Blackthorn Payments Reviews & Product Details

Setting up recurring payments is straightforward and helpful for our business context. The customer service team is also top-notch. They are very thorough and kind in their approach to each issue. Review collected by and hosted on G2.com.

I don't like that you are forced to only accept 1 discount code. I think it should be up to the business to decide. However, the customer service team was able to help me workaround that issue. Review collected by and hosted on G2.com.

This app allows my current company to streamline immediate payments for potential clients. When a system-wide error occurred, their support team took immediate action and responded to my ticket within a matter of hours.

Their customer support team went above and beyond to troubleshoot with me, even offering up live 'office hours' via Zoom for additional help.

The issue was resolved in a business day and allowed our company to continue utilizing their pay services. Review collected by and hosted on G2.com.

I truly don't see a downside to using Blackthorn! Review collected by and hosted on G2.com.

What we love most about Blackthorn payment is its seamless integration with Salesforce. The ability to manage payments within the Salesforce platform has truly elevated our payment processing system. The customization options are outstanding, allowing us to tailor the payments to our branding and client requirements. The user interface is intuitive and easy to navigate, making it easy to add a payment method and process payment. Additionally, the responsive and supportive customer support provided by the Blackthorn team ensures a smooth and timely support. Review collected by and hosted on G2.com.

I couldn't think of something we dislike with Blackthorn payments. Review collected by and hosted on G2.com.

The main upside is the ease of payment processing inside of Salesforce. Review collected by and hosted on G2.com.

No downsides for me. Fantastic product and awesome support! Review collected by and hosted on G2.com.

The ease of use and finding payment information. Very user freindly! Their customer support is incredible! Review collected by and hosted on G2.com.

Nothing yet! I am super impressed. Everything is straight forward Review collected by and hosted on G2.com.

Our old event management tools had reached end of life and we needed a new solution to suit our sports industry business. We were already an existing Stripe customer and after an extensive search we decided on Salesforce with Blackthorn Events and Payments which seamlessly connected to our existing account. We could not be happier with our new platform and the support from the Blackthorn team. Review collected by and hosted on G2.com.

Happy with the platform and any minor specific customisation we required we have found a solution for. They continue to reach out for feedback on enhancing functionality. Review collected by and hosted on G2.com.

The app met all requirements and was a wild success for our implementation. The tight integration with Stripe makes it even better than we imagined. Everything we need to know about our payment processing is in Salesforce through this app. The implementation support we received from Ashley was world-class. Ashely is technically proficient, well versed in this app and Salesforce, punctual, and well organized. Could not have asked for anything more. Superb. Review collected by and hosted on G2.com.

We haven't found anything that we dislike yet. It's been an overall positive experience. No complaints. Review collected by and hosted on G2.com.

The customer support was very quick, and they solved our problems without any headache. We used Blackthorn for many years at Mercatus. Review collected by and hosted on G2.com.

It is a large package that takes up a good deal of space. Review collected by and hosted on G2.com.

All of the overhead of building and maintaining a direct integration with Stripe has been completely handled by Blackthorn. The amount of bandwidth this frees up alone can't be understated - the way everything's been made to feel native to Salesforce without ever having to touch Stripe is beyond the extra mile. From their documentation, regular monthly updates, public roadmaps, the quality of support - shout out to Grace and Spencer most recently, you guys were fantastic (thanks!) - I really could go on just about the softer stuff which is something I don't think I've ever said about an ISV.

I'm not sure if I'd know where to even start when it comes to the standard of engineering. As a Salesforce dev currently working solo, I spend a lot of my time scratching my head (putting it mildly) handling all of the legacy declarative and programmatic 'features' we've gathered over the years. Seeing so many design patterns, best practices and generally the feeling of quality and consideration that permeates through the entire package is a breath of fresh air, and is what developing on the Salesforce platform should look like. Review collected by and hosted on G2.com.

Dislike is a strong word, but if I had any comment whatsoever it would be that Blackthorn Payments covers integrations with all payment service providers/gateways you could reasonably expect, and Blackthorn's other offerings extend much farther beyond that.

In another world, I'd be curious just how many QOL features or other optional extras, akin to the newer Manage Subscription screen flow off the top of my head, would have the time to be developed if the focus for instance was narrowed to a single payment gateway (Stripe in our case).

I say in another world because, quite frankly, nothing is lacking, and I don't half enjoy seeing all of the work Blackthorn's doing. Selfish desire from me to see more fantastically engineered things that I get to interact with day-to-day. Review collected by and hosted on G2.com.

Our entire onboarding experience, from start to finish, was incredible. We had tremendous support from our onboarding director, Ashley. She never failed to get us the answers we needed to make this a successful transition for our organization. We're looking forward to learning more about the app and taking advantage of the features to push our organization forward! Review collected by and hosted on G2.com.

We currently do not have a way to turn off the CVV or Postal Code validation at the virtual terminal level. However, it is already on the roadmap for the June release! Review collected by and hosted on G2.com.