonterra EveryAction
Overall Review Sentiment for Bonterra EveryAction
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The current version of EveryAction strikes a good balance between offering a robust set of features while remaining user-friendly to less digitally savvy staff. Review collected by and hosted on G2.com.
Support and transparency can be lacking. There have been cases where the Targeted Emails tool went down for several hours (during regular business hours) and no explanation was ever given for why this occurred. Review collected by and hosted on G2.com.
That it keeps track of how much people have contributed, if they have opened an email, etc. Review collected by and hosted on G2.com.
That is doesn't always merge the profiles, so you can end up with multiple for each person. Review collected by and hosted on G2.com.
EveryAction is an incredibly flexible platform that allows you to customize your tool set for exactly the kind of work that your non-profit does. I have used it very successfully to manage online donations and thank you notes, manage our supporter list, organize events, and engage our supporters on issue advocacy. Review collected by and hosted on G2.com.
The interface can sometimes not be the most user friendly, and the training tools can be a bit sparse, but they are improving every day. Review collected by and hosted on G2.com.
EveryAction makes it easy to manage mailing list for different sets of constituents and design/send out customized emails for fundraising events, current news, and more. Review collected by and hosted on G2.com.
The software for creating emails can be confusing, and it is easy to make a mistake that can mess you up. I also wish that the email templates were more customizable and easier to format. Review collected by and hosted on G2.com.
Everyaction has strong reporting tools and robust CRM. It also had decent online action tools and allows loading of custom advocacy targets. Review collected by and hosted on G2.com.
It sometimes seems inflexible and is very difficult to learn all of the systems. Its theming system is a bit obtuse. Review collected by and hosted on G2.com.
Because so many in our industry must use VAN, it's easy to understand the user side of things. Review collected by and hosted on G2.com.
We had to develop a lot of shortcuts. It'd be nice if you could simply duplicate an event and it would save all of your previously used code settings, instead we were always copy pasting. Review collected by and hosted on G2.com.
This product is generally easy to use once you get a basic understanding. It fills all our needs as a small non-profit receiving donations and membership dues whether recurring or one-time Review collected by and hosted on G2.com.
Customer service has not historically been very helpful. When they do offer ANY guidance, it comes with a price tag. Review collected by and hosted on G2.com.
Easy to use and great layout overall! Love it for work and sending out mass emails. Review collected by and hosted on G2.com.
Not much to dislike! Great website that's easy to use with little room for user error. Review collected by and hosted on G2.com.
I LOVE that EA auto-formats addresses to USPS standards, so now I don't have to go through and do it all myself manually like I did in Salesforce. Review collected by and hosted on G2.com.
EA doesn't seem to search on name and email address as would make sense. It seems to only recognize VANID, and if you don't that to the spreadsheet for upload it creates a duplicate record. It's REALLY inconvenient and time consuming to look up every VANID. Hence, I don't understand the point of doing a bulk upload if you have to look up each donor record anyway. Review collected by and hosted on G2.com.
