Blackthorn Events Reviews & Product Details

I like that Blackthorn Events integrates with Salesforce and utilizes the event wizard portion. The integration with Salesforce is scalable across our entire footprint, which is five states and 25 account managers. It helps us stay organized and utilize existing information like phone numbers and email addresses to maintain contacts. We use it as an iframe on our WordPress-based website, which means we no longer have to post events to multiple websites. We set them up in Salesforce, and they feed automatically to the iframe. The initial setup was very easy, with a very thorough onboarding session. Review collected by and hosted on G2.com.

Sometimes Blackthorn Events is unable to match contacts with existing contacts in Salesforce due to alternate email addresses or nicknames, which causes duplicate records. Review collected by and hosted on G2.com.

I love that Blackthorn Events is highly customizable to our needs. It integrates well with Zoom, which is important for our webinars. The fact that it is Salesforce native has been a huge plus, allowing us to automate the attendee verification process that we previously had to do manually. Review collected by and hosted on G2.com.

It requires a fair bit of training for event creators on staff. The event creation process could be more intuitive. There are a fair number of steps when creating an event, and for infrequent event creators, it can be hard to remember everything that is required. They are already working on improving this. Review collected by and hosted on G2.com.

What I like most about Blackthorn Events is how seamlessly it integrates with Salesforce, allowing organizations to manage the entire event lifecycle within a single platform. The ability to handle registrations, payments, communications, and reporting all in one place significantly improves efficiency and data visibility. Review collected by and hosted on G2.com.

One area I find challenging with Blackthorn Events is the learning curve, especially when configuring more advanced features like complex event templates or custom workflows. It can take time to fully understand all the available options and how they interact within Salesforce Review collected by and hosted on G2.com.

For our organization, the integration with Salesforce makes all the difference. It allows us to see an individual's activity with coming to events and compare that to membership and other activities within our organization -- all in one place. Review collected by and hosted on G2.com.

We haven't seen one. Anytime there is a feature that we want, we reach out to the support team and we can find what we need. It's that ease of use and ease of implementation that set this product apart. Review collected by and hosted on G2.com.

I like that Blackthorn Events is very easy to set up each time we want to create a new event. It's also capable of handling extremely complicated tasks, especially with how it integrates with Salesforce and manages payments, etc. The initial setup was pain-free and an easy process. Since then, we haven't had any issues at all, and the integration is seamless. I also appreciate the product's ability to handle complex tasks like restricting who sees certain events and sessions, and features like Pay Later which we use for sponsorships. Over the years, Blackthorn Events has significantly improved as a product and the team has been extremely collaborative with us regarding improving their products, aligning with the latest Salesforce updates. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

I use Blackthorn Events to host CE seminars for dentists and specialists, and I really like how it lets attendees register for our events effortlessly. It's nice that Blackthorn comes with pre-made templates, saving us time and effort compared to our previous custom-built software. I like being able to create different types of tickets for different attendees, and I appreciate the feature that allows me to add promo codes to discount events. Additionally, the setup was pretty easy since we were switching from a custom system where everything was made from scratch. Blackthorn also integrates well with Salesforce, which is important for us. Review collected by and hosted on G2.com.

I don't like how the look of the registration site can't be changed. I want to be able to change the design, colors, and add images. Review collected by and hosted on G2.com.

The business users have responded very positively to the UI/UX and the enhanced, flexible event form–building capabilities offered by this product compared to what we used previously. They have also appreciated the onboarding experience and the support we are currently receiving. As an admin, I appreciate the pre-built flows. Other features are yet to be explored. Review collected by and hosted on G2.com.

So far, I have personally not encountered any negative side. Review collected by and hosted on G2.com.

Blackthorn Events helps us capture more accurate and consistent information about our attendees. It also provides a very user-friendly way for our attendees to learn about and register for events. Visibility groups are a great feature that give attendees an even more tailored experience. The platform integrates seamlessly with our Salesforce environment. Review collected by and hosted on G2.com.

It would be great if Blackthorn Events could add a native email tool, or better yet, integrate with MarketingCloud, to improve our outreach capabilities. Review collected by and hosted on G2.com.

I like how the user has a clean form to submit to sign up for events, even if the event is complex (multi-day/session). I also like how responsive the product team can be when we bring issues to them. It's great that it helps us offer a mobile-friendly registration form and capture payments. The simple messaging platform for quick communication with registrants is really helpful. Plus, it's integrated directly with our CRM, which gives us a better picture of how our constituents are engaging with us. Review collected by and hosted on G2.com.

There is no simple way to register people on the backend of the form (i.e. if I am an event host and want to sign up on someone's behalf). There are just too many objects that need to be manually configured to an attendee record that typically would be connected automatically if someone was to go through the front end. Review collected by and hosted on G2.com.

I love how Blackthorn Events streamlines the registration process and makes it easy to create, customize, and manage events without the need for multiple tools. It's intuitive and flexible, which allows me to get it up and running quickly without a steep learning curve. I can build and customize events for different formats easily. The centralized data feature, especially through Salesforce, means I don't have to juggle different systems, which is a real plus. Review collected by and hosted on G2.com.

some areas of the navigation could be streamlined. Review collected by and hosted on G2.com.