Bonterra EveryAction Reviews & Product Details - Page 4

There are so many tools available in EA to assist in managing lists and categorizing different audiences. Review collected by and hosted on G2.com.

- Terms (names) are difficult to decrypt,

- The platform is overwhelming and can use more robust explanations of the functions of each section within that section (without going to research and troubleshoot within the help center).

- Customer service takes a long time to respond to inquiries. Review collected by and hosted on G2.com.

I'm a daily user and administrator of the sytem. I've worked with various databases in previous roles and by far EveryAction's greatest strength is its clean layout. It's customizable without being messy or confusing to navigate. I appreaciate the thought that has gone into the new contact record view to be able to see constituents from a holistic perspective. The BCC to notes integration is also great for user adoption and getting important contact information into the system. Having numerous levels of access to the system has also been wonderful to control who is using the system and in what ways. Review collected by and hosted on G2.com.

I'd love more clarity and direction within the help section. Some of the help documents are too surface level and/or not applicable when trying to find an answer to a specific question. Some of the articles are missing clear, concise definitions. It feels a bit like there's a disconnect from the technical writers to the every day users. Review collected by and hosted on G2.com.

I like how organized everything is. It is easy to navigate the application. Review collected by and hosted on G2.com.

What I like least about Bonterra Development & Digital is that the search bar at the top is only for contacts. Instead of that, it should also be to navigate the application as well. Review collected by and hosted on G2.com.

The my campaign Calendar on the my campaign side and quick look up on both sides. Review collected by and hosted on G2.com.

Uploading data. Its incredilbly hard to get this correct. Review collected by and hosted on G2.com.

the ability to send, and schedule out ebasts, see who is opening them, creating user forms, tracking Review collected by and hosted on G2.com.

locating how to utilize available tools ist as user friendly Review collected by and hosted on G2.com.

The customer service has always been incredible and the EA team is very helpful. The targeted email and online forms abilities have really helped my small organization seperate out our communicaitons and audiences in a clear way Review collected by and hosted on G2.com.

I wish there were a way to make the system translate to Spanish so that my team in Latin America could use it more easily. Review collected by and hosted on G2.com.

I understand the logic and how it is laid out Review collected by and hosted on G2.com.

It can be hard to use or train on advanced features Review collected by and hosted on G2.com.

It is relatively easy to use for tracking events and volunteer participation. Review collected by and hosted on G2.com.

At this stage of the game, using the program should be more intuitive. I've had to do VAN trainings for 2 years just to get to the point where I'm at. Review collected by and hosted on G2.com.

Sending out advocacy communications and alerts is a breeze. It has also helped us gather data in an organized and systematic way! Review collected by and hosted on G2.com.

NA--can't say I dislike anything. Maybe the training could be better. I sometimes have needs specific to advocact that take some figuring out. Review collected by and hosted on G2.com.

The program makes gift processing easy and efficient. The Financial Batch Manager, in particular, makes sorting and finding the records of donations a breeze. When it comes to making acknowledgments, the letters can be made straight from the site usually as opposed to having to use another program. Review collected by and hosted on G2.com.

Many of the gifts being entered, especially regarding checks, have to be entered manually into the system as opposed to doing a bulk transfer. Also, while credit cards can be entered into a batch, only minimal information can be entered. When preparing donor acknowledgment letters, for some reason, after a couple of weeks, many of the merge fields in the letters will corrupt somehow, despite no change in the letters themselves or the merge fields. Review collected by and hosted on G2.com.